Alsters Kelley Solicitors Ltd

01926356000

At Alsters Kelley Solicitors, we provide quality legal advice in a straightforward and practical manner to people in Coventry, Leamington Spa, Nuneaton, Southam and Stratford-upon-Avon. Our team of specialist lawyers, with a wealth of knowledge and experience, focus on a range of services for individuals. This covers everything from criminal litigation, conveyancing, wills, trusts and estate planning, to more sensitive family and clinical negligence matters. Read more...

Also known as - Alsters Kelley Solicitors

Address
Hamilton House
Hamilton Terrace
Leamington Spa
Warwickshire
CV32 4LY
01926356000
www.alsterskelley.com

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Accreditations

Other locations

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Available lawyers at Alsters Kelley Solicitors Ltd

Jonathan Miller

Karen Brennan

Shelley De Worringham

Amanda Chaletzos

Simone Bartha

Elleanor Smith

Wills & Probate Executive

Haidee Vedy

Helen Checketts

Neil Raiseborough

Rachael Flanagan

Medical Negligence Department Head

Alex Butler

Catherine Wahlberg

Lisa Blizzard

Mandeep Dosanjh

Natasha Golding

How Alsters Kelley Solicitors Ltd Compares

Value for money

This firm - 97%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Alsters Kelley Solicitors Ltd on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Alsters Kelley Solicitors Ltd. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 58%

About Right 41%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 97%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Alsters Kelley Solicitors Ltd and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Alsters Kelley Solicitors Ltd compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%

No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Alsters Kelley Solicitors Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

287
Very Good

5
Average

0
Poor

1
Awful

7

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Family Law

Verified review

Matter Type:

Family law

Happy customer

April 11, 2024

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Highly recommended and genuine

Spoke to Jonathan in regards to legal issue, he was so honest and genuine with his advice and knowledge. His advice came from human to another not a solicitor trying to gain future work, which was so refreshing.
I wouldn't hesitate to use them again, infact due to this honest approach ive spoken to themin to go forward with separate matter

Solicitor named in this review:
Jonathan Miller

Jonathan Miller

A representative from Alsters Kelley Solicitors Ltd responded to this review on 11 April, 2024:

Thank you for expressing your positive experience with Alsters Kelley - we take pride in our commitment to honesty and transparency, and we are delighted that you have acknowledged this in your work undertaken by Jonathan on your behalf. Your feedback is greatly appreciated, and we look forward to supporting you with on the new matter.

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Family Law

Verified review

Matter Type:

Family law

Reviewer

March 14, 2024

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Review

Outcome was not as desired. I felt the advice provided was not beneficial to the outcome and the contact was patronising and difficult to deal with.

Solicitor named in this review:
Jonathan Miller

Jonathan Miller

A representative from Alsters Kelley Solicitors Ltd responded to this review on 19 March, 2024:

Thank you for taking the time to share your thoughts. We're sorry to hear that our services didn't meet your expectations. We take feedback seriously and your comments have been noted. If you wish to discuss this further, please email us on julie.mcgarrigle@alsterskelley.com.

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Wills, Trusts & Probate

Verified review

Matter Type:

Disputed Probate

Lauren

March 10, 2024

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Brilliant service for will writing and advice

Ellie at Alsters Kelley has been absolutely brilliant in helping us to set up our wills, and has provided clear and impartial advice throughout. It has made the process so much easier and straight forward to navigate. A really excellent solicitor and would highly recommend. Communication throughout has been prompt, clear and efficient.

Solicitor named in this review:
Elleanor Smith

Elleanor Smith

A representative from Alsters Kelley Solicitors Ltd responded to this review on 14 March, 2024:

Thank you for your 5 stars Lauren. We are really pleased Ellie was able to support you and that you are happy with the service we provided. We wish you all the very best.

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Clinical Negligence

Verified review

Matter Type:

Defective Medical Device Claims

Marlene Hall

February 19, 2024

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Solicitors Review

We have dealt with Alsters Kelley a couple of times. The most recent solicitor who dealt with our case was Rachael Flanagan, who was very professional, explained everything so we understood what was going on and kept us well informed.
Rachael is definitely a credit to the company

Solicitor named in this review:
Rachael Flanagan

Rachael Flanagan

A representative from Alsters Kelley Solicitors Ltd responded to this review on 20 February, 2024:

Thank you very much for taking the time to share your experience with Alsters Kelley. We greatly appreciate your kind words and are thrilled to hear that Rachael's professionalism, clear communication, and dedication in keeping you informed throughout the process made such a positive impression on you (thank you again)

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Family Law

Verified review

Matter Type:

Family law

Clive Handley

February 15, 2024

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Karen Brennan

The consultation with Karen was truly uplifting. I left feeling reassured in more ways than just sound legal advice and guidance from someone I quickly came to trust. So, a massive shout-out for Karen, for her personable approach, depth of emphatic understanding and emotional intelligence, together with her willingness to help. Karen - the human face of the legal profession - deserves all the plaudits for her remarkable skills, both human and legal.

Solicitor named in this review:
Karen Brennan

Karen Brennan

A representative from Alsters Kelley Solicitors Ltd responded to this review on 16 February, 2024:

What an amazing review Clive. We are absolutely thrilled to hear that your consultation with Karen left such a positive impact on you. It's great to see that our priority to not only provide sound legal advice but also to ensure that our clients feel supported and reassured throughout their journey with us, has been recognised. Thank you again.

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Family Law

Matter Type:

Family law

Robin

February 02, 2024

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Robust yet sensitive

Shelley De Worringham succesfully defended a prosecution against myself in the Family Court. She used her experience and discernment to assess a complex case quickly, offer an informed and reassuring counsel and execute a robust and comprehensive rebuttal of the allegations.

Shelley acted in a decisive and timely fashion throughout. She also appointed and briefed an experienced Barrister to represent me in the Court. Her personal manner and communication skills are exemplary.

Solicitor named in this review:
Shelley De Worringham

Shelley De Worringham

A representative from Alsters Kelley Solicitors Ltd responded to this review on 02 February, 2024:

Hi Robin, we're glad to hear Shelley was able to help. Best of luck for the future.

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Family Law

Matter Type:

Family law

February 01, 2024

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Shelley is excellent

Far more professional and responsive than my previous ineffective lawyer. Very satisfied with Shelley’s compassionate, friendly and knowledgeable approach; she has a wonderful knack of knowing exactly what to say to ensure you are totally at ease, no matter how difficult the discussion, and so is always a pleasure to deal with. Clearly a supremely experienced lawyer with passion, I have absolutely no hesitation in recommending her services and she has restored my faith in legal representation.

Solicitor named in this review:
Shelley De Worringham

Shelley De Worringham

A representative from Alsters Kelley Solicitors Ltd responded to this review on 02 February, 2024:

Hi, thanks for your kind words about Shelley. We're glad we could help.

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Family Law

Matter Type:

Children

Shinead

December 04, 2023

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Karen Brennan

Karen was very supportive and professional throughout.

Solicitor named in this review:
Karen Brennan

Karen Brennan

A representative from Alsters Kelley Solicitors Ltd responded to this review on 05 December, 2023:

Thank you for the 5 star review Shinead. We will pass on your kind words to Karen.

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Housing & Property

Matter Type:

Residential Conveyancing

Paul

October 12, 2023

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Excellent experience!

We instructed Alster Kelley to deal with our recent purchase. Helen Checketts was our solicitor and was excellent and responsive in her communication throughout. Buying a house can be stressful but she made it a pleasant experience! I would highly recommend both Helen and Alsters Kelley.

Solicitor named in this review:
Helen Checketts

Helen Checketts

A representative from Alsters Kelley Solicitors Ltd responded to this review on 13 October, 2023:

Thanks for sharing your experience with us. We are glad Helen and the team were able to provide an excellent service.

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Housing & Property

Matter Type:

Residential Conveyancing

Veronique

September 17, 2023

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Avoid Alsters Kelley’s conveyancing department

I had a bad experience with Alsters Kelley. They made two serious mistakes in a straightforward conveyancing process neither of which were picked up by them and each causing substantial delays. They were slow, inefficient, difficult to reach and gave the impression they did not care. I spent a lot of time dealing with this. It was a stressful and unpleasant experience.
I received a small refund to compensate for the errors, which I felt was insufficient and was slightly increased when I mentioned I would leave a review.
I feel that a review is the only way of holding this firm accountable for its awful values and poor service.

A representative from Alsters Kelley Solicitors Ltd responded to this review on 19 September, 2023:

Hi Veronique, thank you for taking the time to share your thoughts. We take feedback very seriously and are sorry to hear that we didn't meet your expectations. We can assure you that we do care and your comments have been noted, and changes will be made where necessary and appropriate.

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Reviews collected from

Wills, Trusts & Probate

Matter Type:

Wills

Raj

February 01, 2024

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Raj

Great experience with Alsters Kelley. We had a response from needing some work doing within the morning and managed to squeeze an appointment to see Ellie on the same day. Very grateful for the work Ellie had done for us and the turnaround time was excellent and posted documents back home within 2 days. A follow up appointment for signatures was booked in with ease and would happily use their services again. Finally both receptionists we dealt with were fantastic and went above and beyond in the 5 minutes we had with them! Thank you to all the staff!

Solicitor named in this review:
Elleanor Smith

Elleanor Smith

A representative from Alsters Kelley Solicitors Ltd responded to this review on 02 February, 2024:

Hi Raj, glad to hear that you had a good experience working with our team. Best of luck for the future.

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Family Law

Matter Type:

Children

Daniel

October 05, 2023

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Daniel

I was allocated Alsters Kelly solicitors Lisa & Malika, a lot of work was done for me whilst going through family court, and done to a high professional standard with honest and straightforward advice. Will most likely return if needed in the future.

Solicitor named in this review:
Malika Bonafous

Malika Bonafous

A representative from Alsters Kelley Solicitors Ltd responded to this review on 06 October, 2023:

We are glad to hear that Lisa, Malika and the team were able to support your during this time. We strive to provide professional service. If you ever require assistance from us in the future, don't hesitate to reach out.

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Family Law

Matter Type:

Legal aid

Dawn

October 03, 2023

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Dawn

I have very much appreciated the advice and legal support I have received from Karen Brennan. Her calm and friendly nature, detailed knowledge of the law, and ability to explain my options clearly, put me at ease and allowed me to make sense of my situation. Thank you.

Solicitor named in this review:
Karen Brennan

Karen Brennan

A representative from Alsters Kelley Solicitors Ltd responded to this review on 04 October, 2023:

Thank you for the 5 stars, Dawn. We are glad that Karen and the team were able to provide you with the legal advice and support you needed. If you require anything further, please don't hesitate to get in touch.

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Family Law

Matter Type:

Divorce

Roy

September 18, 2023

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Roy

My experience with Alsters Kelley has been absolutely amazing from a professional level right through to support which has helped my situation hugely. The staff members who I personally have dealt with Shelley DeWorringham and Simone Bartha have been so supportive and I can not thank them enough.

Solicitors named in this review:
Simone Bartha Shelley De Worringham

Simone Bartha

Shelley De Worringham

A representative from Alsters Kelley Solicitors Ltd responded to this review on 19 September, 2023:

Thank you so much for taking the time to share your positive experience with us! It's wonderful to know that both the level of service and the support you received have made a significant impact on your situation. We take great pride in our team's dedication to providing exceptional service to our clients and we will be sure to pass on your kind words to Shelley and Simone. Thank you again.

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Family Law

Matter Type:

Divorce

Nelson

July 13, 2023

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Nelson

Excellent from start to finish.
I instructed this firm to handle my divorce. Despite things being initially acrimonious with my wife, Shelley De’Worringham, quickly got a grip of the pertinent issues and guided me through the process quickly and efficiently, keeping me informed every step of the way. Although firm in her approach, Shelley was able to neutralise the high emotions in my case and negotiate with the other side - achieving a result that we were both happy with. Whilst divorce is never easy, Shelley and her team worked incredibly hard to make the process easier and alleviate my stress. I shall be eternally grateful to this firm, particularly Shelley and her team for helping me.

Solicitor named in this review:
Shelley De Worringham

Shelley De Worringham

A representative from Alsters Kelley Solicitors Ltd responded to this review on 18 July, 2023:

Thank you for sharing your experience us and specifically highlighting Shelley De'Worringham's support during your divorce proceedings. We understand that divorce can be a challenging and emotional process, but we are glad to hear that Shelley guided you efficiently, and provided consistent communication throughout the journey. We appreciate your kind words for Shelley and our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

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