Franklins Solicitors LLP

This is the 3rd time I have used Franklins and I feel I can trust them to get the job done without delays. Communication has always been good and although not the cheapest, you get good service for your money.

I had the worst experience you could imagine with this law firm. It was a family law matter and from having senior partners tell me ‘I just want to get this off my desk’ to being passed around with no less than FIVE different solicitors taking over the case during one year. There was no consistency or continuity and on top of everything I felt they did wrong which is a very long list, they also overcharged and charged multiple times for the same work, as yet (even after admitting the overcharging) they have not reimbursed me. I made a formal complaint about all of this and as per their own company procedures this should have been dealt with or responded to in 30 days, it has been seven months of excuses for not getting back to me. I advise against using this firm, they are expensive unorganised and disrespectful. If I could say more and give a lower rating I would. I am now filing a formal complaint with the legal ombudsman. I had a horrible experience and want to warn others so they don’t have to spend thousands for the same outcome. Lastly, once I fired them and engaged another firm my case proceeded smoothly and I ‘won’ as I ended up with exactly the outcome I had proposed and fought for. I wish I had not chosen Franklins to represent me in the beginning

Poor Shocking Services I chose Milton Keynes Franklins Solicitors purely based on the really good online reviews and it was such a mistake. The whole experience has been extremely stressful. The firm took our case on the 6th Aug 2021, the solicitor was Shiv Agnihotri, he didn’t do anything for us until 45 days later. Finally, when he started looking into our purchase, it was already Oct 2021, then we were told a month later he left the confirm on the 25th Nov 2021 and our case has been passed on to a new solicitor, Lee Holmes. We immediately contacted to our new solicitor for an update, but we didn’t hear anything back until 22nd Dec 2021. During this one-month period, we have emailed, called numerous times, but we were never able to speak to him, only his assistants and the answer was always that the solicitor was reviewing the file. Bear in mind, I was buying a bog standard apartment without mortgagee, and there was no upper chain in seller side and he and his solicitor was cooperated. It supposes to be an easy transaction, but it took more than 5 months to complete. We have had a few houses transactions in the past, this is the most painful experience. I have never worked closely with the seller (this is the only time) to push the deal through. One of those weeks, I had to call them almost every day for them to follow up my case. I have paid Franklins Solicitors more than £1400 for their service and I haven’t received the service I deserve. The reason why I publish this review now is that I just receive the document from the Land Registry and I don’t have deal with Franklins Solicitors anymore. I don’t trust them AT ALL.

Great start, seemed well. After 2/3months of getting no where I started to raise my concerns. Replies where later and later to reply to taking over 5 weeks to get back to the opposite party isn’t on. Then have the cheek to accuse me of being wrong isn’t fair in these tough circumstances I’m going through. After phone calls and emails chasing and chasing, when I called to then say I want no further from yourself I get an email with a reply I’ve been waiting weeks for! Oh and this with typo’s and not needing half the information in was clearly rushed and then sent to me, I’ve got the privilege of paying for this service.

Helen explained everything very well and replied to enquires/queries promptly. Helen has provided our family with peace of mind for the future.

Expert, clear and reassuring when it mattered most I recently used Franklins Solicitors LLP for advice and cannot speak highly enough of the service I received from Georgia Harris in the Corporate Services Team. From our first meeting she gave me immediate confidence that I was being well looked after. She has a real ability to take complex legal matters and explain them clearly and simply, making sure I understood my options fully, including any risks and potential consequences. That meant I could make informed decisions at every stage rather than simply being told what to do. Georgia was also consistently prompt in responding to my questions throughout the process — something that made a real difference when dealing with a stressful situation. If you are looking for an solicitor who combines genuine expertise with clear communication and real care for their client, I would not hesitate to recommend Georgia Harris and the team at Franklins Solicitors LLP.

I highly recommend Franklins Solicitors. A special thank you to Claire Lawes for all her support, patience, and dedication during my case. She gave me a lot of attention and worked very hard to resolve everything as smoothly as possible. I am very grateful for all her help and professionalism. Thanks again Claire 😊. Rita F.

Very difficult sale many problems but all dealt with efficiently and with friendly service happy with costs

Georgia Harris from the Milton Keynes branch was very professional, helpful and felt to go the extra mile as far as keeping me up to date and dealing with any extra bits and pieces. I'd never had to do anything legal before and I found the process confusing originally. She really helped me to understand everything and to walk me through my options. She provided a professional, empathetic and all round excellent service. I will definitely be using Franklins again in the future if I have need of a solicitor!

I approached Franklins after being recommended them by my mortgage advisor. I have to say I have heard some horror stories about solicitors and was not looking forward to the process. But, Franklins, in particular Emma Sinclair changed my mind completely. Emma took our case on with the upmost professionalism. She was always available to speak to and easy to get hold of. She kept us up-to date at each stage of the process, explaining things we didn’t understand and advising us along the way. She worked so hard to get us into our new house and we cannot thank her enough. I would recommend Franklins Solicitors to anyone. Thank you so much Emma.