Tollers LLP

Dear Mr Turney We have been advised of the multiple negative reviews that you have posted about Tollers. We take all negative feedback very seriously and investigate matters when criticism is received. In the case of your enquiry a full review has been carried out. Our review has revealed that you made contact with Tollers on 19 May 2026. It is correct that your enquiry related to the sale of 12 properties however it was far from straight forward. All of the properties were leasehold. Most only had a short lease remaining. You were personally not the seller. It was proposed that the sales might be conducted through a number of different transactions to include direct sales or by way of auction or by way a sale of a number of properties to an institutional buyer. It is correct that we asked you for more information on 20 May and that you provided this. You thereafter advised that you were then away with limited access to emails until Thursday 28 May. What you proposed did not constitute a standard residential conveyancing process. There were several potential routes to market which required Tollers to evaluate matters in more detail before providing different quotations. In addition, due to the length of leases that remained in respect of the majority of properties this required Tollers to undertake specific enquires in relation to each property before providing a quote to you. Contrary to what you have said in your review, Tollers Conveyancing team is not 150 strong. Our Corby office where your enquiry was received has 3 conveyancers and not 150. It is correct that one of our conveyancers was on leave however that in itself does not alter Tollers position that the enquiry that you made required significant consideration due to the varying proposals to include potential lease extensions, auctions, portfolio sale versus individual sales. You returned from your holiday on Thursday 28 May. You posted your negative reviews on 3 June which was essentially 4 working days later. We do not agree that Tollers service was disappointing with an unacceptable delay and a lack of customer service. Our Team was working on your quotation which, as explained above was far from straight forward and reasonably our Team was ensuring that it evaluated all that you would require. That takes slightly longer and is not unreasonable behaviour. Your comment that staff covering leave is ‘shocking’ is far from reasonable particularly as you have a misconception of the size of the conveyancing team at Tollers’ Corby office.

Dear Mr Turney We have been advised of the multiple negative reviews that you have posted about Tollers. We take all negative feedback very seriously and investigate matters when criticism is received. In the case of your enquiry a full review has been carried out. Our review has revealed that you made contact with Tollers on 19 May 2026. It is correct that your enquiry related to the sale of 12 properties however it was far from straight forward. All of the properties were leasehold. Most only had a short lease remaining. You were personally not the seller. It was proposed that the sales might be conducted through a number of different transactions to include direct sales or by way of auction or by way a sale of a number of properties to an institutional buyer. It is correct that we asked you for more information on 20 May and that you provided this. You thereafter advised that you were then away with limited access to emails until Thursday 28 May. What you proposed did not constitute a standard residential conveyancing process. There were several potential routes to market which required Tollers to evaluate matters in more detail before providing different quotations. In addition, due to the length of leases that remained in respect of the majority of properties this required Tollers to undertake specific enquires in relation to each property before providing a quote to you. Contrary to what you have said in your review, Tollers Conveyancing team is not 150 strong. Our Corby office where your enquiry was received has 3 conveyancers and not 150. It is correct that one of our conveyancers was on leave however that in itself does not alter Tollers position that the enquiry that you made required significant consideration due to the varying proposals to include potential lease extensions, auctions, portfolio sale versus individual sales. You returned from your holiday on Thursday 28 May. You posted your negative reviews on 3 June which was essentially 4 working days later. We do not agree that Tollers service was disappointing with an unacceptable delay and a lack of customer service. Our Team was working on your quotation which, as explained above was far from straight forward and reasonably our Team was ensuring that it evaluated all that you would require. That takes slightly longer and is not unreasonable behaviour. Your comment that staff covering leave is ‘shocking’ is far from reasonable particularly as you have a misconception of the size of the conveyancing team at Tollers’ Corby office.

Dear Jessica Thank you for taking the time to tell us of your positive experience using the services of Kimberley and her team. We are so pleased they made the process clear and as stress free as possible. We will be sure to pass on your kind words and wish you every happiness in your new home. Team Tollers

Thank you for your comments. We take any negative review seriously and immediately investigate our service provision as a result. In relation to your matter we understand that your initial instructions were in relation to a dispute that was satisfactorily resolved. Thereafter you were referred to our conveyancing team and, from your review, it appears that this is what your negative review relates to. Upon investigation it is apparent that your instruction to our conveyancing team was in connection with a proposed Transfer of Equity. Unfortunately, our team was unable to progress the Transfer of Equity because the other party to it claimed not to have capacity and was not prepared to engage any independent representation. Due to the lack of capacity and representation Tollers was unable to progress the transaction for compliance reasons. To do so would have been a breach of the solicitors code of conduct. While it is appreciated that the lack of progress was frustrating for you, these were matters that were outside of our hands and therefore we do not consider that your criticism is justified on this occasion. In terms of your comment on fees charged, we should add that our conveyancing team wrote off its Work in Progress due to the fact that we could not proceed and the extent of our charges was a nominal £50 which was more than justified in the circumstances.

Dear Tim Thank you for taking the time to leave such lovely feedback for Kimberley and her team, it is so good to know the team helped you so effectively. We will ensure we pass your kind words on. We wish you every happiness in your new home. Team Tollers.