Kew Law Llp

Kew Law in Hadleigh have been friendly, professional, and communicated openly and promptly to follow through with our Help to Buy Redemption case. This has been invaluable due to the limited deadline associated with Help to Buy valuations as I was nervous about delays from solicitors based on previous experiences with other firms and reviews here (ReviewSolicitors). I am pleased to say however, that Millie and the team have been excellent and I would definitely recommend them and look to use Kew Law in the future.

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Emma Jayne Donovan

I would strongly advise anyone not to use this firm based on my experience. What should have been a straightforward transfer of equity turned into a 6–7 month ordeal due entirely to their lack of care, organisation, and urgency. This process should have taken 1–4 weeks. There were no negotiations required, no legal advice needed, and all documentation was already in order. Despite this, progress was painfully slow and communication was consistently poor. From the outset, I made it clear that my situation was urgent and sensitive. I was buying the property from my ex-partner, and delays were putting me at genuine risk due to an ongoing history of intimidation and abusive behaviour from her and her family. I explained this several times, yet the firm showed no urgency, no empathy, and no effort to prioritise the matter. Their delays had serious financial consequences. My mortgage term expired during their period of inaction, causing my repayments to double overnight. My ex refused to contribute, leaving me to pay nine months of double mortgage payments entirely on my own. Throughout this time, the firm failed to make any meaningful progress. They also misplaced my paperwork, denied it, and created unnecessary stress, financial loss, and emotional hardship. It became clear they were not capable of handling even a basic transfer of equity. I eventually left the firm and appointed a new solicitor, who completed the entire transfer in 7 days — clearly demonstrating how avoidable these delays were. Despite delivering an incomplete and unacceptable service, the firm still demanded payment. I ultimately paid around 90% of their fees, not because they had earned it, but because after two exhausting years dealing with the property situation, the loss of my father, and nearly losing my mother, I simply had no strength left to challenge them further. In my opinion, this firm fell far below the standards expected of a competent legal practice. If you value your time, money, or mental wellbeing, I would strongly recommend avoiding this firm.

Mandy, Madison and the team were excellent. They were professional and friendly and always available to offer advice and explain proceedings. Always responding quickly to email correspondence and I highly recommend this team for your buying and selling.

In a General Form of Judgement by Deputy District Judge Kapoor, (Case 465MC389) dated 15th October 2025, judgement was ordered in favour of the Claimant, Walter Mews Ltd against the Defendant, Kew Law LLP for damages, fees and interest. In his judgment statement, following the hearing at the County Court, Judge Kapoor stated that "...in both breach of contract and professional negligence the breach [of Kew Law] has been established [by Walter Mews]..." Kew Law's own Litigation Department in the form of Jennifer Hardy represented itself in its failed defence.

​I hired Kew for a divorce case but was eventually forced to terminate their services and hire replacement counsel. This failure has caused me significant extra cost and delays, and my case remains unresolved. They took a simple matter and made it unnecessarily complicated and drawn out. ​Their service was defined by two major flaws: ​Extreme Slowness: Replies to even urgent queries were consistently late, often taking multiple business days. This constant delay stalled progress and left me feeling like a low priority, multiple times I had to chase them up for a reply or to acknowledge my email even ​Lack of Clarity: When responses arrived, they were habitually overcomplicated, verbose, and filled with legal jargon. They failed to provide concise, plain-English explanations, adding immense stress to a routine legal process. ​If you value prompt, clear, and professional communication, I strongly advise looking elsewhere.

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Rebecca Antoniou