Franklins Solicitors LLP

Weeks of no communication and risking the whole sale. The most stressful part of buying a house, by far, was dealing with Franklins.

This is the 3rd time I have used Franklins and I feel I can trust them to get the job done without delays. Communication has always been good and although not the cheapest, you get good service for your money.

Thought Franklins had done an amazing on my property purchase in August 2022. Unfortunately in April 2024 I discovered that the management fee accounts dating back as far as 2017 had not been finalised and all of the adjustments were now my financial responsibility. As my acting solicitor on my purchase it was Franklins responsibility to have found this out and advise me of it pre purchase. As it stands at the moment I am £1300 out of pocket with another 2 years 8 months of adjustments that date prior to my purchase that I will be liable for when the accounts are completed. I have been in contact with Franklins since April and gone through their 8 week complaint process and all I have had back is "they are conacting the sellers solicitor". Appalling!

We contacted the conveyancing department yesterday regarding issues with my daughter's house move. We live in Australia. Managed to speak to the person responsible for dealing with the move, insisted she send us the information necessary for us to assist with speeding up the matter. This person assured us that she will send documents through via email within a day. It is day 2 and we have not received anything from her. When we spoke to her on the phone from Australia, we were insistence that she acts quickly as this may impact on my daughter's house purchase. Potentially she could lose the purchase after having already waiting for 8 months for Franklins to conduct the purchase. We are totally disappointed and and dissatisfied with the conveyancing team and their attitude with the handling of properties purchase. We are surprised with the number of negative reviews they are still in business. The next stage would be for us to contact the legal ombudsman regarding their practice.

We dealt with Shakira , who looked after us while we updated our Wills and put LPAs in place . At all times she was professional , polite , knowledgeable and efficient . I would definitely recommend Franklins and Sharika .

Had used Franklin's before for a house sale so used them for my house purchase. They kept me informed and it all went through much quicker than expected which was good.

Exceptional service. Throughout the whole process they were diligent, professional, proactive and communication was excellent. I will be recommending Franklins to everyone I know buying a house.

Great people. Great service. I didn't expect it will be so easy for me to do re-mortgage. Claire was always in touch with me on all steps and helped a lot.

Wonderful service - completed in a friendly, understandable manner. Franklins dealt with our legal housing matter with superb knowledge and efficiency. Hannah and her team are absolute stars! We certainly would recommend Franklins for all legal enquiries.

This is the third time I have used Franklins Solicitors, and once again I have been very pleased with the service provided. I am extremely grateful for all the assistance and guidance throughout the process of selling my flat and purchasing my new home. Property transactions can be stressful and complex, but the team worked hard to keep everything moving forward and helped me achieve my goal of becoming a homeowner in my dream house. I have now completed both my sale and purchase, and I am happy to be settled into my new home. I would not hesitate to use Franklins Solicitors again in the future and would happily recommend.