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Watkins & Gunn Limited

3.8 | 104 Reviews 104 Reviews | Housing & Property
819 Total Company Reviews info icon Housing & Property | info icon 819 Total Company Reviews Housing & Property | info icon 819 Total Company Reviews

Sussex House, 17 Gold Tops, Newport, Gwent, NP20 4PH

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Sussex House, 17 Gold Tops, Newport, Gwent, NP20 4PH

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The Solicitors Regulation Authority

Regulator ID: 822021

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Watkins & Gunn Limited Review Scores & Client Satisfaction Overview

3.8
Very Good
76%
Value for
Money
Value for money: 76%
72%
Success
Rate
Satisfied with outcome: 72%
71%
Would
Recommend
Would recommend to friends and family: 71%
Communication 3.8/5
Initial Impressions 3.9/5
Approachability 3.8/5
Documentation Accuracy 3.8/5
Legal Knowledge 3.9/5
Value for money 3.8/5

Accreditations

Watkins & Gunn Limited are accredited by

Children Law accreditation awarded to Watkins & Gunn Limited
Criminal Litigation accreditation awarded to Watkins & Gunn Limited
Personal Injury accreditation awarded to Watkins & Gunn Limited

Description

We solve your legal problems! We are a law firm that champions jargon-free legal advice with innovative solutions that work for you. During the current crisis we have systems in place to ensure that we are able to work efficiently and safely to support you with all of your legal needs. Share your legal problem with us & our friendly, approachable lawyers will use their expert, clear & award-winning advice to help you. #problemsolved

Rankings by area of expertise

The rankings below show the areas of expertise that Watkins & Gunn Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Watkins & Gunn Limited Review Scores & Client Satisfaction Overview

4.7
Excellent
94%
Value for
Money
Value for money: 94%
11% above
national average
94%
Success
Rate
Satisfied with outcome: 94%
12% above
national average
94%
Would
Recommend
Would recommend to friends and family: 94%
13% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Watkins & Gunn Limited are accredited by

Children Law accreditation awarded to Watkins & Gunn Limited
Criminal Litigation accreditation awarded to Watkins & Gunn Limited
Personal Injury accreditation awarded to Watkins & Gunn Limited

Description

We solve your legal problems! We are a law firm that champions jargon-free legal advice with innovative solutions that work for you. During the current crisis we have systems in place to ensure that we are able to work efficiently and safely to support you with all of your legal needs. Share your legal problem with us & our friendly, approachable lawyers will use their expert, clear & award-winning advice to help you. #problemsolved

Rankings by area of expertise

The rankings below show the areas of expertise that Watkins & Gunn Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Watkins & Gunn Limited

Meet the team of Watkins & Gunn Limited

Contact & Locations - Watkins & Gunn Limited

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

Sussex House, 17 Gold Tops, Newport, Gwent, NP20 4PH

Reviews

3.8 /5 104 Reviews
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Clients say

What clients say about Watkins & Gunn Limited

Clients praise the firm for expertise across personal injury, workplace and cycling accident claims, family law, education and disability matters, conveyancing, and complex legal disputes. Reviewers consistently highlight strong technical knowledge, thorough preparation and successful outcomes. The team is valued for clear communication, plain English explanations, prompt updates, patience and approachability. Clients also commend their compassion, reassurance, diligence, professionalism and willingness to go the extra mile, making stressful processes feel manageable and well supported.

Clear communication
Plain English
Genuine care
Professional service
Knowledgeable advice
Kept updated
Prompt responses
Went extra mile
Friendly team
Excellent support

ReviewSolicitors Review List

Profile image of Safaa Usmani

Safaa Usmani

Housing & Property

Great communication, always on the ball

We used Mark Phillips as our solicitor for buying a house after being recommended him by my sister. We were purchasing an auction property and it was not a simple process as there were a few hiccups with the probate on the sellers side - throughout all this Mark was always on the end of an email or phone to help us out, always answering my questions clearly and quickly. The communication with Watkins & Gunn overall has been brilliant, a very friendly team. I highly recommend Mark as a competent, thorough and friendly solicitor and would certainly use him again.

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Abigail Warren

Verified
Housing & Property

Mark Philips

I am extremely pleased with the service provided by Mark. He has been efficient and responsive from the get go. He has continually put my mind at ease during a process that is new to me and I have been thoroughly impressed with his tenacity to get the job done. I am confident that I will utilise Mark and his services in all future endeavours. I have already recommended Mark and Watkins and Gunns services to friends and family. Thank you for making this process run so smoothly. I look forward to working with Mark again in the future.

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Reply by profile image of Jonathan Wellington

Jonathan Wellington

Many thanks for taking the time to complete a review. We are delighted that Mark has done such a great job and we look forward to assiting you in the future.

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R&P

A JOB WELL DONE

We have used Watkins & Gunn’s Pontypool solicitors for many years, as did our parents before us. On this occasion my sister and I turned to them again knowing it would be a job well done. And it was. Thank you for navigating us through the conveyancing and house selling process so smoothly Sadia. My sister and I had absolutely no idea what was involved but we were very pleased to have Sadia as our solicitor on this. Sadia dealt confidently with a raft of paper deeds dating back many years and gave us sound advice and kept us updated whenever we asked. We felt we were in safe and competent hands with Sadia. Good luck with your future career in the Law profession Sadia . And thank you

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A representative from Watkins & Gunn Limited responded to this review

We are delighted to receive this positive review from you, as your feedback is important to us. We note the great job that Sadia has done for you and are pleased that you are happy with the outcome. We look forward to working with you in the future on any of your legal needs.

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R&P

A job well done

We have used Watkins & Gunn’s Pontypool solicitors for many years, as did our parents before us. On this occasion my sister and I turned to them again knowing it would be a job well done. And it was. Thank you for navigating us through the conveyancing and house selling process so smoothly Sadia. My sister and I had absolutely no idea what was involved but we were very pleased to have Sadia as our solicitor on this. Sadia dealt confidently with a raft of paper deeds dating back many years and gave us sound advice and kept us updated whenever we asked. Good luck with your future career in the Law profession Sadia . And thank you

Legal experts tagged in
this review

A representative from Watkins & Gunn Limited responded to this review

We are delighted to receive this positive review from you, as your feedback is important to us. We note the great job that Sadia has done for you and are pleased that you are happy with the outcome. We look forward to working with you in the future on any of your legal needs.

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Tracey Robinson

Verified
Housing & Property

Property Sale - Outstanding Service

As always! Impeccable service from W&G. I cannot thank Mark Philips enough for taking the heat out of the process for selling your house, by being so responsive and keeping me updated - avoiding those awful periods when you don't really know what is going on. I have used W&G for many services now over the past 8 years since moving to Wales to live with my now husband! Always such a professional company and Mark Phillips really was incredibly professional and a really nice person to work with through what is a very stressful time. Thank you again W&G - another!! great experience. Warmest Regards, Tracey

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A representative from Watkins & Gunn Limited responded to this review

We are delighted to receive this lovely review from you, as your feedback is important to us. We note the great job that Mark has done for you and are pleased you are happy with the outcome. We look forward to working with you in the future on any of your legal needs.

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Other Reviews

Profile image of Ross Card

Ross Card

Ross

Mark from the property team has dealt with my house sale and onward purchase. Mark was easily contactable throughout the whole process and ensured I was kept up to date at all times. I felt the fees were very reasonable and the service provided was professional and timely. I would highly recommend Watkins and Gunn for any conveyancing needs.

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Justin

Justin

This was the first time that I'd bought a property on my own. Aisha Salman was extremely professional, efficient, and understanding throughout. Thank you Watkins & Gunn, and thank you Aisha.

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A representative from Watkins & Gunn Limited responded to this review

We are delighted to receive this excellent review from you, as your feedback is important to us. We note the great job that Aisha did to resolve the matter for you. We look forward to working with you in the future on any of your legal needs.

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James

James

I can not recommend Watkins and Gunn enough for their handling of the sale of my property. Aisha and her team were exceptional. The experience I've had was first class and very personal in their approach to getting the case completed. I was updated from start to finish without any problems. Highly recommended and will use their services again.

A representative from Watkins & Gunn Limited responded to this review

We are delighted to receive this excellent review from you, as well as your recommendation. Your feedback is important to us. We note the great job that Aisha and the team did to complete your transaction. We look forward to working with you in the future on any of your legal needs.

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Anthony

Anthony

Used the conveyancing team to purchase a property. Aisha and Watkins and Gunn provided a great service and I felt that I was well informed of everything that was happening. Especially when our exchange was delayed. Would not hesitate to use again for a future transaction.

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Chelsea

Housing & Property

Chelsea

We used Watkins & Gunn conveyancing to buy our first home and the whole team, including our solicitor Mark, was brilliant. They made the entire process easy and stress free. They always picked up the phone/responded to emails quickly and answered any questions we had. We will be using them in the future when needed and would definitely recommend them to anyone!

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Reviews

4.7 /5 819 Reviews
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Star rating
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Rating

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Clients say

What clients say about Watkins & Gunn Limited

Clients praise the firm for expertise across personal injury, workplace and cycling accident claims, family law, education and disability matters, conveyancing, and complex legal disputes. Reviewers consistently highlight strong technical knowledge, thorough preparation and successful outcomes. The team is valued for clear communication, plain English explanations, prompt updates, patience and approachability. Clients also commend their compassion, reassurance, diligence, professionalism and willingness to go the extra mile, making stressful processes feel manageable and well supported.

Clear communication
Plain English
Genuine care
Professional service
Knowledgeable advice
Kept updated
Prompt responses
Went extra mile
Friendly team
Excellent support

ReviewSolicitors Review List

Profile image of Angela Apperley

Angela Apperley

Excellent

Natalie helped us through a tricky situation. She talked us through the process in a way we could easily understand. Nothing was too much trouble for her or her team.

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Narmin

Judicial Review against for a child with EHCP

I cannot thank Abigail Hamer and Watkins & Gunn enough for the support they gave me and my daughter. I approached several law firms for help with a very difficult education and transport matter concerning my disabled daughter with EHCP. Unfortunately, most of firms were careless or treated us as another customer at the till. Abigail showed genuine care and concern, she took the time to actually call us, listen carefully to what had happened and ask what the outcome had been. She genuinely cared about the situation rather than simply treating it as another enquiry. Abigail then went out of her way to help us prepare properly. She was professional, knowledgeable, compassionate and reassuring throughout. We were particularly impressed with her care and willingness to go the extra mile. At a very stressful time for our family, she gave us confidence that we were not facing the situation alone and someone actually cared. Thankfully, the issue was resolved, meaning that formal court proceedings were not necessary. I am extremely grateful to Abigail for the time, care and effort she put into helping us. I would wholeheartedly recommend her to any parent facing a difficult education-law or disability-related issue. She made a real difference to our family.

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Reply by profile image of Jonathan Wellington

Jonathan Wellington

Many thanks for your review. The time taken to post is very much appreciated and we are so glad that you are delighted with the support and advice

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Anonymous

Verified
Employment

Brilliant solicitors and service

Excellent communication and diligence, I would have been completely lost in the process without the assistance from Holly. Thorough, knowledgeable and prompt. All the legalities were explained in plain terms so that I could understand and navigate the process. I would recommend the services of Holly and Watkins & Gunn if you need legal assistance with a claim.

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Aaron Bridgeman

Newport branch is not one to use

Does not care about their customers claims that are not high payers or threw usdaw dont talk to you with respect or as if they got no time to deal with you please don’t use the Newport branch

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Reply by profile image of Jonathan Wellington

Jonathan Wellington

We are really sorry to read this review. We always endeavour to provide the best possible service. Unfortunately, sometimes that means providing advice which is unfavourable and does not support a claim, as was the case here.

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Anonymous

Verified

Injury to leg

100% service from start of claim to the end

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Other Reviews

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Darrian smith

Darrian

I was working on a site when one of the pieces of equipment moved and hit me in the shoulder. I reported the incident and after a while I realized that there were some movements that were uncomfortable. I kept track of the equipment, the place of the accident and the people who were near the accident. I was told to keep all the workplace records and medical documents. The process was explained to me in great detail, which helped me because I had no prior experience with this kind of workplace injury.

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Drex Jikelo

Drex

I was cycling through a junction when a driver failed to give way while turning across the cycle lane. I braked hard but still collided with the side of the vehicle before falling onto the road. My elbow, shoulder and hip were injured and my bicycle needed extensive repairs. Cycling was my main way of getting to work so it caused loads of disruption. Someone came to my house, completed the paperwork and managed the claim professionally.

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Jo Brown

A client

I cannot thank Natalie Corten enough for the outstanding support, dedication, and professionalism she showed throughout one of the most stressful and emotional periods of our lives. From the very beginning, she guided us with compassion, honesty, and exceptional legal knowledge, always making sure we understood every step of the process. Natalie fought tirelessly for our family and for the rights and safety of our children, and thanks to her hard work and determination, we achieved the outcome we had hoped and fought for. Her commitment never wavered, even during the most challenging moments and complex court proceedings. What truly sets Natalie apart is that she goes far beyond what you would normally expect from a solicitor. She was there for us emotionally as well as legally, offering reassurance, support, and practical guidance whenever urgent issues arose, no matter the time of day. We always felt that she genuinely cared about our family and the wellbeing of our children. Her patience, attention to detail, and ability to remain calm under pressure gave us confidence during an incredibly difficult time. She consistently acted with integrity and professionalism whilst also showing empathy and understanding throughout the entire process. Because of Natalie’s dedication and hard work, our family has been able to remain together and our children are safe with both parents where they belong. I will always be grateful for everything she has done for us. I would wholeheartedly recommend Natalie Corten to anyone facing family law matters or difficult legal proceedings. She is an exceptional solicitor, an incredible advocate, and someone I would not hesitate to return to in the future should we ever need legal representation again.

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nicola robbins

nicola

Natalie was brilliant with me in such a sensitive and upsetting situation. She was informative and put me at ease. I feel she spent that extra bit of time just making sure I understood the process. Would highly recommend Natalie to anyone, thank you so much!

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Ross Card

Ross

Mark from the property team has dealt with my house sale and onward purchase. Mark was easily contactable throughout the whole process and ensured I was kept up to date at all times. I felt the fees were very reasonable and the service provided was professional and timely. I would highly recommend Watkins and Gunn for any conveyancing needs.

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