Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group) logo

Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group)

4.6 | 49 Reviews 49 Reviews | Dispute Resolution
797 Total Company Reviews info icon Dispute Resolution | info icon 797 Total Company Reviews Dispute Resolution | info icon 797 Total Company Reviews

Lonsdale Gate, Lonsdale Gardens, Tunbridge Wells, Kent, TN1 1NU

Accepting new clients

Lonsdale Gate, Lonsdale Gardens, Tunbridge Wells, Kent, TN1 1NU

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 606256

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Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group) |

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Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group) Review Scores & Client Satisfaction Overview

4.6
Excellent
86%
Value for
Money
94%
Success
Rate
92%
Would
Recommend
Communication 4.6/5
Initial Impressions 4.6/5
Approachability 4.6/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.7/5
Value for money 4.3/5

Accreditations

Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group) are accredited by

The Law Society accreditation awarded to Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group)
Conveyancing Quality Scheme accreditation awarded to Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group)

Description

Parfitt Cresswell is a regional law firm established in 1908 with offices across the South East of England offering expert legal advice with a personal touch. Complimentary No-Obligations Consultation - Speak to One of Our Legal Experts Arrange to speak with one of our legal experts and find out where you stand, what your best options are and an approximate cost (should you wish to proceed) to meet your legal needs. This is a no-obligations consultation and can be in person, over the telephone or via video call, the choice is yours. Simply contact us today.

Rankings by area of expertise

The rankings below show the areas of expertise that Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group) offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group) Review Scores & Client Satisfaction Overview

4.8
Excellent
93%
Value for
Money
10% above
national average
95%+
Success
Rate
14% above
national average
95%
Would
Recommend
14% above
national average
Communication 4.7/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.6/5

Accreditations

Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group) are accredited by

The Law Society accreditation awarded to Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group)
Conveyancing Quality Scheme accreditation awarded to Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group)

Description

Parfitt Cresswell is a regional law firm established in 1908 with offices across the South East of England offering expert legal advice with a personal touch. Complimentary No-Obligations Consultation - Speak to One of Our Legal Experts Arrange to speak with one of our legal experts and find out where you stand, what your best options are and an approximate cost (should you wish to proceed) to meet your legal needs. This is a no-obligations consultation and can be in person, over the telephone or via video call, the choice is yours. Simply contact us today.

Rankings by area of expertise

The rankings below show the areas of expertise that Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group) offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group)

Contact & Locations - Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group)

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

Lonsdale Gate, Lonsdale Gardens, Tunbridge Wells, Kent, TN1 1NU

Reviews

4.6 /5 49 Reviews
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Clients say

What clients say about Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group)

Clients praise the firm for specialist expertise in wills & probate, conveyancing, property registration/lease matters, LPAs, employment/settlement agreements and redundancy work. Reviews highlight clear, practical legal knowledge, thorough attention to detail and efficient case management. Valued soft skills include compassion, patience, responsiveness, strong communication, calm reassurance and a personal, client‑focused approach; clients note professionalism, reliability, tenacity and the team’s ability to guide people through stressful or complex matters.

professional
kind and supportive
responsive
clear communication
knowledgeable
compassionate
thorough
efficient
patient
client‑focused

ReviewSolicitors Review List

Profile image of Richard

Richard

Verified
Family Law

Divorce Proceedings

Great support from Eve throughout; knowledgeable, clear communication, and a calming influence!

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this review

A representative from Parfitt Cresswell Limited responded to this review

Dear Richard, Thank you for the positive review. We're pleased that Eve was able to assist you with your matter and that you found her a calming influence. We will be sure to pass this feedback onto her. If we can be of any further assistance, please do get in touch. Thanks Richard and all the best for the future. Best wishes, Client Services Team - Parfitt Cresswell Solicitors

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Anonymous

Verified
Family Law

Family matters and divorce proceedings

Very professional, clear communication throughout the proceedings. Fully supportive of the client and there needs

0
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Paul

Verified

Clear and helpful advice

Reviewed my settlement agreement and provided clear explanation for all the terms and conditions.

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James Shireby

Best solicitor yet

Mark has been the best solicitor I have worked with. Quick with his responses and will go the extra mile to get things over the line.

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Anonymous

Verified

Fantastic service

Natasha provided professional and concise service. She really helped me understand the processes and made the settlement as smooth as possible. I will definitely be recommending her to my colleagues.

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Other Reviews

Profile image of Matt

Matt

Matt

Got there in the end with the remortgage but there was big lacking in communication and updates throughout. Took multiple weeks of chasing to get updates most of the time. Even now I’m owed money and still chasing to get it (even though I was told by the mortgage provider it was paid to them weeks ago)

0
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chris

chris

excellent in all respects understanding nub of problem communication

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Hativagoni

Hativagoni

I had an excellent customer experience with Lydia Wawiye of Parfitt Cresswell regarding my Settlement Agreement for redundancy. Lydia provided clear, concise legal advice, ensuring I understood all aspects of the agreement. Her professionalism, combined with her friendly and approachable demeanor, made a potentially stressful process much more manageable. Lydia's attention to detail and her prompt responses to my queries demonstrated a high level of commitment and expertise. I would highly recommend Parfitt Cresswell for their exceptional service and dedication to client satisfaction.

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Charlie Holgate

Charlie

Eve Geere was appointed to deal with my divorce but, contrary to the suggestion of a sympathetic approach, she was very aggressive with the other side. Unfortunately, this antagonism was wholly unnecessary and ultimately led to a lengthy and expensive divorce on both sides. Would not recommend.

Dear Charlie, Thank you for your feedback. We understand that divorce proceedings can be an emotionally challenging time for all involved, and we sincerely regret any distress you may have experienced. However, we must clarify that you were not a client of our firm. Our primary responsibility is to represent the best interests of our clients and in this instance, our client has expressed satisfaction with our services. We are committed to maintaining the highest standards of professionalism and ethics in all our dealings. If you have specific concerns about the legal process, we recommend discussing these with your own legal representative. We hope you can appreciate that our role was to advocate for our client, as is our duty as legal professionals. We wish you all the best moving forward. Best wishes, Client Services Team

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Cassi

Wills, Trusts & Probate

Cassi

Professional and pleasant staff who put you at your ease. Dominic, the solicitor who dealt with my matters I would highly recommend.

A representative from Parfitt Cresswell Limited responded to this review

Thank you so much for taking the time to leave such a positive review, we really do appreciate it and we have passed your kind comments on to Dominic Cooper and his team. If you require any further legal advice in the future do please contact us as we would be delighted to assist. With kind regards Client Services Team

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Reviews

4.8 /5 797 Reviews
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Star rating
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Clients say

What clients say about Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group)

Clients praise the firm for specialist expertise in wills & probate, conveyancing, property registration/lease matters, LPAs, employment/settlement agreements and redundancy work. Reviews highlight clear, practical legal knowledge, thorough attention to detail and efficient case management. Valued soft skills include compassion, patience, responsiveness, strong communication, calm reassurance and a personal, client‑focused approach; clients note professionalism, reliability, tenacity and the team’s ability to guide people through stressful or complex matters.

professional
kind and supportive
responsive
clear communication
knowledgeable
compassionate
thorough
efficient
patient
client‑focused

ReviewSolicitors Review List

Profile image of  Sara

Sara

Verified

Settlement Agreement

Natasha was very helpful, explaining the agreement in detail and terms I could understand. She was very prompt in her turnaround which was very much appreciated.

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Profile image of Richard

Richard

Verified
Family Law

Divorce Proceedings

Great support from Eve throughout; knowledgeable, clear communication, and a calming influence!

Solicitors tagged in
this review

A representative from Parfitt Cresswell Limited responded to this review

Dear Richard, Thank you for the positive review. We're pleased that Eve was able to assist you with your matter and that you found her a calming influence. We will be sure to pass this feedback onto her. If we can be of any further assistance, please do get in touch. Thanks Richard and all the best for the future. Best wishes, Client Services Team - Parfitt Cresswell Solicitors

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James James

Verified

Wills

Good service , explained the process to us in a clear manner

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this review

A representative from Parfitt Cresswell Limited responded to this review

Dear James, Thank you for taking the time to leave feedback. We really appreciate it! If we can be of any further assistance, please do not hesitate to get in touch. Thanks James and all the best, Client Services Team - Parfitt Cresswell Solicitors

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Felicity

Verified
Wills, Trusts & Probate

Nothing was too much trouble

My godmother wanted a local solicitor, having moved area. She had decided to amend her Will and I found her a solicitor. Carole came to her home and was kind and supportive in the process, while being utterly professional. She answered questions any time they were asked and nothing was too much trouble.

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A representative from Parfitt Cresswell Limited responded to this review

Dear Felicity, Thank you for the kind review. We're very pleased to hear that you were happy with the service provided by Carole and hope that your godmother is settled and enjoying the local area. If we can be of any further assistance, please do let us know. Best wishes, Client Services Team - Parfitt Cresswell Solicitors

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Gabriella Gabriella

Verified

Parfitt Cresswell

Professional and knowledgeable and easy to understand.

Legal experts tagged in
this review

A representative from Parfitt Cresswell Limited responded to this review

Dear Gabriella, Thanks for the positive feedback. We're grateful for the review and will share this with Jon. If we can assist further, please do let us know. We hope to see you again in the future. Best wishes, Client Services Team - Parfitt Cresswell Solicitors

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Other Reviews

Profile image of M Evans

M Evans

A client

We found Vicky to be friendly, helpful and efficient. Highly recommend

A representative from Parfitt Cresswell Limited responded to this review

Thank you for the positive review. We're pleased to read that you were happy with the service provided by Vicky and would highly recommend her. We'll be sure to let her know. If we can be of any further assistance, please do get in touch. We're here to assist. Thanks again. Best wishes, Client Services Team - Parfitt Cresswell Solicitors

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Conor Vennard

Housing & Property

Conor

A huge thank you to Gwen and Patuni for all their hard work throughout what was a particularly difficult and complicated sale. They handled every challenge professionally and kept us informed throughout and were always responsive when we needed guidance or reassurance. We felt we could trust their advice completely and their persistence was a huge part of getting the sale over the line. I would not hesitate to recommend them. Brilliant team.

Legal experts tagged in
this review

A representative from Parfitt Cresswell Limited responded to this review

Dear Conor, Thanks so much for taking the time to leave a review. We really appreciate and love seeing positive feedback like this! It's great that you were happy with the service provided by Gwen and Patuni. We'll be sure to let them know. If we can be of any further assistance, please do let us know. Hopefully, we'll see you again in the future. Best wishes, Client Services Team - Parfitt Cresswell Solicitors.

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Darren Seward

Housing & Property

Darren

Jo was on the case and kept us updated throughout the process. Would highly recommend her.

Solicitors tagged in
this review

A representative from Parfitt Cresswell Limited responded to this review

Dear Darren, Thank you very much for the positive review. We really appreciate it! We're so pleased to hear that you had a good experience and would recommend Jo. We'll be sure to pass on your feedback. If we can be of any further assistance, please do let us know. We'd be happy to assist. Thanks Darren. All the best! Best wishes, Client Services Team - Parfitt Cresswell Solicitors

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Mark Griffiths

Housing & Property

Mark

Gwen was informative, professional and always responsive to any queries regarding the process in selling our property.

Legal experts tagged in
this review

Dear Mark, Thanks for taking the time to leave a positive review. We're pleased to hear that you had a good experience and we will pass your kind feedback onto Gwen. If we can be of any further assistance, please do let us know. Thanks Mark. Best wishes, Client Services Team - Parfitt Cresswell Solicitors

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Profile image of Mandy Griffiths

Mandy Griffiths

Mandy

We recently completed the sale of a property where Parfitt Creswell (Windsor) acted for our buyers. What should have been a straightforward transaction took nine months to complete. In our experience, much of the delay appeared to be due to poor communication and a lack of responsiveness from Parfitt Cresswell. All parties involved spent considerable time chasing updates, often receiving no response for weeks at a time. I would not normally leave a review for a company I had not personally instructed, but the level of communication throughout this transaction was so poor that I felt it was important to share my experience. Based on our experience, I would not recommend Parfitt Creswell.

A representative from Parfitt Cresswell Limited responded to this review

Dear Mandy, Thank you for sharing your perspective. We appreciate that property transactions can be stressful and that different parties involved may have differing views of the process. As solicitors, our professional duty is to act in the best interests of our client and in accordance with their instructions. As you were not our client in this matter, it would not be appropriate for us to comment on the specific circumstances referred to in your review. We can, however, confirm that throughout the transaction we remained committed to providing professional advice and representation in accordance with our client's legal interests and instructions. We acted proactively throughout, progressing all matters within our control promptly and diligently while working towards the best possible outcome for our client. Best wishes, Client Services Team – Parfitt Cresswell Solicitors

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