Hvsu
Collected on:
Nearly lost us our house!
This review is for a different branch.
We tried to use THB legal under the recommendation of some friends regarding one specific conveyance solicitor in their Shoeburyness branch. 10 days after an offer was accepted on a property, we had around 6 emails unanswered, repeated phone calls with messages passed to the solicitor with no/poor response. In 10 days we hadn’t even been sent the initial purchase questionnaire or terms of contract etc. When calling and chasing to offer to send documents over to try and get the ball rolling, we were told that a file hadn’t even been opened for us and to wait for a letter to arrive in the post ( knows why it couldn’t be emailed) with further details.
The estate agent was chasing us constantly saying they, and the seller’s solicitors, were getting no reply from THB and asking me to chase up - how embarrassing!
Thankfully we came to our senses and realised the notorious “slow” responses of solicitors was not the case here, and we moved to another solicitors based on estate agent and mortgage advisor recommendations. Thank we did that as the seller was getting frustrated as wanted a quick sale and we would’ve lost this property because of this solicitors complete inability to do the tasks that they charge thousands for.
Well it’s now 2 weeks later and after switching to a much, much better solicitors - we still haven’t received this mysterious letter.
We had pretty low standards for our new solicitor, just simply replying to an email would be nice - yet in about 4 days there has been so much progress made and excellent communication from the new solicitors.
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