Franklins Solicitors LLP

This is the 3rd time I have used Franklins and I feel I can trust them to get the job done without delays. Communication has always been good and although not the cheapest, you get good service for your money.

Thought Franklins had done an amazing on my property purchase in August 2022. Unfortunately in April 2024 I discovered that the management fee accounts dating back as far as 2017 had not been finalised and all of the adjustments were now my financial responsibility. As my acting solicitor on my purchase it was Franklins responsibility to have found this out and advise me of it pre purchase. As it stands at the moment I am £1300 out of pocket with another 2 years 8 months of adjustments that date prior to my purchase that I will be liable for when the accounts are completed. I have been in contact with Franklins since April and gone through their 8 week complaint process and all I have had back is "they are conacting the sellers solicitor". Appalling!

I found them awfully slow and almost impossible to contact them. We had to delay the exchange for a week due to my solicitor's inability to communicate. I had to chase them number of times during that 3-4 months period, sometimes estate agents had to nudge them. Overall they made the process a lot of stressful.

Professional and efficient. I would definitely recommend and would not hesitate to use them again.

Poor Shocking Services I chose Milton Keynes Franklins Solicitors purely based on the really good online reviews and it was such a mistake. The whole experience has been extremely stressful. The firm took our case on the 6th Aug 2021, the solicitor was Shiv Agnihotri, he didn’t do anything for us until 45 days later. Finally, when he started looking into our purchase, it was already Oct 2021, then we were told a month later he left the confirm on the 25th Nov 2021 and our case has been passed on to a new solicitor, Lee Holmes. We immediately contacted to our new solicitor for an update, but we didn’t hear anything back until 22nd Dec 2021. During this one-month period, we have emailed, called numerous times, but we were never able to speak to him, only his assistants and the answer was always that the solicitor was reviewing the file. Bear in mind, I was buying a bog standard apartment without mortgagee, and there was no upper chain in seller side and he and his solicitor was cooperated. It supposes to be an easy transaction, but it took more than 5 months to complete. We have had a few houses transactions in the past, this is the most painful experience. I have never worked closely with the seller (this is the only time) to push the deal through. One of those weeks, I had to call them almost every day for them to follow up my case. I have paid Franklins Solicitors more than £1400 for their service and I haven’t received the service I deserve. The reason why I publish this review now is that I just receive the document from the Land Registry and I don’t have deal with Franklins Solicitors anymore. I don’t trust them AT ALL.

Had used Franklin's before for a house sale so used them for my house purchase. They kept me informed and it all went through much quicker than expected which was good.

Great people. Great service. I didn't expect it will be so easy for me to do re-mortgage. Claire was always in touch with me on all steps and helped a lot.

Very difficult sale many problems but all dealt with efficiently and with friendly service happy with costs

Felicity, Georgia and Caroline have all been superb. Great communication throughout a long winded sale. I worked in New build sales for 20 years dealing with house purchase conveyance for our purchasers so I have experienced dealing with many solicitors over that time. This is a great team I’d be happy to recommend them to anyone. Thank you all.

Cannot fault Franklins Solicitors. Dealt with the many challenges involved with the sale of my property. Special mention goes to Laura C, part of the Scott Wright team. Has the pleasure to meet with Laura. Very professional and worked tirelessly. Thank you.