New Instructions Team Leader at Lyons Bowe

Holly Caswell

New Instructions Team Leader

Holly joined Lyons Bowe in May 2023 as a Legal Assistant for our New Instruction Team based in the Bristol office. She is now the New Instructions Team Leader. Holly oversees the team to ensure our clients have a smooth onboarding process.

6 Temple Street, Keynsham, BS31 1EG

Licensed for 2 years

Practice Areas

Housing & Property, Wills, Trusts & Probate

4.9/5 45 Client Reviews 45
  • Wills, Trusts & Probate 3%
  • Housing & Property 97%
45 Client Reviews

4.9/5

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge

Reviews summary

  • Excellent
    39
  • Very Good
    5
  • Average
    0
  • Poor
    1
  • Awful
    0

Review sources

Anonymous
Click to rate
Yas
Verified Yas Added 5 days ago Report to admin
Collected whilst working at Lyons Bowe
August 06, 2025 20250806115131

Brilliant support for first time buyers

5

We've had a really great experience with Lyons Bowe so far. As first time buyers are were quite nervous and we ended up coming to Lyons Bowe as we've known 3 or 4 other buyers (some first time, some 2nd or 3rd homes) and they've all had a resounding positive experience with LB. Tessa Smith helped us with our initial enquiry and getting going, as well as giving some great advice on wills; she was super friendly and really approachable and gave good information on an initial phone call. We also dealt with Elle Box and Holly Caswell in the New Instructions team and they've been honestly brilliant. Communication at LB is super strong and we have moved really fast and been kept in the loop with absolutely everything. They're great at holding other solicitors and the estate agent accountable for every step and are great at comms and nudging the other parties to get our paperwork done. We really felt like every tiny query we had was answered and Elle and Holly never made us feel like anything was a silly question. They were also super responsive as well which has been fantastic! We've now had a handover from Rachel Harper to Katarina Donovan in the Legal Team and we're sure that the great service is going to continue. Thank you so much to everyone at Lyons Bowe - really great experience and looking forward to crossing the finish line to our first home with you all!

Lawyer named in this review: Holly Caswell

A representative from Lyons Bowe responded to this review on 11 August, 2025

Thank you for taking the time to share your feedback about your experience with Lyons Bowe Solicitors. We are delighted to hear that you had an excellent experience and that we were able to help you achieve your legal goals. Your feedback is important to us and will help us continue to provide the highest level of service to our clients.

Was this review helpful? Yes

Samantha Juliet
Verified Samantha Juliet Added 1 week ago Report to admin
Collected whilst working at Lyons Bowe
July 31, 2025 20250731094036

Liked being able to complete the forms online

5

So far so good, we have only done the preliminary part though and I wait to see what happens once it reaches the buyer's solicitor, from experience with other firms this will be the bit where it stops unless we chase up

Lawyer named in this review: Holly Caswell

A representative from Lyons Bowe responded to this review on 01 August, 2025

Thank you so much for taking the time to leave us a 5-star review.

Was this review helpful? Yes

Susan Jayne
Verified Susan Jayne Added 1 month ago Report to admin
Collected whilst working at Lyons Bowe
July 01, 2025 20250701100722

Selling a property

4

Efficient courteous.
Responded to my emails and telephone calls.
Informed all the way.
Each team explained the process well .
Cannot find a reason to find fault.

Lawyer named in this review: Holly Caswell

A representative from Lyons Bowe responded to this review on 02 July, 2025

We really appreciate your kind words! I will make sure that this feedback gets passed on to the noted members of the team.

Was this review helpful? Yes

Chloe Rhiannon
Verified Chloe Rhiannon Added 1 month ago Report to admin
Collected whilst working at Lyons Bowe
July 01, 2025 20250701090134

Great Service

5

Helpful, prompt and a great app. Sale fell through unfortunately but our costs were limited by the abortive pledge they offer. Will use again in the future.

Lawyer named in this review: Holly Caswell

A representative from Lyons Bowe responded to this review on 01 July, 2025

Your positive feedback is greatly appreciated. We are thrilled to hear about your experience with our team at Lyons Bowe Solicitors. Thank you for sharing your thoughts!

Was this review helpful? Yes

Anonymous
Verified Anonymous Added 2 months ago Report to admin
Collected whilst working at Lyons Bowe
June 12, 2025 20250612122544

House sale and purchase

5

Quick and efficient so far in dealing with my sale and purchase.

Lawyer named in this review: Holly Caswell

A representative from Lyons Bowe responded to this review on 13 June, 2025

We really appreciate you taking the time to leave us a 5-star review.

Was this review helpful? Yes

Elise Beatrice
Verified Elise Beatrice Added 2 months ago Report to admin
Collected whilst working at Lyons Bowe
May 27, 2025 20250527091400

Fantastic Solicitors!

5

I have had such a seamless experience with Lyons Bowe. They have been so prompt and helpful in every stage so far. The app makes it super simple and easy to follow progress. They have certainly reduced my anxiety in what can be a really stressful process!

Lawyer named in this review: Holly Caswell

A representative from Lyons Bowe responded to this review on 28 May, 2025

We greatly appreciate your positive feedback on our conveyancing services and we are delighted that you have chosen Lyons Bowe Solicitors to handle your property transactions. We are committed to providing our clients with the highest level of service and we are pleased that we have been able to meet your expectations.

Was this review helpful? Yes

Anonymous
Verified Anonymous Added 3 months ago Report to admin
Collected whilst working at Lyons Bowe
May 08, 2025 20250508142612

I didn’t choose but..

5

I didn’t choose but was contacted as part of my niece applying for a mortgage. Holly was always polite and efficient throughout.

Lawyer named in this review: Holly Caswell

A representative from Lyons Bowe responded to this review on 12 May, 2025

Thank you for taking the time to leave us this positive review, we really appreciate your kind words!

Was this review helpful? Yes

Stephen
Verified Stephen Added 3 months ago Report to admin
Collected whilst working at Lyons Bowe
April 30, 2025 20250430130035

Great Start to a Purchase

5

Overall we have had excellent service from Lyons Bowe.
Only criticism I have is that when using generic emails it is not always completely 100% clear what information is required when and from who when purchasing as a married couple in a Joint Ownership. For example, I completed all the required forms on the Ecos system within the App immediately without realising my wife had to complete the exact same forms which we found out 4-5 days later. This was as sorted quickly once it was made clear to us via a telecon with Holly who was our New Instruction Team Leader.

Lawyer named in this review: Holly Caswell

A representative from Lyons Bowe responded to this review on 30 April, 2025

Thank you so much for taking the time to leave us a 5-star review and for sharing your feedback.

Was this review helpful? Yes

Jamie
Verified Jamie Added 3 months ago Report to admin
Collected whilst working at Lyons Bowe
April 25, 2025 20250425154553

1st class

5

We were recommended by a family member after they had great communications with them,
we have been updated through the entire process of selling a property.
Very satisfied with the excellent service.

Lawyer named in this review: Holly Caswell

A representative from Lyons Bowe responded to this review on 29 April, 2025

We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.

Was this review helpful? Yes

Anthony
Verified Anthony Added 4 months ago Report to admin
Collected whilst working at Lyons Bowe
April 10, 2025 20250410102345

Purchase and sale

4

App takes a while to get your head round - but once you do it’s a good way of ensuring docs are completed

Lawyer named in this review: Holly Caswell

A representative from Lyons Bowe responded to this review on 11 April, 2025

Thank you for taking the time to share your feedback about your experience.

Was this review helpful? Yes

Reviews collected on

Manuel
Manuel Added 3 months ago Report to admin
Collected whilst working at Lyons Bowe
April 15, 2025
Collected on
20250415105653

Manuel

5

I recently used Lyons Bowe Solicitors and had the pleasure of working with Holly as my point of contact. From start to finish, the service was outstanding. Holly was professional, approachable, and incredibly efficient—she kept me updated throughout the entire process and made everything feel smooth and stress-free. I couldn’t have asked for better support. I highly recommend Lyons Bowe and especially Holly for anyone needing reliable and top-quality legal assistance.

Lawyer named in this review: Holly Caswell

A representative from Lyons Bowe responded to this review on 15 April, 2025

We are truly delighted to hear about your exceptional experience with Lyons Bowe Solicitors, especially your positive interaction with Holly. Your kind words about our high-quality legal services are greatly appreciated.

Was this review helpful? Yes

Linda
Linda Added 4 months ago Report to admin
Collected whilst working at Lyons Bowe
March 27, 2025
Collected on
20250327192444

Linda

4

They have been in regular touch via email regarding the process and the next steps that need to be taken to ensure progress.
Both Holly and Kerryanne have been pleasant to deal with.

Lawyer named in this review: Holly Caswell

A representative from Lyons Bowe responded to this review on 28 March, 2025

We really appreciate your kind words! I will make sure that this feedback gets passed on to the noted members of the team.

Was this review helpful? Yes

About Holly Caswell

Holly joined Lyons Bowe in May 2023 as a Legal Assistant for our New Instruction Team based in the Bristol office. She is now the New Instructions Team Leader. Holly oversees the team to ensure our clients have a smooth onboarding process.

Languages Spoken: English

Contact Holly Caswell

Address

Lyons Bowe

6 Temple Street

Keynsham

BS31 1EG



Phone 01174 404563

Website

Resume

WORK EXPERIENCE

Title

Name

Duration

NI Team - Legal Assistant

Lyons Bowe

?-present