This was the worst experience we have had selling a property. We have sold a few with other estate agents.
We were passed over to every department through the sell, which I do understand. It would have been nice to have one main contact. We were told that there would be continuity if any staff member was sick or holiday, this was not the case. The process stopped and was picked up when staff member back. They must have a lot of graduates coming through, which I do understand they need to learn, the issue was it seemed we had a fresh graduate at every stage so with there lack of experience this really slowed the process down.
We originally had a previous buyer for our property, which we eventually pulled out off, We presumed it was the buyer dragging his feet.
After going through the agonizing process again with next buyer, we soon realized it was the solicitors.
I honestly say it was a stressful experience and one I would not want anyone to go through, also with the drawn out process, we lost literally thousands of pounds and with 3 young kids, that’s not great. I am a person who always sees the good in people and situations. I am not pinpointing one person, it was there whole business setup and ethos, very disappointed. In this situation I would not recommend them at all. Stay well away.