Franklins Solicitors LLP

This is the 3rd time I have used Franklins and I feel I can trust them to get the job done without delays. Communication has always been good and although not the cheapest, you get good service for your money.

I had the worst experience you could imagine with this law firm. It was a family law matter and from having senior partners tell me ‘I just want to get this off my desk’ to being passed around with no less than FIVE different solicitors taking over the case during one year. There was no consistency or continuity and on top of everything I felt they did wrong which is a very long list, they also overcharged and charged multiple times for the same work, as yet (even after admitting the overcharging) they have not reimbursed me. I made a formal complaint about all of this and as per their own company procedures this should have been dealt with or responded to in 30 days, it has been seven months of excuses for not getting back to me. I advise against using this firm, they are expensive unorganised and disrespectful. If I could say more and give a lower rating I would. I am now filing a formal complaint with the legal ombudsman. I had a horrible experience and want to warn others so they don’t have to spend thousands for the same outcome. Lastly, once I fired them and engaged another firm my case proceeded smoothly and I ‘won’ as I ended up with exactly the outcome I had proposed and fought for. I wish I had not chosen Franklins to represent me in the beginning

Helen provided us with expert advice on Wills and Trusts that has allowed us to sort out key issues around the long term future of our vulnerable adult son. We now feel much better prepared for his long term future. Debbie and Frank.

I am so grateful to Alisha and the Franklins team for being so efficient.

Expert, clear and reassuring when it mattered most I recently used Franklins Solicitors LLP for advice and cannot speak highly enough of the service I received from Georgia Harris in the Corporate Services Team. From our first meeting she gave me immediate confidence that I was being well looked after. She has a real ability to take complex legal matters and explain them clearly and simply, making sure I understood my options fully, including any risks and potential consequences. That meant I could make informed decisions at every stage rather than simply being told what to do. Georgia was also consistently prompt in responding to my questions throughout the process — something that made a real difference when dealing with a stressful situation. If you are looking for an solicitor who combines genuine expertise with clear communication and real care for their client, I would not hesitate to recommend Georgia Harris and the team at Franklins Solicitors LLP.

I highly recommend Franklins Solicitors. A special thank you to Claire Lawes for all her support, patience, and dedication during my case. She gave me a lot of attention and worked very hard to resolve everything as smoothly as possible. I am very grateful for all her help and professionalism. Thanks again Claire 😊. Rita F.

Very difficult sale many problems but all dealt with efficiently and with friendly service happy with costs

Georgia Harris from the Milton Keynes branch was very professional, helpful and felt to go the extra mile as far as keeping me up to date and dealing with any extra bits and pieces. I'd never had to do anything legal before and I found the process confusing originally. She really helped me to understand everything and to walk me through my options. She provided a professional, empathetic and all round excellent service. I will definitely be using Franklins again in the future if I have need of a solicitor!

I approached Franklins after being recommended them by my mortgage advisor. I have to say I have heard some horror stories about solicitors and was not looking forward to the process. But, Franklins, in particular Emma Sinclair changed my mind completely. Emma took our case on with the upmost professionalism. She was always available to speak to and easy to get hold of. She kept us up-to date at each stage of the process, explaining things we didn’t understand and advising us along the way. She worked so hard to get us into our new house and we cannot thank her enough. I would recommend Franklins Solicitors to anyone. Thank you so much Emma.