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Backhouse Solicitors Ltd

4.6 | 22 Reviews 22 Reviews | Contentious Matters
895 Total Company Reviews info icon Contentious Matters | info icon 895 Total Company Reviews Contentious Matters | info icon 895 Total Company Reviews

17 Duke Street, Chelmsford, Chelmsford, Essex, CM1 1JU

Accepting new clients

17 Duke Street, Chelmsford, Chelmsford, Essex, CM1 1JU

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 533174

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Backhouse Solicitors Ltd |

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Backhouse Solicitors Ltd Review Scores & Client Satisfaction Overview

4.6
Excellent
91%
Value for
Money
86%
Success
Rate
86%
Would
Recommend
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.5/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.5/5
Value for money 4.5/5

Accreditations

Backhouse Solicitors Ltd are accredited by

The Law Society accreditation awarded to Backhouse Solicitors Ltd
Conveyancing Quality Scheme accreditation awarded to Backhouse Solicitors Ltd

Description

We are a family-owned law firm offering high levels of expertise and exceptional service to individuals and businesses. The Backhouse team are friendly and approachable with a wealth of knowledge in many areas of law. Whether you need advice for yourself or your business, we offer a free initial consultation allowing you the opportunity to discuss your legal problem over a coffee and to find out how we can help.

Rankings by area of expertise

The rankings below show the areas of expertise that Backhouse Solicitors Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Backhouse Solicitors Ltd Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Backhouse Solicitors Ltd are accredited by

The Law Society accreditation awarded to Backhouse Solicitors Ltd
Conveyancing Quality Scheme accreditation awarded to Backhouse Solicitors Ltd

Description

We are a family-owned law firm offering high levels of expertise and exceptional service to individuals and businesses. The Backhouse team are friendly and approachable with a wealth of knowledge in many areas of law. Whether you need advice for yourself or your business, we offer a free initial consultation allowing you the opportunity to discuss your legal problem over a coffee and to find out how we can help.

Rankings by area of expertise

The rankings below show the areas of expertise that Backhouse Solicitors Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Backhouse Solicitors Ltd

Contact & Locations - Backhouse Solicitors Ltd

Opening hours

Monday 08:30–18:00
Tuesday 08:30–18:00
Wednesday 08:30–18:00
Thursday 08:30–18:00
Friday 08:30–18:00
Saturday (Closed)
Sunday (Closed)

17 Duke Street, Chelmsford, Chelmsford, Essex, CM1 1JU

Reviews

4.6 /5 22 Reviews
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Clients say

What clients say about Backhouse Solicitors Ltd

The firm specialises in conveyancing, residential and commercial property transactions, wills, probate, employment and settlement agreements, and commercial contracts. Clients praise technical expertise, clear legal advice and accurate cost estimates. Valued soft skills include responsiveness, professionalism, patience, clear communication, thoroughness, empathy and a proactive, reassuring approach that reduces stress during complex or time‑pressured matters.

Very responsive
Clear communication
Highly professional
Efficient service
Patient support
Knowledgeable team
Thorough work
Friendly staff
Proactive handling
Smooth process

ReviewSolicitors Review List

Profile image of Elspeth

Elspeth

Wills, Trusts & Probate

Uncle's Estate Intestate

Colin was very helpful and dealt with my Uncle's probate professionally and efficiently. As my Uncle's estate was intestate, he gave good avice in protecting my liabilities as administrator of the estate. He responded positively to my requests and gave good advice when required. He was prompt in responding to emails. I was impressed when his team pursued an old certificate of John Lewis shares which stumped John Lewis in realising the value of the shares. They were able to achieve a successful outcome due to their tenacity in dealing with this. I was especially grateful for this as these shares were a matter of pride for my Uncle.

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A representative from Backhouse Solicitors Ltd responded to this review

Dear Elspeth, thank you for taking the time to write a review for Colin and the team. We will be sure to pass on your compliments and are glad we could help with your matter. If there is anything else we can help with, please do not hesitate to contact the team. Thank you again from all at Backhouse Solicitors.

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Anonymous

Courteous and knowledgeable

Proceeded to plan in a reasonable time. Courteous, knowledgeable service

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Robert

Probate

Colin and his team handled the granting of probate for my father's estate with professionalism and care, and led my brother and I through what was quite a complicated process smoothly and with the minimum of stress.

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Matthew

Very happy

Evie was efficient and thorough and generally good at communication. A marked contrast with the other side's lawyer. Verry happy.

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Matthew

Excellent

Evie was efficient and thorough and generally good at communication. A marked contrast with the other side's lawyer. Very happy.

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Other Reviews

Profile image of venkatesh k

venkatesh k

venkatesh

Very detail in legal review and prompt response

Dear Venkatesh, thank you for leaving a review. We will be sure to pass your compliments onto the team. Thank you again from all at Backhouse Solicitors.

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Porto

Porto

Waste of time. Not responding to email requests and solicitors seem to be very slow with anything

A representative from Backhouse Solicitors Ltd responded to this review

Dear Porto Bello, thank you for taking the time to leave us a review and I'm sorry if we have not met your expectations. Unfortunately, I've not been able to find you on our systems as a client, but I would be happy to investigate if you would like to drop an email to info@backhouse-solicitors.co.uk and explain the circumstances that have led to your dissatisfaction. Kind regards, Ben Backhouse.

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Mickey

Consumer

Mickey

Excellent solicitors — highly professional, efficient, and knowledgeable in handling litigation matters. Highly recommended for anyone seeking expert litigation support.

A representative from Backhouse Solicitors Ltd responded to this review

Dear Mickey, thank you for leaving a review for the Litigation team. We are glad to have helped with your issue and if there is anything else we can help with, please let us know. Thank you again from all at Backhouse Solicitors.

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Emily

Emily

Great solicitors, good at communicating and very professional

A representative from Backhouse Solicitors Ltd responded to this review

Dear Emily, thank you for leaving a review for the team. We are glad you enjoyed your experience using us as your solicitors. Thank you again from everyone at Backhouse Solicitors.

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Julea

Julea

I contacted Backhouse solicitors several times by telephone. I emailed them and even went in person to have some documents certified. This was obviously too much trouble for them to make a simple appointment for me and they didn’t bother to get back to me. I know it’s a small matter and wouldn’t generate much money for them but I’m surprised at such poor customer service and care.

A representative from Backhouse Solicitors Ltd responded to this review

Dear Julea Thank you for taking the time to leave us a review and I apologise that you were not booked in for a meeting with one of our solicitors when you visited on Monday. While we can't always see you immediately if we aren't expecting you, we should certainly have offered you a later appointment and I have fed that back to the team. I believe that Reception did email you after you called on Tuesday, but I quite understand that you may have decided to go elsewhere by then. If not, and you still need an appointment we would be happy to waive our usual certification fee, but either way I apologise again for the inconvenience caused. Kind regards, Ben Backhouse

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Reviews

4.9 /5 895 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Backhouse Solicitors Ltd

The firm specialises in conveyancing, residential and commercial property transactions, wills, probate, employment and settlement agreements, and commercial contracts. Clients praise technical expertise, clear legal advice and accurate cost estimates. Valued soft skills include responsiveness, professionalism, patience, clear communication, thoroughness, empathy and a proactive, reassuring approach that reduces stress during complex or time‑pressured matters.

Very responsive
Clear communication
Highly professional
Efficient service
Patient support
Knowledgeable team
Thorough work
Friendly staff
Proactive handling
Smooth process

ReviewSolicitors Review List

Profile image of Ash

Ash

Housing & Property

Catie and Chelsea were amazing with our purchase

Catie and Chelsea were outstanding from start to finish. This was a challenging transaction with tight deadlines and real pressure right up to the final stages, but they handled everything with professionalism, persistence and clear communication throughout. Despite the time constraints and complexities, they stayed on top of every detail and ultimately got the deal over the line when it really mattered. Their responsiveness, organisation and ability to push things forward made a huge difference. Very, very pleased with the service and would not hesitate to recommend them.

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this review

A representative from Backhouse Solicitors Ltd responded to this review

Dear Ash, thank you for taking the time to leave a fantastic review for Catie and Chelsea, we are pleased to have helped with your transaction and get it over the finish line. Good luck in your new home and thank you again from the Backhouse team.

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Caroline

Housing & Property

04.09.2025

I was recommended through our builder Denbury Homes and they came out very comparable with local and online solicitors with the added bonus that they knew exactly what they were doing as work with Denbury all the time with new builds. I would thoroughly recommend

Legal experts tagged in
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A representative from Backhouse Solicitors Ltd responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Alberto

Housing & Property

Absolutely Outstanding Service – Highly Recommend Susan Clarke

My partner and I were buying our first home and unfortunately started the process with other solicitors who were slow, unresponsive, and making things unnecessarily stressful. That all changed the moment Susan Clarke took over our case. From day one, Susan was proactive, clear, and incredibly efficient. She immediately got to grips with everything, untangled the mess left by the previous solicitors, and drove the whole process forward at an impressive speed. Communication was excellent – she kept us informed every step of the way, explained everything in plain language, and always made time to answer our questions. Thanks to Susan’s professionalism, dedication, and attention to detail, what could have been a long and stressful experience turned into a smooth, straightforward journey. We genuinely felt like she cared about helping us get our home, and she went above and beyond to make it happen quickly. We can’t thank Susan enough for turning things around and helping us secure our first home. If you’re looking for a solicitor who is not only highly skilled but also genuinely committed to her clients, we cannot recommend her enough.

Solicitors tagged in
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A representative from Backhouse Solicitors Ltd responded to this review

Dear Alberto, thank you for taking the time to write a fantastic and detailed review for Susan and the team. We are thrilled you enjoyed your experience using us as your conveyancers, and if there is anything else we can do for you in the future, please do not hesitate to contact us. We will be sure to pass on your brilliant feedback to the team. Thank you again from all at Backhouse Solicitors.

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Elspeth

Wills, Trusts & Probate

Uncle's Estate Intestate

Colin was very helpful and dealt with my Uncle's probate professionally and efficiently. As my Uncle's estate was intestate, he gave good avice in protecting my liabilities as administrator of the estate. He responded positively to my requests and gave good advice when required. He was prompt in responding to emails. I was impressed when his team pursued an old certificate of John Lewis shares which stumped John Lewis in realising the value of the shares. They were able to achieve a successful outcome due to their tenacity in dealing with this. I was especially grateful for this as these shares were a matter of pride for my Uncle.

Solicitors tagged in
this review

A representative from Backhouse Solicitors Ltd responded to this review

Dear Elspeth, thank you for taking the time to write a review for Colin and the team. We will be sure to pass on your compliments and are glad we could help with your matter. If there is anything else we can help with, please do not hesitate to contact the team. Thank you again from all at Backhouse Solicitors.

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Jonny

Employment

Employment Dismissal Issue

Natalie was excellent and clear in her initial advice and giving me the available options.

Solicitors tagged in
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A representative from Backhouse Solicitors Ltd responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Other Reviews

Profile image of Fred M

Fred M

Fred

I used Backhouse Solicitors for my recent house sale. Communication from Madalina and Susan was excellent, keeping me informed and updated throughout. Madalina was always extremely helpful and responsive with any queries as well as clarifying any details for me either over the phone or via email. Highly recommended.

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Albert 10887

Albert

We recently completed our house purchase and had a fantastic experience working with this firm. Our case was handled by Robert, Tegan, and Megan, who were professional, responsive, and clear in their communication. We knew how important it was to choose a good solicitor firm, and they made everything feel straightforward and well-managed. Any questions we had were answered quickly and clearly, which really helped us feel confident at every stage. We’re very grateful for their support and would happily recommend them to anyone looking for reliable and approachable solicitors during a property purchase. Thanks again, Alberto & Claudia

Dear Albert, thank you for taking the time to leave a brilliant review for Rob, Tegan and Megan. We are pleased to have dealt with your purchase, and if there is anything else we can help with, please do not hesitate to contact the team. Thank you again from all at Backhouse Solicitors.

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David Wallis

David

Nabiha was very efficient in bringing to competition the property sale. She was always helpful and promptly replied to all my emails and queries that I had. It was a pleasure to deal with someone who showed competence in working with the client. I would certainly use her services again.

Dear David, thank you for taking the time to leave a wonderful review for Nabiha and the team. We are pleased to have helped with your sale, and if there is anything else we can help with, please get in touch. Thank you again from all at Backhouse Solicitors.

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Peter Coxall

Peter

Thank you Backhouse for handleing our move everybody i had dealings with were just lovely and careing Regards Peter

Dear Peter, thank you for leaving a review for the team. We are pleased to have dealt with your conveyancing and wish you luck in your new home. Thank you from all at Backhouse Solicitors.

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Melanie Francis

Housing & Property

Melanie

Backhouse Solicitors completed my recent sale and purchase. Their service was outstanding, from beginning to completion. Robert, Tegan and Megan were so professional but with such a friendly approach, patient with clear communication giving me complete confidence in them throughout the entire process. Every form of contact received an efficient response from the team which I know is rare in this field! I would highly recommend their amazing service to anyone buying and selling. Backhouse made what is usually the most stressful process, smooth and worry free which is impressive!

Legal experts tagged in
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Dear Melanie, thank you for leaving a great review for our conveyancing team, specifically Rob, Megan and Tegan. We will be sure to pass on your compliments to them and the team, and wish you luck in your new home. Thank you again from the Backhouse team.

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