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Hansells

4.7 | 35 Reviews 35 Reviews | General Property Advice
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Cambridge House, 26 Tombland, Norwich, Norfolk, NR3 1RE

Accepting new clients

Cambridge House, 26 Tombland, Norwich, Norfolk, NR3 1RE

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 805794

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Hansells Review Scores & Client Satisfaction Overview

4.7
Excellent
90%
Value for
Money
Value for money: 90%
7% above
national average
94%
Success
Rate
Satisfied with outcome: 94%
12% above
national average
94%
Would
Recommend
Would recommend to friends and family: 94%
13% above
national average
Communication 4.6/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.5/5

Accreditations

Hansells are accredited by

Personal Injury accreditation awarded to Hansells
Clinical Negligence accreditation awarded to Hansells
Family Law accreditation awarded to Hansells

Description

Hansells Solicitors offer legal solutions to personal and corporate clients in Norfolk, across the UK and overseas.

Rankings by area of expertise

The rankings below show the areas of expertise that Hansells offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Hansells Review Scores & Client Satisfaction Overview

4.8
Excellent
91%
Value for
Money
Value for money: 91%
8% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
16% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.6/5

Accreditations

Hansells are accredited by

Personal Injury accreditation awarded to Hansells
Clinical Negligence accreditation awarded to Hansells
Family Law accreditation awarded to Hansells

Description

Hansells Solicitors offer legal solutions to personal and corporate clients in Norfolk, across the UK and overseas.

Rankings by area of expertise

The rankings below show the areas of expertise that Hansells offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Betty Rathbone

Betty Rathbone

Verified
Wills, Trusts & Probate

Ecpected and got good service

I have over 50 years of good relationships with Hansells staff, Good teamwork is a key strength

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Meet the team of Hansells

Meet the team of Hansells

Contact & Locations - Hansells

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Cambridge House, 26 Tombland, Norwich, Norfolk, NR3 1RE

Reviews

4.7 /5 35 Reviews
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Clients say

What clients say about Hansells

The firm is praised for its expertise in wills, probate, powers of attorney, property transactions, conveyancing, notary work and employment matters, with some experience in personal injury and sensitive estate issues. Clients value the team’s clear, practical advice, strong legal knowledge and ability to manage complex cases efficiently. Soft skills highlighted include being approachable, friendly, patient, empathetic and reassuring, with excellent communication, responsiveness and a calm, professional manner that makes processes straightforward and easy to understand.

Readily available
Professional service
Clear advice
Easy to understand
Approachable manner
Prompt responses
Great value
Friendly service
Efficient service
Excellent support

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Jane Corke

Verified
Commercial Property

Land Tuttington 46155.001

My brother and I have been very pleased with the help and guidance given to us. We were kept updated and no questions were too much trouble to answer.

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A representative from Hansells responded to this review

Thank you for your feedback. We're so pleased that you and your brother were happy with the help and guidance you received. It's great to hear you felt well informed throughout and that your questions were answered promptly. We appreciate you taking the time to leave a review.

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anonymous

Verified
Wills, Trusts & Probate

Estate Management

Smooth process, and a pleasure to deal with Thank you Matt

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Anthony James Frost

Verified

Solicitors

Everything went pretty well. The sale was quite quick.

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Keith William Williams

Verified
Housing & Property

December 19th deadline.

My Wife and I recently instructed Hansells in respect of a rental house purchase. Gemma Murrell appointed our dedicated solicitor. The vendor and ourselves both wanting completion before the Christmas. Breckland Council did not help with their ridiculous length of time returning relevant search enquiries. Time was ticking away, we were in Tenerife so everything was done electronically. How everything went so smoothly and efficiently still amazes me. We returned to the UK On 18th December, the 19th being last day before the Handsells Christmas break. By 3pm on the 19th, contracts were exchanged and completion permission was given by us. A big sigh of relief, the vendors sent an invitation to celebrate with a glass of Champagne 🥂 🙂 A big thank you to Emma Duffield as well.

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Anonymous

Verified
Wills, Trusts & Probate

Clients for over 40 years

We've used Hansells over 40 years for conveyancing, Wills & Power of Attorney. In our experience they have always been friendly, professional and helpful.

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Other Reviews

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elizabeth husar

Housing & Property

elizabeth

Sue Lloyd at Hansells was very efficient at guiding me through the purchase of my property, very down to earth and approachable. I felt I could ask about anything I did not understand without feeling silly.

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A representative from Hansells responded to this review

Thank you for your kind review. We're pleased to hear that Sue made your property purchase a smooth experience and that you felt comfortable asking questions throughout the process. Buying a home can be a significant step, and Sue takes pride in providing clear, practical advice in an approachable way. Your feedback means a lot, and we'll be sure to pass your comments on to her. Thank you for choosing Hansells, and we wish you all the best in your new home.

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angela

Housing & Property

angela

This is the second time that I have used Hansells for conveyancing. Excellent service both times. Efficient and professional. Easy to contact for advice. Definitely recommend.

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cathy

Commercial Property

cathy

Adrian and Timothy are very good professional in business property. Goo

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A representative from Hansells responded to this review

Thank you for taking the time to share your experience with us. We will pass over your feedback to Adrian and Timothy.

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Reviews

4.8 /5 921 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Hansells

The firm is praised for its expertise in wills, probate, powers of attorney, property transactions, conveyancing, notary work and employment matters, with some experience in personal injury and sensitive estate issues. Clients value the team’s clear, practical advice, strong legal knowledge and ability to manage complex cases efficiently. Soft skills highlighted include being approachable, friendly, patient, empathetic and reassuring, with excellent communication, responsiveness and a calm, professional manner that makes processes straightforward and easy to understand.

Readily available
Professional service
Clear advice
Easy to understand
Approachable manner
Prompt responses
Great value
Friendly service
Efficient service
Excellent support

ReviewSolicitors Review List

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Mrs Pauline Notley

Verified
Wills, Trusts & Probate

Much appreciated

Mr Kivyta was always readily available when I needed to query anything- very much appreciated

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A representative from Hansells responded to this review

Thank you for your feedback. We're delighted to hear that Dav was always available to answer your questions and provide support when needed. Your kind comments are greatly appreciated.

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Judith Hodgson

Verified
Wills, Trusts & Probate

LPA & Will - Very Good Service

Clare provided a smooth and professional service from start to finish. Her refreshing approach made the whole process straightforward and easy to understand. I felt fully supported throughout and received excellent advice and guidance. The service was great value for money, and I wouldn't hesitate to use Clare again in the future. Highly recommended.

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A representative from Hansells responded to this review

Thank you for your kind feedback. We're delighted to hear that Clare's professional and refreshing approach made the process straightforward and easy to follow. It's wonderful to know you felt supported throughout and received great value for money. We appreciate your recommendation and look forward to assisting you again in the future.

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anonymous

Verified
Wills, Trusts & Probate

Renewal of Will - Excellent Service

It was extremely helpful that Dav could see me at my home as I had fractured my pelvis earlier in the summer. So for me, the service provided was excellent. Also, he was very pleasant and helpful. Top Man

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A representative from Hansells responded to this review

Thank you for your feedback. We're delighted to hear that Dav was able to provide a convenient home visit and that you found his service helpful, professional and supportive. Your kind comments are greatly appreciated.

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Derrick Craske

Verified
Family Law

Lasting Powers of Attorney

A first class service from Bev, approachable , friendly with sensible advice given

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A representative from Hansells responded to this review

Thank you for your feedback. We're delighted to hear that Bev provided a first-class service, combining a friendly and approachable manner with clear, sensible advice. We appreciate your recommendation.

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Judith Ann

Verified
Wills, Trusts & Probate

Change of WEill

Straightforward, professional advice give in a clear and timely manner

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A representative from Hansells responded to this review

Thank you for your feedback. We're pleased to hear you received straightforward, professional advice delivered clearly and promptly. We appreciate you taking the time to share your experience.

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Other Reviews

Profile image of Olivia Reading

Olivia Reading

Olivia

Unfortunately, our experience with Hansells during our house purchase was extremely disappointing. Although they were acting for the sellers rather than us directly, their lack of communication caused significant delays throughout the transaction. Our purchase ended up taking almost six months to complete, and much of that time was spent waiting for responses and information that should have been provided much sooner. Communication with our solicitor appeared poor, and we were ultimately forced to exchange contracts the day before completion because matters had not been dealt with in a timely manner. Moving house is stressful enough without unnecessary delays and uncertainty. Based on our experience, I would not recommend Hansells.

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kate marden

kate

Unfortunately, I was not particularly impressed with the service we received during the purchase of our chalet. The purchase took considerably longer than the completion date we had hoped for, which was very frustrating. Emma Bumphr​​ey was initially dealing with our purchase, but I found it extremely difficult to get through to her. I could never speak to Emma directly as I was unable to get past the receptionist. I often found myself having to chase for updates, and at times I felt like I was being a nuisance for doing so. I feel the communication could be improved. When Emma went on annual leave, Sue Lloyd took over the matter and things did seem to progress more quickly. However, overall I felt that the process required far too many phone calls and too much chasing from me to get things moving. We did eventually complete the purchase and are very happy to have our chalet, but unfortunately the experience with the solicitors was much more stressful than it needed to be.

A representative from Hansells responded to this review

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding communication and delays during your purchase. We understand how frustrating this must have been and sincerely apologise that the service you received fell short of the standards we aim to provide. Your comments have been noted and will be shared with the relevant team.

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Chris Cork

Chris

A very good experience

A representative from Hansells responded to this review

Thanks for your feedback Chris, glad you had a good experience

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Sezgin Bayrak

Notary

Sezgin

Excellent notary service – professional, efficient and genuinely helpful.

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michael blackburn

Housing & Property

michael

Excellent service attention to detail very good. Would recommend Hansells to all thanks. .

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A representative from Hansells responded to this review

Thank you for your kind feedback. We're delighted to hear you received excellent service from Gemma. We really appreciate your recommendation and will be sure to pass on your comments.

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