22 Substandard Care reviews
Reviewed for Medical Negligence (9)
Your solicitor
Ami Dollery
Chartered Legal Executive
“Helen Neville has been excellent from the start to end of my recent case. I am very grateful for her taking the time to speak with me, educate and advise me. She has been supportive when I have needed encouragement and remained professional throughout. I went through a bad medical experience and working with Helen on this case has helped me work through my personal issues. I am grateful for your empathy and kindness. I would also like to thank Ying Tang (Paralegal) who has been very patient with me, particularly when I was upset. She too has been professional and respectful throughout. Both, have been friendly and work collaboratively together and make an excellent team. I was kept up to date regularly and they were always very responsive to calls and emails. Thank you Clare ”
- Professional service
- Clear communication
- Prompt responses
35 Substandard Care reviews
Reviewed for Medical Negligence (29)Fatal Medical Negligence Claims and Inquests (5)
1 Substandard Care review
Leads the Substandard Care team
Greg Almond
Partner & Head of Serious Personal Injury
Works with Ian Johnson
- Excellent service
- Great communication
- Professional team
- Speaks
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3 Substandard Care reviews
Your solicitor
Leah Mackay
Solicitor Apprentice
“Rhian has been great over the last couple of years. Always keeping me informed and up to date with how my claim was going. She managed to get my injury claim resolved with satisfying results. I would thoroughly recommend her services. ”
- Professional service
- Friendly staff
- Clear advice
- Speaks
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19 Substandard Care reviews
Reviewed for Medical Negligence (18)
Leads the Substandard Care team
Haidee Vedy
Senior Solicitor

Works with Jyoti Chohan and 1 more
“I would just like to say a big thankyou to haidee,and all that who participated in my case.the work you all done was exceptional can't thank you all enough for being there through the good and bad hard times,it's been a massive battle and finally it's came to an end with the most positive out come that could of happened for me and everybody else from the bottom of my heart me and my family can not thankyou you all for the hard work and dedication you gave to me the time and effort too. I would recommend any body that has a case to be looked into alster kellys would defiantly be highly recommended for you many thanks”
- Professional service
- Friendly staff
- Efficient communication
2 Substandard Care reviews
What Substandard Care clients highlight
- Friendly staff
- Professional service
- Clear communication
- Prompt responses
“Fraser Dawbarns helped me with a clinical negligence claim and the outcome was more than I ever thought possible. Neil John and his team were fantastic. I would highly recommend them .”
- Speaks
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23 Substandard Care reviews
Reviewed for Medical Negligence (16)
Leads the Substandard Care team
Lauren Protheroe
Director

Works with Samuel Barnes and 1 more
“I was very apprehensive about making a claim against the NHS, but the JCP team that dealt with my case made a very upsetting and stressful time much easier to deal with. I appreciated the advice, guidance and support throughout. I felt like I was believed from day 1 and was more than happy to leave the claim in their hands and let it run its course. I was updated throughout my case by email and with telephone calls. I knew fully about the redress scheme and how the costs would be calculated and paid for should I be successful with my claim, which I was. I was aware that the case would take time to I would advise others who believe they have a medical negligence claim, to pursue it, to take the initial steps and ask for advice. I was very grateful that I had a favourable outcome and that was achieved due to sound and objective advice.”
- friendly staff
- informative advice
- professional service
- Speaks
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70 Substandard Care reviews 1 review this year
Reviewed for Medical Negligence (22)Fatal Medical Negligence Claims and Inquests (4)
Leads the Substandard Care team
Danielle Young
Partner & Solicitor



Works with Matthew Olner and 4 more
“Danielle is a credit to her profession her empathy, understanding and support is second to none.. She always gave me her time and I can't thank her enough for that Danielle showed determination and perseverance in getting the outcome that the situation deserved. I would highly recommend Danielle her care and patience at difficult times is commendable. You are in safe hands if you choose her to help you. I'm eternally grateful”
- clear communication
- professional service
- efficient process
- Speaks
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11 Substandard Care reviews
Reviewed for Medical Negligence (10)
Leads the Substandard Care team
Jade Glover
Solicitor - Medical Negligence


“Used this solicitors for a statutory declaration and they were communicative, organised and provided efficient and friendly service”
- Very fast service
- Honest service
- Excellent communication
- Speaks
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7 Substandard Care reviews
Reviewed for Accident and Emergency Claims (4)Medical Negligence (3)
Leads the Substandard Care team
Andrew Last
Solicitor


Works with Gareth Edwards and 2 more
“I approached Moonerams after an accident in a grocery store which resulted in a bad fracture of my femur. Mr Andrew Last was tenacious in his pursuit of a fair settlement for me.”
- Professional
- Friendly staff
- Clear communication
- Speaks
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