Matter Type:
Residential Conveyancing
Anonymous
Collected on:
Rude and unhelpful
The solicitor (Kirstie Tompkins) was rude and unhelpful and often worked from home but had no phone set up so it was impossible to get in touch with her. All communications went through junior staff who couldn’t answer any questions and we had to constantly chase for a reply to any questions. Paperwork had incorrect spelling of our names multiple times even after letting them know their error. For the amount of money you pay you would expect competent people who care. They are arrogant and do not care at all about making what is already an incredibly stressful time any easier! Avoid.
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