Request a callback

Book an appointment

How Alsters Kelley Solicitors Ltd Compares

Value for money

This firm - 97%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Alsters Kelley Solicitors Ltd on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Alsters Kelley Solicitors Ltd. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 40%
About Right 60%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Would recommend to
friends and family

This firm - 98%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Alsters Kelley Solicitors Ltd and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Alsters Kelley Solicitors Ltd performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%
No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Satisfied with
outcome of matter

This firm - 98%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Alsters Kelley Solicitors Ltd and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Alsters Kelley Solicitors Ltd compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%
No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Rankings by area of expertise

The rankings below show the areas of expertise that Alsters Kelley Solicitors Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    368
  • Very Good

    6
  • Average

    0
  • Poor

    1
  • Awful

    7

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Steve Curtis

Verified review

This review has been left by a verified client who used Alsters Kelley Solicitors Ltd.

Steve Curtis

December 01, 2024

Report to admin

Collected on:

Perfect honest advice

I believed i was in need of a solicitor to witness the signing of a mortgage deed document. After speaking to Sarah Carter and sending her copies of the document in question she was able to advise that I did not indeed need a solicitor to sign and that an ordinary citizen was enough to sign. Her honesty and prompt service saved me a lot of time and worry as i was on a tightly scheduled Uk visit at time. I had contacted other solicitors none of whom were willing to help.Sarah was the only one who spent the time to listen to my situation and give me clear and accurate advice, despite there being no business in it for her at the end of the day. Her professionalism and honesty was fantastic. Thank you Sarah. Should I need advice in the future i will know who to contact.

Was this review helpful?

Carole

Verified review

This review has been left by a verified client who used Alsters Kelley Solicitors Ltd.

Matter Type:

Wills

Carole

November 01, 2024

Report to admin

Collected on:

-

-

Was this review helpful?

Elizabeth

Matter Type:

Residential Conveyancing

Elizabeth

June 06, 2024

Report to admin

Collected on:

Efficient and an excellent communicator

I cannot praise Matthew Williets highly enough for the service he provided in the sale of my leasehold property. He was professional, knowledgeable, committed, efficient, and patient throughout the process. He always responded promptly and fully to the buyers' solicitor's enquiries, followed-up on outstanding matters and was proactive in identifying solutions/next steps, and kept me appraised of progress and clearly articulated possible implications to help manage my expectations of timescales for exchange/completion.

Was this review helpful?

David

Matter Type:

Residential Conveyancing

David

January 10, 2024

Report to admin

Collected on:

Conveyancing - first rate

Alsters Kelley provided a first rate service managing the sale of my leasehold flat in London. Clear and timely communications, dealt with several complications well. Recommended.

Was this review helpful?

Lewis

Lewis

July 08, 2022

Report to admin

Collected on:

Awful

After instructing Andrew Bonnell (supposedly a senior solicitor) to deal with the sale of a property we soon realised what a huge mistake this was. We had to constantly chase to get an update, had no response from emails and call for weeks/months at a time this led to the first sale falling through as the buyers were fed up of waiting. In total it took over 18 months to complete the sale. Take my advice and use a different firm.

Was this review helpful?

daniel

daniel

April 29, 2022

Report to admin

Collected on:

poor

they were responsive initially and seemed to start working properly and professionally at my case. however, after some interactions, they stopped responding after a half-finished job and after missing numerous deadlines they had set for themselves. I eventually had to submit a court claim to reclaim my money. After this, they swiftly returned my money (earning them some minimal credit at least).

Was this review helpful?

E

Matter Type:

Residential Conveyancing

E

April 01, 2022

Report to admin

Collected on:

Poor experience

Poor communication and several mistakes during the transactions in the conveyancing process . At one point I was sent another client’s papers

Was this review helpful?

P

Matter Type:

Residential Conveyancing

P

November 15, 2021

Report to admin

Collected on:

Conveyancing

We have been very impressed with your service and it is a pleasure to recommend you.

Was this review helpful?

R

Matter Type:

Residential Conveyancing

R

October 16, 2021

Report to admin

Collected on:

Property

What a star you have been, putting up with us and making a difficult few months very entertaining. At the same time we have been very grateful for all your professional advice. You are a good one.

Was this review helpful?

J

Matter Type:

Residential Conveyancing

J

October 15, 2021

Report to admin

Collected on:

J Duffey

Both Christine and Andrew have the right approach for a complex and important process like conveyancing. They were both assured and unflappable. They evidently have a good procedural process in place and a lot of experience.

Was this review helpful?

Reviews collected from

Steve

Steve

November 28, 2024

Report to admin

Collected on:

Steve

I was in a tricky situation with getting some house purchase documents signed and witnessed. Sarah booked me an appointment in their Coventry office following an initial call with her which was friendly and helpful. During our appointment, Sarah was welcoming, extremely friendly, personable, and professional. She went above and beyond what I'd expected and I felt I was in very good hands. As a first-time buyer, it's been quite a daunting process, but Sarah made this small but important part simple and pain free. I also had a lovely conversation with the office's front-of-house/receptionist. Overall, a brilliant experience!

Was this review helpful?

Carole

Matter Type:

Purchase and Sale

Carole

October 16, 2024

Report to admin

Collected on:

Carole

We have just sold and bought a house through this firm. Ms Sarah Carter made us feel like we were her only client, Sarah really goes the extra mile. The process could have been more stressful , Sarah gave us confidence at every point. If we need a conveyancing solicitor we hope it would be Sarah.

Was this review helpful?

Corrie

Matter Type:

Residential Conveyancing

Corrie

July 11, 2024

Report to admin

Collected on:

Corrie

I used the Stratford Upon Avon office for my recent house selling and buying and they were excellent. Special mentions to Christine Jeffs and Matthew Williets who were very good at keeping in touch with any developments and solved quickly and efficiently any difficulties that arose. It helped considerably that the office was very close by so I could pop in with paperwork etc when needed but the whole online experience was much easier and better than I had feared. They made what is a stressful enough experience anyway a much calmer and less anxious one. Would highly recommend them.

Was this review helpful?

Elizabeth

Matter Type:

Purchase and Sale

Elizabeth

June 06, 2024

Report to admin

Collected on:

Elizabeth

I cannot praise Matthew Williets highly enough for the service he provided in the sale of my leasehold property. He was professional, knowledgeable, committed, efficient, and patient throughout the process. He always responded promptly and fully to the buyers' solicitor's enquiries, followed-up on outstanding matters and was proactive in identifying solutions/next steps, and kept me appraised of progress and clearly articulated possible implications to help manage my expectations of timescales for exchange/completion. His communication was excellent. I would not hesitate to use Alsters Kelley again in the future - and will be asking for Matthew!

Was this review helpful?

mike

Matter Type:

Purchase and Sale

mike

February 08, 2024

Report to admin

Collected on:

mike

Sarah Campbell and Christine Jeffs (Stratford upon Avon office) have provided excellent service and support to me in selling my best friend's property and for whom I am the sole executor. Sarah understood and addressed the various challenges with confidence and sensitivity - and I am delighted to recommend her and colleagues to others. Thank you Sarah!

Was this review helpful?

Alsters Kelley Solicitors Ltd are accredited by

accreditation
accreditation
accreditation
accreditation
accreditation
accreditation
accreditation

About this branch

Description

We take our time to grow and develop valuable client relationships, so we can deliver quality advice, tailored support and effective representation that gives you the best results. In addition, we encourage a positive workplace culture for our staff through training and personal development. This promotes teamwork, raises morale, fosters engagement, recognises and rewards excellence and increases performance, productivity and efficiency.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Actions against the police
    • Actions against the police
    • Assault using a Taser gun
    • Excessive force or assault
    • Malicious prosecution
    • Wrongful arrest or false imprisonment
  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Anaesthetic Awareness Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Blood Transfusion Claims
    • Bowel Cancer Misdiagnosis Claims
    • Breast Cancer Misdiagnosis Claims
    • Breast Surgery Compensation Claims
    • C. Difficile Claims
    • Cancer Misdiagnosis Claims
    • Cauda Equina Syndrome Claims
    • Cerebral Palsy Claims
    • Cervical Cancer Misdiagnosis Claims
    • Clinical Negligence
    • Cochlear Implant Claims
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Defective Medical Device Claims
    • Dental Negligence
    • Dental Negligence Claims
    • Dermal Filler Compensation Claims
    • Diabetes Claims
    • Erb’s Palsy Compensation Claims
    • Eye Surgery Claims
    • Failed Sterilisation Claims
    • Fatal Medical Negligence Claims and Inquests
    • Faulty Defibrillator Claims
    • Fertility Negligence Claims
    • GP Negligence Claims
    • Group B Streptococcus Claims
    • Hospital Negligence Claims
    • Knee Replacement Claims
    • Laser Eye Surgery Claims
    • Laser Treatment Claims
    • Lung Cancer Misdiagnosis Claims
    • MRSA Claims
    • Medical Misdiagnosis Claims
    • Medical Negligence
    • Meningitis Misdiagnosis Claims
    • Metal-On-Metal Hip Replacement Claims
    • Misdiagnosed Miscarriage Claims
    • Nerve Damage Claims
    • Nerve Injury Claims
    • Ophthalmic Negligence Claims
    • Oral Cancer Claims
    • Orthopaedic Negligence Claims
    • Ovarian Cancer Misdiagnosis Claims
    • Pancreatic Cancer Misdiagnosis Claims
    • Periodontal Disease Claims
    • Pregnancy and Gynaecology Injury Claims
    • Pressure Sore Claims
    • Prostate Cancer Misdiagnosis Claims
    • Restorative Dentistry Claims
    • Sepsis Negligence Claims
    • Skin Cancer Misdiagnosis Claims
    • Sorin Stockert 3T Heater-Cooler Claims
    • Spinal Surgery Claims
    • Stillbirth Compensation Claims
    • Stroke Misdiagnosis Claims
    • Surgery Compensation Claims
    • Surgical and Transvaginal Mesh Claims
    • Testicular Cancer Misdiagnosis Claims
  • Consumer
    • Consumer Disputes
    • Dispute resolution - civil mediation
    • Libel and Defamation
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
  • Crime/ Criminal Defence
    • Assault
    • Business Crime
    • Criminal Damage
    • Criminal defence - All
    • Domestic violence
    • Drugs offences
    • Fraud
    • Harassment
    • Juvenile
    • Legal aid
    • Murder and Manslaughter
    • Prison law
    • Professional Conduct
    • Regulatory Defence
    • Sexual allegations including Rape and Sexual Assaults
    • Theft
  • Driving offences
    • Appeal driving conviction
    • Careless driving
    • Convicted in absence
    • Dangerous driving
    • Dangerous vehicle conditions
    • Death By Careless Driving
    • Death by dangerous driving
    • Discretionary disqualification
    • Disqualification removal
    • Drink driving
    • Driving Whilst Unfit
    • Driving Without Due Care
    • Driving whilst disqualified
    • Driving without a licence
    • Driving without insurance
    • Drug driving
    • Drunk in charge
    • Failing to notify DVLA
    • Failure to furnish identification
    • Failure to provide a blood sample
    • Failure to provide a specimen
    • Mobile phone offences
    • Notice of intended prosecution
    • Recognition of disqualification
    • Restoration of licence
    • Road rage incidents
    • Serious injury by dangerous driving
    • Signs and signal offences
    • Speeding offences
    • Stopping and reporting
    • Taxi offences
    • Taxi offences - illegally plying for hire
    • Taxi offences - licensing investigations
    • Taxi offences - points and disqualification
    • Totting Up Driving Ban
  • Employment
    • Settlement Agreements
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Annulment
    • Asset protection and tax mitigation
    • Change of name
    • Child Abduction
    • Child Access
    • Child Arrangements Following Divorce
    • Child Custody
    • Child Law
    • Child Maintenance
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Divorce After A Brain Or Other Serious Injury
    • Divorce Mediation
    • Domestic Abuse
    • Domestic Violence
    • Elderly care
    • Elderly care home fees
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • High Net Worth Divorce
    • Inheritance Act claims
    • Injunctions
    • Lasting power of attorney
    • Legal aid
    • Marriage and civil partnerships
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • Neighbour Disputes
    • New home purchases and sales
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Money & Tax
    • Inheritance Tax
    • Trusts
  • Personal Injury
    • Accident At Work
    • Accidents In Public Places
    • Against The Council
    • Amputation
    • Asbestos Compensation
    • Asbestos Lung Cancer
    • Asbestosis
    • Back Injury At Work
    • Benefits Available To Asbestos Victims
    • Broken Bone Or Fracture
    • Burns, Scars and Lacerations At Work
    • Bus and Coach Accident
    • Car Accident
    • Car Passenger
    • Carpal Tunnel Syndrome
    • Children's Accident
    • Children's Serious Injury
    • Chronic Pain
    • Cycling Accident
    • Dog Bite
    • Fall From Height
    • Fatal Accident
    • Fatal Asbestos
    • Gym Injury Compensation
    • Head and Brain Injury
    • Horse Riding Injury
    • Industrial Disease Compensation
    • Motor Insurance Policy
    • Motorbike Accident
    • No Win No Fee
    • Noise-Induced Hearing Loss
    • Pedestrian Accident
    • Personal Injury Law
    • Repetitive Strain Injury
    • Road Traffic Accident
    • Serious Injury
    • Skiing Injury
    • Slips, Trips and Falls
    • Spinal Injury Compensation
    • Sports Injury
    • Supermarket Accident
    • Tinnitus
    • Vibration White Finger
    • Welfare Issues After Serious Injury
    • Whiplash
    • Workplace Slip and Trip
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Company & Commercial
    • Commercial Litigation Matters
    • Contractual Disputes
Book an appointment