Benussi & Co

I have recently completed a Right to Buy purchase through Talbots Law and, unfortunately, my experience was extremely disappointing. Throughout the transaction I experienced repeated delays, poor communication and a lack of proactive case management. Calls and emails regularly went unanswered, updates were rarely provided unless chased, and I was repeatedly promised call backs that never happened. The most frustrating aspect was that many of the delays appear to have been avoidable. Following a formal complaint to Stoke-on-Trent City Council, the council provided a detailed chronology of the transaction which highlighted multiple instances where Talbots failed to respond promptly, submitted an incorrect and unsigned TP1, provided incorrect information regarding funding arrangements, and repeatedly failed to satisfy the council's clearly stated legal requirements. The council's formal response concluded that they had acted promptly throughout and that delays were attributable to Talbots' handling of the matter. As a result of these delays, my mortgage offer reached expiry, leaving me facing additional borrowing costs and financial loss. The process became unnecessarily stressful and required significant effort on my part simply to obtain updates. To add to the frustration, the final bill exceeded the original quotation by over £400 for additional Legal Fees due to the delays. The response I get when I questioned it was, if you don't pay, we will not be able to complete. The purchase has now completed, but only after months of avoidable stress, chasing, and uncertainty. I appreciate that conveyancing transactions can be complex, but communication, accuracy and responsiveness are basic expectations when paying for a professional legal service. Unfortunately, based on my experience, Talbots fell well below those expectations. A complaint was raised straight after completion 15/06/2026 and a month later, I'm still awaiting a response! Would I use Talbots again? ABSOLUTELY NOT

Buying a home can be a stressful process, but my experience with Talbots Law was outstanding from start to finish. I cannot recommend them highly enough. A special thank you goes to Amy Marsh, whose professionalism, expertise, and dedication made the entire process smooth and straightforward. Amy was always approachable, kept me well informed at every stage, and handled everything efficiently with great attention to detail. Her clear communication and commitment gave me complete confidence throughout my house purchase. I would also like to recognise Jermit, who was equally fantastic. Jermit was always polite, responsive, and incredibly helpful, ensuring any queries were dealt with promptly. The level of customer service, communication, and professionalism from both Amy and Jermit was exceptional. They genuinely went above and beyond to make what can often be a stressful experience feel manageable and reassuring. I would not hesitate to recommend Talbots Law to anyone buying or selling a property. Thank you, Amy, Jermit, and the entire team for making my home-buying journey such a positive experience. Five stars all the way! From Zahra Shaheen & Ehsan

Solicitors tagged in
this review

Amy Marsh

Do not trust these novices! they delay the process of purchasing a property untill the very end by asking so many irrelevant and dumb questions about your source of funds and such. They have a bunch of low-grade cheap lawyers from outside the UK who cannot even understand simple things in a bank statement. They caused me several thousand pounds of damage by failing to complete a purchase!

She seemed not to want to help us. Didn't answer our questions, kept repeating the answers that were already not helpful, didn't clarify what we needed to do next, seemed to have absolutely no empathy, and had no desire to do her job. We had the feeling the emails were not being read properly, as we were dropped as clients for the lack of documents, even though we were still waiting for her feedback to send the correct documents. She sent the DRAFT letter from our accountant to the Compliance team. One week before we wanted to complete the house purchase, we needed to find a new lawyer. I nearly had a breakdown, the fear of losing the house we were waiting for months to move into... I cannot explain in words how difficult those couple of days were, especially as a neurodivergent person. I wish I could say good things about Terri, as I have seen some good reviews about her. Maybe she was going through a tough time... which doesn't justify the poor job, but might explain it. She even stopped answering our calls after she dropped us, leaving us completely unaware of what to do next.

Solicitors tagged in
this review

Terri-Anne Katic

Having never dealt with anything like this before I was quite apprehensive but all communications with Megan were very clear and understandable, and I would like to thank her for making the whole process stress free and painless.

Solicitors tagged in
this review

Megan Poyser