Tilly Bailey & Irvine LLP logo

Tilly Bailey & Irvine LLP

4.8 | 24 Reviews 24 Reviews | Personal Injury
1,363 Total Company Reviews info icon Personal Injury | info icon 1,363 Total Company Reviews Personal Injury | info icon 1,363 Total Company Reviews

8 Newgate, Barnard Castle, Co Durham, DL12 8NG

Accepting new clients

8 Newgate, Barnard Castle, Co Durham, DL12 8NG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 439541

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Tilly Bailey & Irvine LLP |

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Tilly Bailey & Irvine LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
Value for money: 95%
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Tilly Bailey & Irvine LLP are accredited by

Children Law accreditation awarded to Tilly Bailey & Irvine LLP
Criminal Litigation accreditation awarded to Tilly Bailey & Irvine LLP
Personal Injury accreditation awarded to Tilly Bailey & Irvine LLP

Description

The largest Solicitors in Teesside with offices in Hartlepool, Stockton, Wynyard and Barnard Castle. Get strength on your side.

Rankings by area of expertise

The rankings below show the areas of expertise that Tilly Bailey & Irvine LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Tilly Bailey & Irvine LLP Review Scores & Client Satisfaction Overview

4.5
Excellent
89%
Value for
Money
Value for money: 89%
6% above
national average
91%
Success
Rate
Satisfied with outcome: 91%
9% above
national average
90%
Would
Recommend
Would recommend to friends and family: 90%
9% above
national average
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.5/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

Tilly Bailey & Irvine LLP are accredited by

Children Law accreditation awarded to Tilly Bailey & Irvine LLP
Criminal Litigation accreditation awarded to Tilly Bailey & Irvine LLP
Personal Injury accreditation awarded to Tilly Bailey & Irvine LLP

Description

The largest Solicitors in Teesside with offices in Hartlepool, Stockton, Wynyard and Barnard Castle. Get strength on your side.

Rankings by area of expertise

The rankings below show the areas of expertise that Tilly Bailey & Irvine LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Tilly Bailey & Irvine LLP

Meet the team of Tilly Bailey & Irvine LLP

Contact & Locations - Tilly Bailey & Irvine LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

8 Newgate, Barnard Castle, Co Durham, DL12 8NG

Reviews

4.8 /5 24 Reviews
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Clients say

What clients say about Tilly Bailey & Irvine LLP

Clients consistently praise the firm for conveyancing expertise across house purchases, sales, remortgages and related property transactions, including support for first time buyers and complex or time pressured matters. Reviews also highlight experience with wills, powers of attorney, probate, divorce and selected dispute work. Clients value the team’s prompt communication, clear explanations, regular updates, efficiency and attention to detail. The firm is also seen as professional, courteous, approachable, patient and reassuring, with staff who are supportive, proactive and willing to go the extra mile to reduce stress and keep matters moving smoothly.

Speedy updates
Helpful guidance
Professional service
Clear communication
Efficient handling
Friendly approach
Prompt responses
Supportive team
Thorough advice
Stress free

ReviewSolicitors Review List

Profile image of Dale

Dale

Personal Injury

Henna khan dealt with my accident at work

Couldn't recommend TBI any more than possible . They made the whole process easy and simple with every question I asked it was responded promptly and professionally. My solicitor was henna khan Hartlepool / Cleveland. She kept my in the loop through every step of my claim . Would totally recommend

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Henna and the team!

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Dean

Personal Injury

Defence of Fundamental Dishonesty allegation

I was let down by a previous solicitor recommended to me by my insurance company after a road traffic collision. Through negligence on various parties behalf I was accused of Fundamental Dishonesty and threatened with court action from an insurance company. Kay from the Hartlepool office looked at my case and appointed a barrister to represent us in court. We won our case and the accusations dropped. Kay also retrieved any costs owed to us from the other insurance company. I cannot thank Kay and TBI enough for the help and support I was given during this very stressful time.

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A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a lovely review. We are delighted that you had a good experience with us. I will pass your comments over to Kay and the team.

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neil

Personal Injury

white finger claim

Helen really made it easy for me and took most of the stress away by being very professional . she was very nice and easy to deal with . thank you so much Helen .

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Other Reviews

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Steven Keogh

Personal Injury

Steven

Wonderful legal firm who took on our case when others wouldn’t, Amy explained all legal jargon clearly and in plain English and kept us upto date continually from start to conclusion and I would highly recommend using this firm over any other local firms.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Keith Cooke

Keith

Looked after me for my Asbestos claim first class service kept me informed right to a successful ending

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Gill

Personal Injury

Gill

I would like to thank Adrianne Harris of Tilly Bailey & Irvine for dealing with my accident claim so thoroughly and the appointments to see various medical consultants and gain written information and advice to go forward with my claim which has now concluded successfully. Thank you G Smith

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Adrienne and the team!

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Barry

Personal Injury

Barry

Superb service and attention from the company. Communication was first class. Couldn't fault it. With a special Mention for Adrienne. Perfect customer relationship. Thank you.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Adrienne and the team!

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Claire

Personal Injury

Claire

Fantastic service from start to finish with Amy. She should great empathy in the trauma I suffered from my accident and was a great advocate in getting the best outcome for me!

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Amy and the team!

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Reviews

4.5 /5 1363 Reviews
Filter your results
Star rating
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Rating

Review Source

Clients say

What clients say about Tilly Bailey & Irvine LLP

Clients consistently praise the firm for conveyancing expertise across house purchases, sales, remortgages and related property transactions, including support for first time buyers and complex or time pressured matters. Reviews also highlight experience with wills, powers of attorney, probate, divorce and selected dispute work. Clients value the team’s prompt communication, clear explanations, regular updates, efficiency and attention to detail. The firm is also seen as professional, courteous, approachable, patient and reassuring, with staff who are supportive, proactive and willing to go the extra mile to reduce stress and keep matters moving smoothly.

Speedy updates
Helpful guidance
Professional service
Clear communication
Efficient handling
Friendly approach
Prompt responses
Supportive team
Thorough advice
Stress free

ReviewSolicitors Review List

Profile image of Debra Simpson

Debra Simpson

Verified
Housing & Property

Efficient and friendly service !

We have sold a property and the information we have received from the solicitor has been helpful and efficient throughout. Working with us to make it a painless transaction.

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anonymous

Purchase of land

Fantastic service from start to finish, than you so much. Highly recommended.

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Laiba and Ammaar

Verified
Housing & Property

Incredible work from Leanne Scott’s team here at TBI

We had a brilliant experience with Tilly Bailey & Irvine when buying our first home. Throughout the process, the team were helpful, professional and quick to respond to our questions. We really appreciated the clear communication and being kept updated, which made such a big milestone feel much less stressful. Thank you to our solicitor and everyone involved for all your hard work and support in getting us to completion. We’re so grateful and would highly recommend Tilly Bailey & Irvine to anyone buying a home!

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Leanne and the team who will be very pleased to hear this!

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Cristian J

Verified
Housing & Property

Selling and buying a house

Perfect, Really good service overall when we sold our house and brough a new house , everything went smooth and they provided the right answers every time we called them , they support with chasing the other solicitors as well when needed. We had a really good experience

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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EstherM

Housing & Property

Would not recommend

Tilly Bailey and Irvine have been dealing with my house move for a little over a year now. At the beginning of proceedings I found them to be quick to reply and helpful, but over the last 6 months they have been very poor. Not replying to emails, not acting in a timely manner and giving what turned out to be inaccurate advice and guidence about our case. Our case is ongoing, we complained on the 30th and again on the 9th and have had no response at all from either. Would not recommend at all, I wish we'd gone with someone else.

A representative from Tilly Bailey & Irvine LLP responded to this review

We apologise that you haven’t experienced the high level of customer service that we pride ourselves upon. We would be grateful if you could contact us with your details so we can discuss this matter with the team involved. Thank you for taking the time to leave us your feedback.

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Other Reviews

Profile image of Nicky Turnbull

Nicky Turnbull

Housing & Property

Nicky

Bethney smith worked hard and kept us up to speedy on our sale of property, thanking her for an easy process

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Bethany and the team who will be very pleased to hear this!

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Aron Davies

Housing & Property

Aron

Recently remortgaged and used Tilly Bailey Irvine. I thought they were brilliant, everything done remotely and was really easy and straight forward. I was in regular contact with Denise who was so helpful throughout and made the transaction effortless for me. 10/10 service.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Denise and the team who will be very pleased to hear this!

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Matthew Massey

Housing & Property

Matthew

Alison, Meg and Christopher from conveyancing team 4 made my experience of moving such a pleasure. After a not so nice move with another solicitors a few years ago I was dreading it. Working around the clock to get things done and all of them lovely people. I never want to move again but if I do I will 100% be using this team. I wish every one of them well in life and wish all of the the best. Much love ❤️

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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paul redhead

Housing & Property

paul

Maria Northrop at Stockton office dealt with our recent sale. Totally professional and courteous from beginning to end. Fee was very competitive. (Always a plus point)!

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Maria and the team who will be very pleased to hear this!

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Callum Owens

Housing & Property

Callum

Denise at Tilley Bailey & Irvine was very prompt and clear with her responses, she was very helpful in the remortgage process and was easy to deal with. Highly recommend Tilly Bailey & Irvine to anyone.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Denise and the team who will be very pleased to hear this!

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