Tilly Bailey & Irvine LLP logo

Tilly Bailey & Irvine LLP

4.7 | 83 Reviews 83 Reviews | Commercial Property
1,344 Total Company Reviews info icon Commercial Property | info icon 1,344 Total Company Reviews Commercial Property | info icon 1,344 Total Company Reviews

8 Newgate, Barnard Castle, Co Durham, DL12 8NG

Accepting new clients

8 Newgate, Barnard Castle, Co Durham, DL12 8NG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 439541

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Tilly Bailey & Irvine LLP |

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Tilly Bailey & Irvine LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
95%
Success
Rate
94%
Would
Recommend
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Tilly Bailey & Irvine LLP are accredited by

Children Law accreditation awarded to Tilly Bailey & Irvine LLP
Criminal Litigation accreditation awarded to Tilly Bailey & Irvine LLP
Personal Injury accreditation awarded to Tilly Bailey & Irvine LLP

Description

The largest Solicitors in Teesside with offices in Hartlepool, Stockton, Wynyard and Barnard Castle. Get strength on your side.

Rankings by area of expertise

The rankings below show the areas of expertise that Tilly Bailey & Irvine LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Tilly Bailey & Irvine LLP Review Scores & Client Satisfaction Overview

4.5
Excellent
89%
Value for
Money
6% above
national average
91%
Success
Rate
9% above
national average
90%
Would
Recommend
9% above
national average
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.5/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

Tilly Bailey & Irvine LLP are accredited by

Children Law accreditation awarded to Tilly Bailey & Irvine LLP
Criminal Litigation accreditation awarded to Tilly Bailey & Irvine LLP
Personal Injury accreditation awarded to Tilly Bailey & Irvine LLP

Description

The largest Solicitors in Teesside with offices in Hartlepool, Stockton, Wynyard and Barnard Castle. Get strength on your side.

Rankings by area of expertise

The rankings below show the areas of expertise that Tilly Bailey & Irvine LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Tilly Bailey & Irvine LLP

Contact & Locations - Tilly Bailey & Irvine LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

8 Newgate, Barnard Castle, Co Durham, DL12 8NG

Reviews

4.7 /5 83 Reviews
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Rating

Review Source

Clients say

What clients say about Tilly Bailey & Irvine LLP

The firm is highly regarded for conveyancing, including house sales and purchases, first-time buyer transactions, remortgages, Help to Buy matters, probate sales, wills, powers of attorney and family cases. Clients praise its strong legal knowledge, attention to detail, efficiency and ability to handle complex or time-sensitive matters smoothly. Soft skills highlighted include clear communication, patience, kindness, professionalism, reassurance and approachability. The team is also valued for being responsive, proactive, supportive and for keeping clients well informed throughout often stressful processes.

Clear communication
Professional service
Helpful staff
Prompt responses
Efficient process
Friendly approach
Regular updates
Patient guidance
Thorough advice
Stress-free support

ReviewSolicitors Review List

Profile image of Katie & Joe

Katie & Joe

Housing & Property

Astounding service

We couldn’t recommend Bethany Smith highly enough. Throughout what turned out to be quite a complex purchase, we were kept extremely well informed at every stage and always felt that we understood exactly where things stood. Bethany was incredibly thorough throughout the whole process and took the time to explain everything clearly, particularly when more complicated issues arose. We really appreciated how understanding, patient and reassuring she was, while still making sure that everything was properly investigated and dealt with before we proceeded. We are extremely grateful to Bethany for all of her hard work and would absolutely recommend her.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

1
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Nickesha

Housing & Property

Smooth transition

Denise was absolutely amazing throughout my remortgage process. She made everything so straightforward, and the whole transaction was completed smoothly from start to finish. Her communication was excellent she kept me updated every step of the way, responded promptly to any questions, and made the entire experience stress free. I couldn't have asked for a better person and would highly recommend Denise to anyone looking for a professional, efficient, and reliable service. Thank you again for all your help.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Denise and the team who will be very pleased to hear this!

0
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Emma Piasecki

Verified
Housing & Property

Excellent service - highly recommend Eve Graham and her team

Eve Graham is excellent - she is professional, courteous and incredibly efficient. Eve ensured that a recent sale progressed quickly, completed as soon as possible and she kept me informed throughout. I highly recommend Eve.

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Charlie Thubron

Verified
Housing & Property

Excellent service- Hartlepool branch

Tilly Bailey & Irvine LLP were amazing throughout the process of helping me get my mortgage by completing all the legal side of things very quickly and efficiently. The team were always willing to help, special thankyou to Kelly for her great service as this process can be stressful but this solicitor firm made us feel at ease.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

0
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Faith Ebengho

Verified
Housing & Property

Mortgage

Excellent experience working with Lucy Levoir and her legal team. They handled my mortgage and possessions paperwork with the utmost professionalism. Communication was fantastic throughout the entire process, and they always too the time to answer my questions. I couldn't have asked for a better team to represent me."

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Lucy and the team who will be very pleased to hear this!

0
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Other Reviews

Profile image of Matt Stanhope

Matt Stanhope

Housing & Property

Matt

I worked with Alison, Meg and Chris and the rest of the conveyancing team 4. I found my emails and phone calls with them extremeley helpful and they were able to settle my worries and nerves especially when waiting for the buyers side to get what they needed to in order. When I requested chasing or information they were straight onto it and really appreciate the work and effort they put in to ensure everything we could control was and so we were ahead of the process where we could be

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

0
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Nazir Ahmed

Housing & Property

Nazir

It was always a pleasure to speak to Sabrina, she was always kind and understanding. It was my first purchase and didn’t know a lot of things and she was always happy to help. 10 out of 10 would recommended, Rukhsar ☺️

Thanks for the 5 star review ! We're glad that Sabrina was able to help you, and made your first purchase much easier. We'll be sure to pass your feedback onto Sabrina, and the entire team. Thanks again!

0
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Nick Dobb

Housing & Property

Nick

Good handling of my sales conveyancing by Jessica and her team - responsive and professional. (Booked through Sharman Quinney.)

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Jessica and the team who will be very pleased to hear this!

0
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Emma Taylor

Emma

Michelle Collins’ Team based at the Hartlepool Office were fantastic with both the purchase and sale of our homes. The sale took a bit longer than expected and they’ve been brilliant. Always available at the end of the phone with a happy reception and quick response. I would recommend Michelle Collins’ Team based at the Hartlepool Office in a heartbeat.

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Michelle and the team who will be very pleased to hear this!

0
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John

Housing & Property

John

The sale of our property was dealt with in a very professional and expedient manner. The whole process was virtually seamless and we were kept updated throughout.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thanks for this 5 star review John. We're delighted to hear about the experience you had with our conveyancing team. We'll pass your comments onto the department!

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Reviews

4.5 /5 1344 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Tilly Bailey & Irvine LLP

The firm is highly regarded for conveyancing, including house sales and purchases, first-time buyer transactions, remortgages, Help to Buy matters, probate sales, wills, powers of attorney and family cases. Clients praise its strong legal knowledge, attention to detail, efficiency and ability to handle complex or time-sensitive matters smoothly. Soft skills highlighted include clear communication, patience, kindness, professionalism, reassurance and approachability. The team is also valued for being responsive, proactive, supportive and for keeping clients well informed throughout often stressful processes.

Clear communication
Professional service
Helpful staff
Prompt responses
Efficient process
Friendly approach
Regular updates
Patient guidance
Thorough advice
Stress-free support

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Housing & Property

Helpful, kind and professional

Katie Richardson and her team including Serxhio and Laura looked after our sale and purchase. They were excellent and were helpful, kind and professional. We really appreciated the way they helped us secure the sale & purchase. Thank you.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

1
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Profile image of Pat Murphy

Pat Murphy

Verified
Housing & Property

House conveyance

Excellent communication and service. Process and communication by email and phone were very good.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

0
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Profile image of Craig and Sheila Sinclair

Craig and Sheila Sinclair

Housing & Property

Bethany smith

Our experience with Tilly Bailey & Irvine was amazing Bethany Smith was our solicitor and she was amazing - nothing was a bother to her especially with the stress of moving house Bethany is a credit to your firm - everything was exceptional Thank you for your service I would not hesitate in recommending this firm of solicitors and hope you are lucky enough to get Bethany to represent you .

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

0
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Profile image of Katie & Joe

Katie & Joe

Housing & Property

Astounding service

We couldn’t recommend Bethany Smith highly enough. Throughout what turned out to be quite a complex purchase, we were kept extremely well informed at every stage and always felt that we understood exactly where things stood. Bethany was incredibly thorough throughout the whole process and took the time to explain everything clearly, particularly when more complicated issues arose. We really appreciated how understanding, patient and reassuring she was, while still making sure that everything was properly investigated and dealt with before we proceeded. We are extremely grateful to Bethany for all of her hard work and would absolutely recommend her.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

1
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anonymous

Probate

I would give zero stars if i could! TBI have been ‘managing’ my grandparents estate. One passed away THREE years ago and the other nearly two. Probate went through nearly a year ago and TBI have still failed to process the formalities. The lack of communication has been appalling. The majority of the rest of the family have removed their own wills from TBI due to their poor standards. My grandparents trusted TBI to resolve their estate upon passing. They would be furious to know about this farce!

A representative from Tilly Bailey & Irvine LLP responded to this review

We apologise that you haven’t experienced the high level of customer service that we pride ourselves upon. We would be grateful if you could contact us with your details so we can discuss this with the team involved as, due to anonymity, we are currently unable to locate the matter. Thank you for taking the time to leave us your feedback.

0
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Other Reviews

Profile image of Edward Wydenbach

Edward Wydenbach

Housing & Property

Edward

Katie Richardson and her colleagues Serxhio and Laura looked after our sale and purchase. They did a brilliant job and were kind helpful and professional. Thank you.

Thanks so much for this 5 star review. Katie and the team will be over the moon to hear about this. Thank you for choosing TBI Law!

1
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Engrid L

Housing & Property

Engrid

100% recommended, efficient communication, fast moving, precision. Special thanks to Denise. Kin & Man

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

0
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DannyB

Housing & Property

DannyB

Utilised Tilly Bailey & Irvine for my remortgage. In particular Denise Donkin made this process extremely straightforward, with regular updates, contact and support throughout. Highly recommended for their professional conduct and swift replies to all enquiries.

Thanks for leaving us this 5 star review Danny. We can't wait to pass your feedback onto Denise and the team.

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Ian Fletcher

Ian

Great - absolutely great / thanks very much indeed!

Thanks for the 5 star review Ian. Our entire team at Tilly Bailey & Irvine will be over the moon to hear about the experience you had with us. Thank you for choosing to work with TBI Law.

0
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Steven Keogh

Personal Injury

Steven

Wonderful legal firm who took on our case when others wouldn’t, Amy explained all legal jargon clearly and in plain English and kept us upto date continually from start to conclusion and I would highly recommend using this firm over any other local firms.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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