Anonymous
Wills, Trusts & Probate
Peace of mind
Helen explained everything very well and replied to enquires/queries promptly. Helen has provided our family with peace of mind for the future.
Franklins Solicitors LLP
Child Neglect
|
2,273 Total Company Reviews
Child Neglect
|
2,273 Total Company Reviews
Ashton House, 3rd Floor, 409 Silbury Boulevard, Milton Keynes, Buckinghamshire, MK9 2AH
Accepting new clients
Ashton House, 3rd Floor, 409 Silbury Boulevard, Milton Keynes, Buckinghamshire, MK9 2AH
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 572644
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Franklins Solicitors LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
15%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
18%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
19%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.9/5
Accreditations
Franklins Solicitors LLP are accredited by
Description
Our experienced solicitors are dedicated to providing expert and effective legal advice to individuals and businesses. We set our own standards above and beyond what is expected within the legal profession and hold to the belief that excellence is not an exception, but routine in dealing with every client and their individual needs. We take the time to understand you and your needs to provide clear and concise advice. We have offices in Milton Keynes and Northampton and offer the following legal services: Corporate Services, Commercial Property, Debt Recovery, Dispute Resolution, Employment Law, Family Law, Intellectual Property, Residential Property, Mediation, Wills, Trusts and Probate. Franklins the legal service for you and for business.
Rankings by area of expertise
The rankings below show the areas of expertise that Franklins Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Franklins Solicitors LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
8%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
8% above
national average
Success
Rate
Rate
Satisfied with outcome
9%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
9% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
10%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
10% above
national average
Communication
4.5/5
Initial Impressions
4.5/5
Approachability
4.5/5
Documentation Accuracy
4.5/5
Legal Knowledge
4.5/5
Value for money
4.5/5
Accreditations
Franklins Solicitors LLP are accredited by
Description
Our experienced solicitors are dedicated to providing expert and effective legal advice to individuals and businesses. We set our own standards above and beyond what is expected within the legal profession and hold to the belief that excellence is not an exception, but routine in dealing with every client and their individual needs. We take the time to understand you and your needs to provide clear and concise advice. We have offices in Milton Keynes and Northampton and offer the following legal services: Corporate Services, Commercial Property, Debt Recovery, Dispute Resolution, Employment Law, Family Law, Intellectual Property, Residential Property, Mediation, Wills, Trusts and Probate. Franklins the legal service for you and for business.
Rankings by area of expertise
The rankings below show the areas of expertise that Franklins Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
4 / 8
Commercial Property
2 / 8
Family Law
3 / 10
Fraud Law
1 / 5
Land Law
2 / 2
Wills, Trusts & Probate
2 / 8
Employment
3 / 9
Dispute Resolution
1 / 6
Franchise Law
1 / 5
Professional Negligence
2 / 16
Company & Commercial
2 / 7
Company Law
3 / 11
Child Law
3 / 8
Contract Law
2 / 3
Litigation
1 / 1
Consumer
2 / 10
Auction Law
1 / 1
Banking
2 / 3
Construction
1 / 6
Elder Law
3 / 7
Business Law
2 / 2
Inheritance Law
2 / 6
Corporate Law
2 / 8
Government Investigations
1 / 3
Pensions Law
2 / 7
Intellectual Property Law
2 / 6
Debt and Tax Law
2 / 4
Money & Tax
2 / 5
Court of Protection and Deputyship
1 / 2
Entertainment and Media Law
1 / 2
Governance Law
2 / 2
Health and Safety Law
2 / 3
IT & Intellectual Property
2 / 5
Planning Law
1 / 2
Sports Law
1 / 8
Welfare & Benefits
2 / 4
Bribery and Corruption Law
2 / 6
Copyright Law
2 / 2
Cybersecurity and Data Protection Law
2 / 3
Disability Law
2 / 7
Discrimination Law
1 / 1
Economic Law
1 / 4
Enforcement Law
1 / 1
Equality Law
2 / 2
Equity Law
1 / 4
Financial Crime Law
2 / 6
IT and Technology Law
1 / 2
Injunctions Law
1 / 3
International Enforcement of Judgments
1 / 9
Privacy Law
2 / 2
Regulations
2 / 9
Regulatory Law
1 / 5
Local
2 / 15
Housing & Property
546 / 4,769
Commercial Property
153 / 3,667
Family Law
315 / 4,221
Fraud Law
45 / 514
Land Law
144 / 1,321
Wills, Trusts & Probate
374 / 3,761
Employment
205 / 3,621
Dispute Resolution
128 / 1,801
Franchise Law
10 / 119
Professional Negligence
80 / 1,297
Company & Commercial
190 / 4,185
Company Law
100 / 969
Child Law
188 / 1,638
Contract Law
123 / 1,427
Litigation
111 / 878
Consumer
128 / 4,416
Auction Law
46 / 286
Banking
112 / 1,031
Construction
46 / 856
Elder Law
62 / 314
Business Law
65 / 459
Inheritance Law
100 / 676
Corporate Law
99 / 842
Government Investigations
36 / 417
Pensions Law
56 / 486
Intellectual Property Law
63 / 623
Debt and Tax Law
95 / 785
Money & Tax
101 / 1,952
Court of Protection and Deputyship
99 / 575
Entertainment and Media Law
8 / 56
Governance Law
28 / 273
Health and Safety Law
64 / 575
IT & Intellectual Property
55 / 1,113
Planning Law
69 / 585
Sports Law
32 / 302
Welfare & Benefits
44 / 1,049
Bribery and Corruption Law
35 / 411
Copyright Law
44 / 522
Cybersecurity and Data Protection Law
69 / 894
Disability Law
69 / 602
Discrimination Law
49 / 496
Economic Law
9 / 223
Enforcement Law
61 / 574
Equality Law
101 / 1,097
Equity Law
86 / 570
Financial Crime Law
48 / 461
IT and Technology Law
11 / 132
Injunctions Law
96 / 932
International Enforcement of Judgments
21 / 152
Privacy Law
37 / 515
Regulations
66 / 2,413
Regulatory Law
27 / 256
National
173 / 11,165
Meet the team of Franklins Solicitors LLP
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Kathryn Thornewill
Associate Partner
5.0
|
1 Reviews
Denise Watson
Associate Partner
0.0
|
0 Reviews
Simon Long
Managing Partner
0.0
|
0 Reviews
Katie Bottoms
Solicitor
0.0
|
0 Reviews
Nikita Bhara
Solicitor
0.0
|
0 Reviews
Sara Marshall
Associate Partner and Head of Employment
0.0
|
0 Reviews
Lee Holmes
Partner
0.0
|
0 Reviews
Andrea Smith
Partner
0.0
|
0 Reviews
Christopher Buck
Associate Partner
0.0
|
0 Reviews
Contact & Locations - Franklins Solicitors LLP
Opening hours
| Monday | 09:00–17:30 |
| Tuesday | 09:00–17:30 |
| Wednesday | 09:00–17:30 |
| Thursday | 09:00–17:30 |
| Friday | 09:00–17:30 |
| Saturday | (Closed) |
| Sunday | (Closed) |
Ashton House, 3rd Floor, 409 Silbury Boulevard, Milton Keynes, Buckinghamshire, MK9 2AH
Reviews
4.9
/5
24 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Franklins Solicitors LLP
The firm specialises in conveyancing, wills & estate planning, corporate and employment law, with clear strength in property transactions. Clients praise their technical expertise, timely execution and value for money. Valued soft skills include clear, responsive communication, professionalism, patience, empathy and a calm, reassuring manner. Reviewers highlight proactive case management, thoroughness and friendly, approachable service that reduces stress during complex matters.
Excellent communication
Very professional
Friendly staff
Responsive team
Knowledgeable advice
Efficient service
Proactive approach
Stress‑reducing support
Good value
Highly recommended
ReviewSolicitors Review List
Debbie
Wills, Trusts & Probate
Expert advice
Helen provided us with expert advice on Wills and Trusts that has allowed us to sort out key issues around the long term future of our vulnerable adult son. We now feel much better prepared for his long term future. Debbie and Frank.
Anonymous
Housing & Property
Wonderful service!
A very special thanks to Sarah Horton for her wonderful service! Using a solicitor for the first time can be so daunting but she made it less so.
Other Reviews
Lyndon Buck
Lyndon
I was very pleased with my solicitor but rarely got to speak to her, being left to deal with 'the team'. Most of the time I felt that I was being told what they thought I wanted to hear. Communications between solicitors was atrocious causing weeks of delays and at one time a member of staff actually lied to me.
Louise Hibberd
Louise
Rosie and the team have been incredibly helpful. They responded quickly to all queries we had and supported us throughout the process. Best solicitors we have used.
Thank you for taking the time to leave such a kind review. We really appreciate it. We are delighted to hear that Rosie and her team were helpful, responded quickly and supported you through the whole process. We do hope that you continue to think of Franklins should you need legal advice in the future. Many thanks, Bethany
thanushan yogendran
thanushan
I had a very good experience with solicitor Sobhia Ayub. They were professional, knowledgeable, and always kept me informed about the progress of my case. Communication was clear and they responded quickly whenever I had questions. The whole process was handled smoothly and I felt confident that my case was in good hands. I really appreciated their patience and the way they explained everything in a simple and understandable way. I would highly recommend this solicitor to anyone looking for reliable and professional legal support.
Thank you for taking the time to leave such a kind review. We really appreciate it. We are delighted to hear that Sobhia and her team were professional, knowledgeable, and informative. We do hope you continue to think of Franklins should you need legal Advice in the future. Many thanks, Bethany
Steven Thomson
Steven
had a really positive experience with Franklin's Solicitors. My initial email enquiry as responded to very swiftly and I was assigned a very knowledgeable and professional representative. I was offered face to face meetings or over Teams and Georgia Harros provided excellent customer care and advice. I am delighted with the service I received.
Hi Steven, thank you for taking the time to leave such a kind review. We really appreciate it. We are pleased to hear that you had a very positive experience with Franklins, and the team was very knowledgeable and provided excellent customer care. We do hope that you continue to think of Franklins should you need legal services in the future. Many thanks, Bethany
M
A client
Sara provided excellent work in a professional and understanding manner, Very helpful and communicated throughout the whole process. I have recommended Sara to friends & family 👍🏻
A representative from Franklins Solicitors LLP responded to this review
Thank you Michael for taking the time to leave such a kind review for Sara - we really appreciate it. We are pleased to hear that she provided excellent work in a professional understanding manner, was very helpful and communicated throughout the whole process. We do hope that you continue to think of Franklins should you need any legal services in the future. Many thanks, Bethany
Reviews
4.6
/5
2273 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Franklins Solicitors LLP
The firm specialises in conveyancing, wills & estate planning, corporate and employment law, with clear strength in property transactions. Clients praise their technical expertise, timely execution and value for money. Valued soft skills include clear, responsive communication, professionalism, patience, empathy and a calm, reassuring manner. Reviewers highlight proactive case management, thoroughness and friendly, approachable service that reduces stress during complex matters.
Excellent communication
Very professional
Friendly staff
Responsive team
Knowledgeable advice
Efficient service
Proactive approach
Stress‑reducing support
Good value
Highly recommended
ReviewSolicitors Review List
anonymous
The biggest mistake
Weeks of no communication and risking the whole sale. The most stressful part of buying a house, by far, was dealing with Franklins.
Emily
Reliable and efficient solicitors with a warm and friendly approach
This is the 3rd time I have used Franklins and I feel I can trust them to get the job done without delays. Communication has always been good and although not the cheapest, you get good service for your money.
Robyn
Be very careful of using Franklins for property purchases
Thought Franklins had done an amazing on my property purchase in August 2022. Unfortunately in April 2024 I discovered that the management fee accounts dating back as far as 2017 had not been finalised and all of the adjustments were now my financial responsibility. As my acting solicitor on my purchase it was Franklins responsibility to have found this out and advise me of it pre purchase. As it stands at the moment I am £1300 out of pocket with another 2 years 8 months of adjustments that date prior to my purchase that I will be liable for when the accounts are completed. I have been in contact with Franklins since April and gone through their 8 week complaint process and all I have had back is "they are conacting the sellers solicitor". Appalling!
Christina
House move - extremely slow service. Frustrating is an under statement
We contacted the conveyancing department yesterday regarding issues with my daughter's house move. We live in Australia. Managed to speak to the person responsible for dealing with the move, insisted she send us the information necessary for us to assist with speeding up the matter. This person assured us that she will send documents through via email within a day. It is day 2 and we have not received anything from her. When we spoke to her on the phone from Australia, we were insistence that she acts quickly as this may impact on my daughter's house purchase. Potentially she could lose the purchase after having already waiting for 8 months for Franklins to conduct the purchase. We are totally disappointed and and dissatisfied with the conveyancing team and their attitude with the handling of properties purchase. We are surprised with the number of negative reviews they are still in business. The next stage would be for us to contact the legal ombudsman regarding their practice.
Alastair
Wills & LPAs
We dealt with Shakira , who looked after us while we updated our Wills and put LPAs in place . At all times she was professional , polite , knowledgeable and efficient . I would definitely recommend Franklins and Sharika .
Other Reviews
Lyndon Buck
Lyndon
My file was transferred from Northampton office to Milton Keynes office without my being consulted (I lived 20 miles north of the Northampton office). When I had posted paperwork to them under duress, I then discovered that my file had been returned to Northampton, again without confirmation that this was happening
Lyndon Buck
Lyndon
I was very pleased with my solicitor but rarely got to speak to her, being left to deal with 'the team'. Most of the time I felt that I was being told what they thought I wanted to hear. Communications between solicitors was atrocious causing weeks of delays and at one time a member of staff actually lied to me.
Nick Rogers
Nick
Responsive and helpful. All done professionally.
Matt Johnstone
Matt
Very professional and thorough service. Emails were answered in just a couple of hours and they always followed through with any queries or actions in a prompt and effective manner.
Cami Sophia
Cami
Caroline was absolutely brilliant, and made everything feel so much less stressful. She was very attentive, great at communication and always on the ball! Truly appreciated & I will absolutely be using Caroline again on my next purchase.
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