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This work covers defective digital content and related services sold to consumers in England, including software, apps, films, music and e-books, and the warranties that come with them under the Consumer Rights Act 2015. A solicitor practising in this area reviews terms, assesses breaches, and helps clients obtain a remedy when digital content is not as described, is of satisfactory quality, or fails to perform as intended. They draft and send notices, negotiate with providers, and, if needed, pursue a claim in the county court or small claims process to secure a refund, replacement or price reduction.
The key issue is the remedy for a breach by supplying faulty or non-conforming digital content and the deadline for taking action. A solicitor ensures the right remedies are pursued within statutory timeframes, handles communications with the seller or platform, and frames the claim to protect the client's position should enforcement or escalation be required.
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Tagged solicitor David Denovan-Smith
David did his best for us under difficult circumstances. The cost was high but unfortunately we had to try to retrieve some of our losses and lost the case.
Review left by Brian Waldron
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95%+
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95%+
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