Matter Type:
Residential Conveyancing
E
Collected on:
Poor service
As a public service announcement I would not recommend Talbots. I was referred to Talbots by my mortgage broker and trusted his advice that Talbots had got the job done for his clients in the past. Unfortunately something has clearly changed at Talbots since then. I was a first-time buyer with little experience of solicitors and almost became a no time buyer thanks to this firm. Unfortunately, communication after initial payment was very limited and I had to chase them via email and phone for responses. I was not kept updated about progress and as a result had to make a complaint 2 months into what should have been a straightforward process (no chain, unoccupied property). Once I made the complaint I received a phone call from the conveyancer (the only time I ever spoke to her) about whether I wanted to proceed with the purchase (2 months after instructing them) due to the Building Safety Act which they had never mentioned before even though it was created in 2022 (long before I started this process). Anyway, after approximately 10 weeks of getting nowhere I had to disinstruct Talbots and find a new conveyancer. I have spent time, energy, months of rent and stress on what should have been a straightforward process. The only positive I can say is that the complaints man (Pete O’Dowd) at Talbots is probably the only person who answers emails in a timely manner and offered me £125 in compensation at the end after his internal investigation. Given my experience with Talbots he is likely quite busy and used to dealing with clients who are deeply frustrated and emotionally distressed after what should be a a normal straightforward legal process. Reading other reviews it appears that my experience is not unusual so I would recommend choosing a different firm so that your conveyancing journey does not end up as mine did.
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