Matter Type:
Residential Conveyancing
Olive
Collected on:
Time Wasters
Please avoid backhouse solicitors. Lucy took on the conveyancing process first for about 4weeks, and appropriate response from our part was sent to her. Followed by about 2weeks of no communication from them, we thought all has been settled. Until after the lender agreed to give us the mortgage, and then another staff called Alfie then contacted us, and started asking the same set of questions that Lucy asked about 6weeks before. Alfie and Lucy were not professional in their dealings with us and they will intentionally send you messages just before leaving the office, so as to delay the whole process. They were so cold and unfriendly over the phone both to me and to my husband who has been the one in contact with them from the start of our dealings with backhouse, before he got frustrated with their delay tactics and I took it upon myself to call and indicate my displeasure in their services. We supplied all they required from us but they kept delaying the process for 2 and half months. When two people are buying the property, backhouse only email one and don't copy in the other party. When this was brought forward to them, they said because from the start one of the parties involved didn't copy the other, so they continued emailing that way. So transparency is poor with Back house Solicitor. We had to call Backhouse staff and we terminated our dealings with them as they were dragging on forever even after all other parties have successful executed their own part of the dealings. Also, asking to be given the contact information for the complaint department, they promised to send it but I had to keep calling to request for it. Eventully, I was directed to someone who claimed to be the head, but who would rather not listen to their client's complaint or listen to recorded phone conversations between their staff and a client, but rather talk over the clients raising her voice at the client in the process. Please if you do not want your time and money wasted, stay away from Backhouse Solicitor! I would never recommend them.
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