Malcolm Carrington
This review was submitted by a verified client of HCR Legal LLP.
Experience
On the ball and will push to achieve results and kept me informed during the process
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Overross House, Ross Park, Ross-on-Wye, Herefordshire, HR9 7US
Accepting new clients
Overross House, Ross Park, Ross-on-Wye, Herefordshire, HR9 7US
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 628983
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HCR Law are accredited by
We understand that we are part of key moments in your life, whether these are connected to a company acquisition or sale, a change in your relationships, a marriage or divorce, your expansion into a new area, or the purchase of a new home. As an award winning Top 50 UK law firm we provide the full range of services that you would expect to organisations, business leaders and individuals. Our sector experts provide specialist advice nationally and are leaders in their field, recognised with industry award nominations and for their contributions to national conferences.
The rankings below show the areas of expertise that HCR Law offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
HCR Law are accredited by
We understand that we are part of key moments in your life, whether these are connected to a company acquisition or sale, a change in your relationships, a marriage or divorce, your expansion into a new area, or the purchase of a new home. As an award winning Top 50 UK law firm we provide the full range of services that you would expect to organisations, business leaders and individuals. Our sector experts provide specialist advice nationally and are leaders in their field, recognised with industry award nominations and for their contributions to national conferences.
The rankings below show the areas of expertise that HCR Law offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
| Monday | 09:00–17:00 |
| Tuesday | 09:00–17:00 |
| Wednesday | 09:00–17:00 |
| Thursday | 09:00–17:00 |
| Friday | 09:00–17:00 |
| Saturday | (Closed) |
| Sunday | (Closed) |
Overross House, Ross Park, Ross-on-Wye, Herefordshire, HR9 7US
What clients say about HCR Law
The firm specialises in conveyancing, property, employment, family and regulatory law, probate, wills and lasting powers of attorney, and dispute/leasehold matters. Clients praise technical expertise, proactive problem‑solving and efficient, results‑focused case management. Valued soft skills include clear, timely communication, professionalism, empathy, calm reassurance, approachability and reliability. Reviewers highlight responsiveness, attention to detail, practical solutions under pressure and a client‑centred, supportive manner that reduces stress and delivers successful outcomes.
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What clients say about HCR Law
The firm specialises in conveyancing, property, employment, family and regulatory law, probate, wills and lasting powers of attorney, and dispute/leasehold matters. Clients praise technical expertise, proactive problem‑solving and efficient, results‑focused case management. Valued soft skills include clear, timely communication, professionalism, empathy, calm reassurance, approachability and reliability. Reviewers highlight responsiveness, attention to detail, practical solutions under pressure and a client‑centred, supportive manner that reduces stress and delivers successful outcomes.
This review was submitted by a verified client of HCR Legal LLP.
On the ball and will push to achieve results and kept me informed during the process
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This review was submitted by a verified client of HCR Legal LLP.
Laura was recommended to us as first time buyers and we don’t know what we would have done without her. We felt at ease the entire process, always felt like we could jump on a call and felt like we learnt a lot from the experience. We would recommend Laura to anyone and everyone - she is incredible and just an absolute delight to work with. We will miss our frequent chats with Laura - that is how you know you found the right lawyer!
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Hello Sophie and Jay, thank you for your great review. We're glad that your first purchase went well and have passed your kind words onto Laura and the team.
This review was submitted by a verified client of HCR Legal LLP.
Have now had the benefit of Laura's support on a number of transactions and she consistently goes above and beyond to take the burden of the process away from you and to make up for the slack of other parties involved in the process. Almost as sure as any potential problem arises, Laura has either come up with a solution or has the alternatives available to provide you with a sensible option not losing sight of the objective to get the deal done effectively. All the time keeping you adequately appraised of progress. Could not recommend highly enough.
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Thank you Paul for the positive review, we have passed your kind words onto Laura and the team.
We were selling the family home inherited from our parents, who had bought it in the 1950s. Numerous issues arose, including a long-standing uncompleted party-wall award. At all times, Samantha Houlden from HCR was on top of the detail and took a shrewd, practical approach, responding quickly. Neither a late switch in purchasers nor the fact that the property was a considerable distance away held back the eventual smooth completion of the sale. Prompt, professional advice removed the anxiety that can easily surround such a major transaction.
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Thank you David for the great review, we are glad the house sale went through and we have passed your words onto Samantha and the team.
I highly recommend Matt Gillett for his outstanding work in employment law. He demonstrated professionalism, integrity, and sharp judgment from the start, giving me complete confidence throughout. Matt quickly got to the heart of the matter, identified the key points within a complex agreement, and set out a clear, compelling position. His communication was precise, firm, and highly effective—applying the right level of pressure while remaining entirely professional. Thanks to his decisive and strategic approach, the matter was resolved efficiently with an excellent outcome. Matt is knowledgeable, responsive, and genuinely committed to achieving the best results for his clients. I would not hesitate to recommend him.
Thank you Irina for the great review, we have passed your positive words onto Matt and the employment team.
From the initial phone call through to attending our appointment at HCR Law in Hereford, the entire process was smooth and efficient. Booking was straightforward, and we were able to secure a same-day appointment, which was greatly appreciated. Upon arrival, the reception area was clean and well-presented. The two receptionists were attentive, professional, and welcoming. They promptly checked us in and quickly contacted the lawyer we were scheduled to meet. The lawyer herself was punctual, approachable, and highly efficient. The meeting was clear, well-structured, and handled with professionalism, making the overall experience quick and easy. Overall, we were very pleased with the service and would highly recommend
Thank you Illy for the positive review. We have passed your kind words onto the Hereford team.
Remarkable unhelpful and rude when just asking for logics information. Let alone the Will they created that ripped our family apart. Vile group of people.
Dear Robert. We are sorry to hear that you are unhappy with the service you received. We would welcome the opportunity to investigate the issue further. Please email us full details of the issues you have encountered at complaints@hcrlaw.com and we would be happy to investigate the matter further.
I can’t thank James Osbourne and Lauren Powell-Bateson enough for the support they have given me during one of the most difficult times in my life. Their professionalism, compassion, and dedication have been truly outstanding from start to finish. They guided me through every step with clear advice, patience, and genuine care, always making me feel supported and understood. Having solicitors who are not only incredibly knowledgeable but also kind and approachable made such a difference during a very challenging time. If you are looking for a family law solicitor, I would highly recommend James Osbourne and Lauren Powell-Bateson. They have been absolutely fantastic.
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Thank you Joanne for the great review, I have passed your kind words onto James and Lauren in the Family team.
Awful service
Dear Mary We are sorry to hear that you are unhappy with the service you received. We would welcome the opportunity to investigate the issue further. Please email us full details of the issues you have encountered at complaints@hcrlaw.com and we would be happy to investigate the matter further.
Other than the individual actions of one solicitor which was very good, the rest of the service and experiences over almost 12 months for our business has not been good. The communication is awful, advice is not definitive and the rates are exceptionally high for a service which doesn't match the costs. I could not recommend them at all, and despite multiple attempted to contact them recently over a legal need, we have received ZERO communication which has prompted us to switch firms.
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