Tilly Bailey & Irvine LLP logo

Tilly Bailey & Irvine LLP

4.8 | 24 Reviews 24 Reviews | Personal Injury
1,340 Total Company Reviews info icon Personal Injury | info icon 1,340 Total Company Reviews Personal Injury | info icon 1,340 Total Company Reviews

York Chambers, York Road, Hartlepool, Cleveland, TS26 9DP

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York Chambers, York Road, Hartlepool, Cleveland, TS26 9DP

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 439536

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Tilly Bailey & Irvine LLP |

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Tilly Bailey & Irvine LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Tilly Bailey & Irvine LLP are accredited by

Children Law accreditation awarded to Tilly Bailey & Irvine LLP
Criminal Litigation accreditation awarded to Tilly Bailey & Irvine LLP
Personal Injury accreditation awarded to Tilly Bailey & Irvine LLP

Description

Tilly Bailey & Irvine are the largest Solicitors in Teesside with offices in Hartlepool, Stockton, Wynyard, Sunderland and Barnard Castle. We can help with house moves, family issues, accidents and injuries, wills, trusts and probate, business issues and much more. Get strength on your side with Tilly Bailey & Irvine.

Rankings by area of expertise

The rankings below show the areas of expertise that Tilly Bailey & Irvine LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Tilly Bailey & Irvine LLP Review Scores & Client Satisfaction Overview

4.5
Excellent
89%
Value for
Money
6% above
national average
91%
Success
Rate
9% above
national average
89%
Would
Recommend
8% above
national average
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.5/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

Tilly Bailey & Irvine LLP are accredited by

Children Law accreditation awarded to Tilly Bailey & Irvine LLP
Criminal Litigation accreditation awarded to Tilly Bailey & Irvine LLP
Personal Injury accreditation awarded to Tilly Bailey & Irvine LLP

Description

Tilly Bailey & Irvine are the largest Solicitors in Teesside with offices in Hartlepool, Stockton, Wynyard, Sunderland and Barnard Castle. We can help with house moves, family issues, accidents and injuries, wills, trusts and probate, business issues and much more. Get strength on your side with Tilly Bailey & Irvine.

Rankings by area of expertise

The rankings below show the areas of expertise that Tilly Bailey & Irvine LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Tilly Bailey & Irvine LLP

Meet the team of Tilly Bailey & Irvine LLP

Contact & Locations - Tilly Bailey & Irvine LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

York Chambers, York Road, Hartlepool, Cleveland, TS26 9DP

Reviews

4.8 /5 24 Reviews
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Clients say

What clients say about Tilly Bailey & Irvine LLP

Clients praise the firm for conveyancing, remortgages, house sales and purchases, probate, wills, powers of attorney, family matters, court work and specialist advisory support. Reviewers value the team’s legal knowledge, efficiency, thoroughness and ability to handle complex or time-sensitive matters smoothly. Soft skills highlighted include clear communication, patience, reassurance, friendliness, approachability, professionalism and proactivity. Many note regular updates, prompt replies, plain-English explanations and a calm, supportive manner that helps reduce stress throughout the process.

Clear communication
Regular updates
Professional service
Prompt responses
Helpful staff
Efficient handling
Friendly team
Clear explanations
Supportive approach
Stress-free process

ReviewSolicitors Review List

Profile image of Dale

Dale

Personal Injury

Henna khan dealt with my accident at work

Couldn't recommend TBI any more than possible . They made the whole process easy and simple with every question I asked it was responded promptly and professionally. My solicitor was henna khan Hartlepool / Cleveland. She kept my in the loop through every step of my claim . Would totally recommend

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Henna and the team!

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Dean

Personal Injury

Defence of Fundamental Dishonesty allegation

I was let down by a previous solicitor recommended to me by my insurance company after a road traffic collision. Through negligence on various parties behalf I was accused of Fundamental Dishonesty and threatened with court action from an insurance company. Kay from the Hartlepool office looked at my case and appointed a barrister to represent us in court. We won our case and the accusations dropped. Kay also retrieved any costs owed to us from the other insurance company. I cannot thank Kay and TBI enough for the help and support I was given during this very stressful time.

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A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a lovely review. We are delighted that you had a good experience with us. I will pass your comments over to Kay and the team.

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neil

Personal Injury

white finger claim

Helen really made it easy for me and took most of the stress away by being very professional . she was very nice and easy to deal with . thank you so much Helen .

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Other Reviews

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Steven Keogh

Personal Injury

Steven

Wonderful legal firm who took on our case when others wouldn’t, Amy explained all legal jargon clearly and in plain English and kept us upto date continually from start to conclusion and I would highly recommend using this firm over any other local firms.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Keith Cooke

Keith

Looked after me for my Asbestos claim first class service kept me informed right to a successful ending

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Gill

Personal Injury

Gill

I would like to thank Adrianne Harris of Tilly Bailey & Irvine for dealing with my accident claim so thoroughly and the appointments to see various medical consultants and gain written information and advice to go forward with my claim which has now concluded successfully. Thank you G Smith

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Adrienne and the team!

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Barry

Personal Injury

Barry

Superb service and attention from the company. Communication was first class. Couldn't fault it. With a special Mention for Adrienne. Perfect customer relationship. Thank you.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Adrienne and the team!

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Claire

Personal Injury

Claire

Fantastic service from start to finish with Amy. She should great empathy in the trauma I suffered from my accident and was a great advocate in getting the best outcome for me!

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Amy and the team!

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Reviews

4.5 /5 1340 Reviews
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Star rating
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Rating

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Clients say

What clients say about Tilly Bailey & Irvine LLP

Clients praise the firm for conveyancing, remortgages, house sales and purchases, probate, wills, powers of attorney, family matters, court work and specialist advisory support. Reviewers value the team’s legal knowledge, efficiency, thoroughness and ability to handle complex or time-sensitive matters smoothly. Soft skills highlighted include clear communication, patience, reassurance, friendliness, approachability, professionalism and proactivity. Many note regular updates, prompt replies, plain-English explanations and a calm, supportive manner that helps reduce stress throughout the process.

Clear communication
Regular updates
Professional service
Prompt responses
Helpful staff
Efficient handling
Friendly team
Clear explanations
Supportive approach
Stress-free process

ReviewSolicitors Review List

Profile image of Pat Murphy

Pat Murphy

Verified
Housing & Property

House conveyance

Excellent communication and service. Process and communication by email and phone were very good.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Craig and Sheila Sinclair

Housing & Property

Bethany smith

Our experience with Tilly Bailey & Irvine was amazing Bethany Smith was our solicitor and she was amazing - nothing was a bother to her especially with the stress of moving house Bethany is a credit to your firm - everything was exceptional Thank you for your service I would not hesitate in recommending this firm of solicitors and hope you are lucky enough to get Bethany to represent you .

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Katie & Joe

Housing & Property

Astounding service

We couldn’t recommend Bethany Smith highly enough. Throughout what turned out to be quite a complex purchase, we were kept extremely well informed at every stage and always felt that we understood exactly where things stood. Bethany was incredibly thorough throughout the whole process and took the time to explain everything clearly, particularly when more complicated issues arose. We really appreciated how understanding, patient and reassuring she was, while still making sure that everything was properly investigated and dealt with before we proceeded. We are extremely grateful to Bethany for all of her hard work and would absolutely recommend her.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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anonymous

Probate

I would give zero stars if i could! TBI have been ‘managing’ my grandparents estate. One passed away THREE years ago and the other nearly two. Probate went through nearly a year ago and TBI have still failed to process the formalities. The lack of communication has been appalling. The majority of the rest of the family have removed their own wills from TBI due to their poor standards. My grandparents trusted TBI to resolve their estate upon passing. They would be furious to know about this farce!

A representative from Tilly Bailey & Irvine LLP responded to this review

We apologise that you haven’t experienced the high level of customer service that we pride ourselves upon. We would be grateful if you could contact us with your details so we can discuss this with the team involved as, due to anonymity, we are currently unable to locate the matter. Thank you for taking the time to leave us your feedback.

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Kris

Verified
Housing & Property

House purchase

During the buying process on a property I was assigned Rachael and Charmaine as my legal team. They were friendly, approachable and helpful in all matters. Any queries I had were answered promptly and fully. The transaction took some length of time through no fault of this legal team but they kept me informed and up to date of any checkpoints and milestones and promptly asked for documents ahead of time making it run very smooth on my side. I have found a great legal team here and will definitely be using them for any future legal matters. Thanks again Rachael and Charmaine, your help was very much appreciated!

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Other Reviews

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Engrid L

Housing & Property

Engrid

100% recommended, efficient communication, fast moving, precision. Special thanks to Denise. Kin & Man

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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DannyB

Housing & Property

DannyB

Utilised Tilly Bailey & Irvine for my remortgage. In particular Denise Donkin made this process extremely straightforward, with regular updates, contact and support throughout. Highly recommended for their professional conduct and swift replies to all enquiries.

Thanks for leaving us this 5 star review Danny. We can't wait to pass your feedback onto Denise and the team.

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Ian Fletcher

Ian

Great - absolutely great / thanks very much indeed!

Thanks for the 5 star review Ian. Our entire team at Tilly Bailey & Irvine will be over the moon to hear about the experience you had with us. Thank you for choosing to work with TBI Law.

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Steven Keogh

Personal Injury

Steven

Wonderful legal firm who took on our case when others wouldn’t, Amy explained all legal jargon clearly and in plain English and kept us upto date continually from start to conclusion and I would highly recommend using this firm over any other local firms.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Jennie

Jennie

Fabulous solicitors - excellent customer service, professional and efficient at all times. Would highly recommend.

Thank you so much Jennie for this fantastic 5 star review. Our entire team will be very happy to hear about this. Thanks for choosing Tilly Bailey & Irvine!

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