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Satchell Moran Solicitors Limited

4.5 | 126 Reviews 126 Reviews | Actions against the police
1,213 Total Company Reviews info icon Actions against the police | info icon 1,213 Total Company Reviews Actions against the police | info icon 1,213 Total Company Reviews

658 Prescot Road, Old Swan, Liverpool, Merseyside, L13 5XE

Accepting new clients

658 Prescot Road, Old Swan, Liverpool, Merseyside, L13 5XE

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 626300

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Satchell Moran Solicitors Limited |

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Satchell Moran Solicitors Limited Review Scores & Client Satisfaction Overview

4.5
Excellent
90%
Value for
Money
Value for money: 90%
89%
Success
Rate
Satisfied with outcome: 89%
90%
Would
Recommend
Would recommend to friends and family: 90%
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.5/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.5/5
Value for money 4.5/5

Accreditations

Satchell Moran Solicitors Limited are accredited by

Criminal Litigation accreditation awarded to Satchell Moran Solicitors Limited
The Law Society accreditation awarded to Satchell Moran Solicitors Limited
Chambers UK Leading Firm 2026 accreditation awarded to Satchell Moran Solicitors Limited

Description

Established in 2015, Satchell Moran Solicitors was founded by sister and brother, Paula Satchell and Terry Moran. Having gained over 40 years of combined experience in dealing, in the main with personal injury litigation, the duo decided to start a firm that meets with, not only the ever-changing business climate, but more importantly the ever-changing requests for legal assistance from their clients, both existing and new. In the initial stages, it was decided to integrate their business, with the changing legal climate, in tandem with the customers’ needs at the forefront. It was decided to employ legal experts in other areas of law and litigation, thus broadening our ability to assist our customers. This they believe has been achieved by recruiting a highly experienced, motivated team, who perform assiduously, with an acute understanding of managing our customer’s requirements in a diligent way. We have found that the ethos of the firm has been integral in providing our clients with positively extraordinary outcomes in concluding their legal business, which results, in not only a satisfied customer but customer retention. Our mission is to continue to provide high-quality legal advice and representation to our clients throughout the country, by maintaining a standard which is not only respected by its peers but more importantly by its ever-faithful clients.

Rankings by area of expertise

The rankings below show the areas of expertise that Satchell Moran Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Satchell Moran Solicitors Limited Review Scores & Client Satisfaction Overview

4.5
Excellent
90%
Value for
Money
Value for money: 90%
7% above
national average
88%
Success
Rate
Satisfied with outcome: 88%
6% above
national average
88%
Would
Recommend
Would recommend to friends and family: 88%
7% above
national average
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.5/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.5/5
Value for money 4.5/5

Accreditations

Satchell Moran Solicitors Limited are accredited by

Criminal Litigation accreditation awarded to Satchell Moran Solicitors Limited
The Law Society accreditation awarded to Satchell Moran Solicitors Limited
Chambers UK Leading Firm 2026 accreditation awarded to Satchell Moran Solicitors Limited

Description

Established in 2015, Satchell Moran Solicitors was founded by sister and brother, Paula Satchell and Terry Moran. Having gained over 40 years of combined experience in dealing, in the main with personal injury litigation, the duo decided to start a firm that meets with, not only the ever-changing business climate, but more importantly the ever-changing requests for legal assistance from their clients, both existing and new. In the initial stages, it was decided to integrate their business, with the changing legal climate, in tandem with the customers’ needs at the forefront. It was decided to employ legal experts in other areas of law and litigation, thus broadening our ability to assist our customers. This they believe has been achieved by recruiting a highly experienced, motivated team, who perform assiduously, with an acute understanding of managing our customer’s requirements in a diligent way. We have found that the ethos of the firm has been integral in providing our clients with positively extraordinary outcomes in concluding their legal business, which results, in not only a satisfied customer but customer retention. Our mission is to continue to provide high-quality legal advice and representation to our clients throughout the country, by maintaining a standard which is not only respected by its peers but more importantly by its ever-faithful clients.

Rankings by area of expertise

The rankings below show the areas of expertise that Satchell Moran Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Satchell Moran Solicitors Limited

Meet the team of Satchell Moran Solicitors Limited

Contact & Locations - Satchell Moran Solicitors Limited

Opening hours

Monday 08:30–17:00
Tuesday 08:30–17:00
Wednesday 08:30–17:00
Thursday 08:30–17:00 (Open)
Friday 08:30–17:00
Saturday (Closed)
Sunday (Closed)

658 Prescot Road, Old Swan, Liverpool, Merseyside, L13 5XE

Reviews

4.5 /5 126 Reviews
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Clients say

What clients say about Satchell Moran Solicitors Limited

Specialists in police misconduct, wrongful arrest, housing disrepair and personal injury claims, achieving compensation and practical outcomes. Clients praise legal expertise, tenacity and efficient case management. Valued soft skills include clear communication, empathy, professionalism, responsiveness, patience and supportive guidance throughout the process, providing reassurance and practical help from first contact to resolution.

Excellent communication
Professional staff
Fast resolution
Helpful staff
Kept informed
Compensation secured
Highly recommend
Supportive team
Thorough work
Friendly service

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Actions against the police

Really helped me

Cannot fault this woman or the team behind the scenes . Everybody was so helpful and respectable and professional . Never in my life been in a situation like I was and it’s not about the money it’s about what’s right. Thankyou for all your help and assistance especially the phone calls with my anxiety double checking and triple checking everything . I have to post anon due to safety reasons But thankyou so much !

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Andrew Mr Sheader

Verified
Actions against the police

The best

This is by far the best solicitor company I have used.Luke was on the ball with my issue from the get go and communication throughout was spot on.Highly recommend to anyone if you need help with something. 5 star for me.

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David

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Set Outcome Achieved

Satchell Moran Solicitors have, through excellence service delivery and top-notch legal tenacity, gotten me a Compensation, already remitted, in a very complicated matter. Kudos Team Satchell Moran Solicitors

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from Satchell Moran Solicitors Limited

We’re delighted to hear that our team helped secure a positive outcome for you, particularly in such a complex matter. Thank you for your kind words and for recognising the team’s hard work, David. Your feedback is greatly appreciated.

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Colin Mr Mundy

Verified
Actions against the police

Excellent

Survive was excellent and kept me at ease every step highly recommended.

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from Satchell Moran Solicitors Limited

We’re glad we've provided reassuring support throughout and helped you feel comfortable at every stage, Colin. Thank you for your recommendation.

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Melik Mr Aouididi

Verified
Actions against the police

Exceptional firm

Very professional firm. I had no doubts that they would help me with my case, and I’m very happy that I chose to go with them. Highly recommended! A special thank you to my file handler, Ellie Yong, for all her help and support. She’s been professional, helpful and reassuring throughout the process, and I’m genuinely grateful for the way she’s handled my case. It’s reassuring to know my case is in good hands. Thank you, Ellie, for all your hard work!

from Satchell Moran Solicitors Limited

Thank you for your kind words and recommendation. We’re glad Ellie provided the support and reassurance you needed throughout your case.

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Other Reviews

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Saskia

Saskia

My experience with Satchell Moran Solicitors has been extremely disappointing, and I feel let down by the way my case was ultimately handled. I instructed the firm in relation to a potential claim following my arrest. I had concerns about the circumstances of my arrest, the length of time I was detained, and the way these issues were addressed when assessing my case. I was particularly disappointed that my concerns about the excessive period of detention did not appear to receive the attention I expected in the final assessment of my case. I also disputed the suggestion that an important incident had not been disclosed, as I had discussed it during a pre-call and read out a prepared statement. The firm ultimately advised that my case lacked prospects and closed my file. I was then informed that I could obtain my file of papers subject to an administrative charge of £142 plus VAT for up to one hour’s work. Given the outcome and my concerns about the handling of my case, this was an additional frustration. I appreciate that solicitors cannot guarantee a successful outcome, and I understand that not every claim will proceed. However, I expected my concerns to be fully addressed, my case to be assessed thoroughly, and the reasons for the decision to be clearly explained. Based on my personal experience, I would not use Satchell Moran Solicitors again. I would encourage anyone considering instructing them to ask detailed questions about how their case will be assessed, how their concerns will be addressed, and what charges may apply if the firm closes their file.

Thank you for your feedback. We are sorry to hear that you were disappointed with the outcome of your case and the service you received. We carefully assess every matter based on the available evidence and legal merits, but we appreciate that you disagree with our conclusions. We take client concerns seriously and regret that you felt key issues were not adequately addressed. If you would like to discuss your concerns further, we would welcome the opportunity to do so.

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Giles Mortimer

Giles

Avoid Ellie here like the plague, Gready tin pot law firm. Abusive phone calls from their staff will be on youtube soon ,Disgusting company on the polices side at every stage only intersted in getting x amount with minimum effort, this company would never value my claim from the start, they will then blackmail you on the basis of not proceeding to accept the first amount they say, and will only instruct barristers on an amount they say of close region of, there is no negotiotion, they will reject any legitimate complaint, they might then drop aspects of your case like they did with me, jusy because the police tampered with evidence and did not write things down, such as human rights breaches, in my case sussex police refused to write down that i asked for medical attention. They did not provode any cell footage or intercom recording to prove my version of events, they then bought me a rail ticket to get to the hospital , this is all recorded the interaction in this video proves they had prior knowledge, they will then drop human rights aspects of your case at a late stage, and then keep other easy aspects on a retainer so they still get money, you are literally stuck with them, they will then tell you to find other solicitor to do wjat they nevet did, then they get paid at the end of it anyway. In my case they never sent me for the medical appointments promised in tye original letter, and they also never wrote to my doctors despite taking down their information. On one accasion the receptionist became extreemly abrupt and when i recorded the call she said im not allowed, I will be uploading this to youtube. I was also accused of dishonesty regarding handcuff injuries, despite medical appointments for nerve damage, numbness and x rays and soft tissue damage appointments. None of this was seen by this company. The amount of compensation is supposed to reflect suffering and all damages, none of my medical files were ever looked at. If you use them you will have no choice but to accept the low amount they say, or be left with nothing and possible be threatened with cost. I will be creating a video on youtube that has all their emails and phone recording to show the whole rotten experiance I look forward to your narsarsitic passive aggresive responce. I will not be removing this so dont even ask.

from Satchell Moran Solicitors Limited

We’re sorry to read about your concerns and understand how frustrating this experience has been for you, Giles. We take complaints about communication and case handling seriously. We would welcome the opportunity to review the specific issues you have raised through our formal complaints process.

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Paddy James

Paddy

Fantastic,I got a payout and and apology from the police,cannot reccomend these guys enough

from Satchell Moran Solicitors Limited

Thank you for sharing your experience, Paddy. We are delighted to hear that you achieved a positive outcome and received an apology. Your recommendation is greatly appreciated, and we wish you all the best moving forward.

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mark howells

mark

Had a case in unlawful arrest and false imprisonment. I'm a military veteran and I've always been a little sceptical about no win no fee solicitors but can honestly say my mind is changed. Chloe and Aidan working on my behalf with constant updates and a a successful settlement fee from police. Highly recommended and excellent work by satchell moran solicitors. I would highly recommend using satchel Moran to anyone who has had issues with police. Well deserved 5 stars Excellent work Thanks to Chloe and Aidan.

Solicitors tagged in
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from Satchell Moran Solicitors Limited

Mark, it was a pleasure to assist you with your case. We’re pleased that Chloe and Aidan were able to provide clear communication and support throughout. Thank you for taking the time to share your experience and for recommending Satchell Moran Solicitors.

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Amanda Brassard

Amanda

Probably one of the worst solicitors I’ve ever had to engage with. Had to submit evidence 3 times and they still claim I never sent it. When I screen shot it snd gave it to them. They don’t read anything are lazy and totally wasted months of our time. Please do not use they don’t have a clue when it comes to police matters either. Wasted months and they’re clearly corrupt too. As a reply to your ridiculous comment underneath. You continuously asked for a PSD investigation letter that didn’t exist. And I had two reviews from the IOPC upheld. A housing ombudsman review upheld and an IOC complaint upheld as the solicitor refused to give me my file. All relevant but youre too lazy to actually read anything. I can upload the email ive just sent you proving I sent in information you asked for in July. It’s not just me saying youre corrupt to s it. Read the other reviews. 🤣🤣

We do not accept that this review accurately reflects the circumstances of the matter. Throughout our involvement, you were repeatedly asked to provide specific information and documentation required to properly assess and investigate your case. Despite those requests, the necessary information was not provided. Instead, we received a substantial volume of correspondence that was not relevant to the issues requiring investigation. In those circumstances, we reject any suggestion that delays were attributable to this firm. We also categorically refute the allegation of corruption, which is entirely unfounded and without any basis.

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Reviews

4.5 /5 1213 Reviews
Filter your results
Star rating
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Rating

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Clients say

What clients say about Satchell Moran Solicitors Limited

Specialists in police misconduct, wrongful arrest, housing disrepair and personal injury claims, achieving compensation and practical outcomes. Clients praise legal expertise, tenacity and efficient case management. Valued soft skills include clear communication, empathy, professionalism, responsiveness, patience and supportive guidance throughout the process, providing reassurance and practical help from first contact to resolution.

Excellent communication
Professional staff
Fast resolution
Helpful staff
Kept informed
Compensation secured
Highly recommend
Supportive team
Thorough work
Friendly service

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Actions against the police

Really helped me

Cannot fault this woman or the team behind the scenes . Everybody was so helpful and respectable and professional . Never in my life been in a situation like I was and it’s not about the money it’s about what’s right. Thankyou for all your help and assistance especially the phone calls with my anxiety double checking and triple checking everything . I have to post anon due to safety reasons But thankyou so much !

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Anonymous

Verified
Housing & Property

Claim

Brillant service from Molly and Laura it took a while but this wasnt due to there fault... i would use them again... Great customer service

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Andrew Mr Sheader

Verified
Actions against the police

The best

This is by far the best solicitor company I have used.Luke was on the ball with my issue from the get go and communication throughout was spot on.Highly recommend to anyone if you need help with something. 5 star for me.

0
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Profile image of David

David

Verified
Actions against the police

Set Outcome Achieved

Satchell Moran Solicitors have, through excellence service delivery and top-notch legal tenacity, gotten me a Compensation, already remitted, in a very complicated matter. Kudos Team Satchell Moran Solicitors

Legal experts tagged in
this review

from Satchell Moran Solicitors Limited

We’re delighted to hear that our team helped secure a positive outcome for you, particularly in such a complex matter. Thank you for your kind words and for recognising the team’s hard work, David. Your feedback is greatly appreciated.

0
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Colin Mr Mundy

Verified
Actions against the police

Excellent

Survive was excellent and kept me at ease every step highly recommended.

Solicitors tagged in
this review

from Satchell Moran Solicitors Limited

We’re glad we've provided reassuring support throughout and helped you feel comfortable at every stage, Colin. Thank you for your recommendation.

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Other Reviews

Profile image of leanne williamson

leanne williamson

leanne

I have had nothing but kindness and a lot of help couldn’t of done all this with out your help from the bottom of my heart thank you so much will definitely pass you on to others in need it hasn’t even been a long progress as I fort it would be. made me and my son feel like we have got somewhere and things getting done for a better place to live for us so thank you again .

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Dennis Griffiths

Dennis

Good service very efficient

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josh sedge

josh

Did all the work very little hassle on my part very happy

from Satchell Moran Solicitors Limited

Thank you for your feedback, Josh. We’re glad everything was handled smoothly and with minimal hassle for you. It’s lovely to know you’re happy with the service!

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Nicole Southern

Nicole

Stay clear they are absolute ambulance chasers . You only have to read their replies to bad reviews. No apologies and extremely defensive. Unprofessional behaviour. Not taking responsibility for poor customer service . Dismissing clients complaints. Requesting that clients remove bad reviews. Speaks volumes.

Dear Nicole, we regret that you have felt it necessary to leave this review however, we cannot locate any files containing your name. We would welcome the opportunity to discuss your concerns with you further if you wish to contact us. Alternatively if you have never been a client of ours, we would kindly ask that your review reflect this.

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Jason Jordan

Jason

Regarding my recent experience with Elizabeth I can say she dealt with my incident in a very professional manner showing understanding and empathy, calling back on exact times and accepting my case within 24 hours 10/10 !

from Satchell Moran Solicitors Limited

Thank you for your feedback, Jason. It’s lovely to hear that Elizabeth’s professionalism, empathy and prompt communication made such a positive impression. We appreciate you taking the time to share your experience.

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