Franklins Solicitors LLP

Purchased a new house on the Chamberlains Heath development through Bellway, they suggested we used Franklins, they were very poor, from sending out contracts to our old house that we had moved out of to messing up how much stamp duty we should pay and trying to charge for a gifted deposit when the money came from a joint account , eventually moving into our new house to get a fine from HMRC because they didn't pay the stamp duty on time. Yes they will have to pay the fine but its still a ball ache having to explain to HMRC it was our agent who messed up.

I used Franklins for probate . I was surprised by the excellent service and speed of success in obtaining the probate, an excellent job done by Franklins . I went on to use their Conveyancing team to deal with the sale of my inherited house . My solicitor dealing with this process was Sobhia Ayub who was a treasure to work with . She kept me up to date with all the process from start to finish . It was a very speedy process from the start to the completion. If there were any obstacles to jump through Sobhia swiftly dealt with the situation. I would always recommend Sobhia to anyone who wishes to use a solicitor for their house conveyancing. Just a personal not to say " Big Thankyou Sobhia " you really were the best !

Weeks of no communication and risking the whole sale. The most stressful part of buying a house, by far, was dealing with Franklins.

This is the 3rd time I have used Franklins and I feel I can trust them to get the job done without delays. Communication has always been good and although not the cheapest, you get good service for your money.

Thought Franklins had done an amazing on my property purchase in August 2022. Unfortunately in April 2024 I discovered that the management fee accounts dating back as far as 2017 had not been finalised and all of the adjustments were now my financial responsibility. As my acting solicitor on my purchase it was Franklins responsibility to have found this out and advise me of it pre purchase. As it stands at the moment I am £1300 out of pocket with another 2 years 8 months of adjustments that date prior to my purchase that I will be liable for when the accounts are completed. I have been in contact with Franklins since April and gone through their 8 week complaint process and all I have had back is "they are conacting the sellers solicitor". Appalling!

Katie was professional throughout our meetings answering all my questions and explaining what would be my best options for my will. Katie offered advice too. Katie kept me fully informed as to what stage my will was at and made the whole process simple and quick. I would highly recommend Franklins Solicitors

I was in a position where I needed some advice for a work-related issue and the team at Franklins Solicitors guided me through the process. They are quite a distance from me, so everything was set up via phone call, and the main meeting was through Teams which was ideal for me. Sara created a relaxed atmosphere while remaining professional and her explanation of everything was easy to understand. At the end of the meeting, I had all the information I needed to know how to proceed forward with my work-related query. Libby and Sara are a credit to the company, and I will be sure to contact them again if I need more help in the future.

Very happy with the services provided by Sara and the team.

This is not my first time using Franklins Solicitors, and once again they have been incredibly professional, efficient and quick throughout the whole process. I really couldn’t have asked for a better service. I will definitely use Franklins Solicitors again in the future and would happily recommend them to anyone looking for professional and reliable legal support. A very special thank you to Lauren Smith’s team for all their hard work, professionalism and support throughout my property purchase. I really appreciate everything you have done for me. Best wishes, Alina Clewlow

Very slow response and poor communication between departments