Hay & Kilner LLP logo

Hay & Kilner LLP

4.9 | 39 Reviews 39 Reviews | Housing & Property
327 Total Company Reviews info icon Housing & Property | info icon 327 Total Company Reviews Housing & Property | info icon 327 Total Company Reviews

The Lumen, St. James’ Boulevard, Newcastle Helix, Newcastle upon Tyne, Tyne and Wear, NE4 5BZ

Accepting new clients

The Lumen, St. James’ Boulevard, Newcastle Helix, Newcastle upon Tyne, Tyne and Wear, NE4 5BZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 643191

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Hay & Kilner LLP |

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Hay & Kilner LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Hay & Kilner LLP are accredited by

Children Law accreditation awarded to Hay & Kilner LLP
Criminal Litigation accreditation awarded to Hay & Kilner LLP
Clinical Negligence accreditation awarded to Hay & Kilner LLP

Description

We pride ourselves on being approachable, down-to-earth and open-minded, with our team of experienced advisors providing a comprehensive service across an extensive range of practice areas. For your business, you and yours.

Rankings by area of expertise

The rankings below show the areas of expertise that Hay & Kilner LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Hay & Kilner LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
94%
Success
Rate
12% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Hay & Kilner LLP are accredited by

Children Law accreditation awarded to Hay & Kilner LLP
Criminal Litigation accreditation awarded to Hay & Kilner LLP
Clinical Negligence accreditation awarded to Hay & Kilner LLP

Description

We pride ourselves on being approachable, down-to-earth and open-minded, with our team of experienced advisors providing a comprehensive service across an extensive range of practice areas. For your business, you and yours.

Rankings by area of expertise

The rankings below show the areas of expertise that Hay & Kilner LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Hay & Kilner LLP

Meet the team of Hay & Kilner LLP

Contact & Locations - Hay & Kilner LLP

Opening hours

Monday 08:30–18:00
Tuesday 08:30–18:00
Wednesday 08:30–18:00
Thursday 08:30–18:00 (Open)
Friday 08:30–17:30
Saturday (Closed)
Sunday (Closed)

The Lumen, St. James’ Boulevard, Newcastle Helix, Newcastle upon Tyne, Tyne and Wear, NE4 5BZ

Reviews

4.9 /5 39 Reviews
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Rating

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Clients say

What clients say about Hay & Kilner LLP

Clients praise the firm for strengths in family law, wills/POA, property transactions and redundancy/settlement advice, noting clear, practical and strategic legal expertise. Reviewers emphasise professionalism, efficiency and strong communication—timely responses, thorough preparation and attention to detail. Valued soft skills include friendliness, approachability, patience, compassion and the ability to explain complex matters in plain language, which puts clients at ease and builds confidence during stressful cases. Several clients highlight responsiveness, supportive guidance and an attentive, caring approach that goes above and beyond.

friendly staff
professional service
clear explanations
efficient process
excellent communication
compassionate approach
knowledgeable team
timely responses
helpful guidance
highly recommended

ReviewSolicitors Review List

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Mr and Mrs Brown

Verified

Highly recommended for conveyancing

Our experience of Sophie Miller carrying out a property transaction for us has been excellent. Sophie manages to combine efficiency, professionalism and speed with a friendly manner. We fully recommend her and intend to use her again soon for a house purchase.

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Joanne Hepburn

Verified
Housing & Property

Excellent experience

We have recently sold two properties using Sophie and her team and I would highly recommend her. She was always available to speak with, replied to emails quickly, preempted issues and turned both sales round in good time. Having used other solicitors in the past which I felt like I had to chase constantly, it makes you appreciate an efficient one! Thanks Sophie

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A representative from Hay & Kilner LLP responded to this review

So glad that Sophie was such a help and readily available Joanne. Thanks so much for taking the time to leave such valuable feedback, we have passed on your kind words to Sophie.

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Emma

Consumer

Excellent service

H&K helped me navigate getting a rogue tenant out of my house with great skill, honesty and compassion.

A representative from Hay & Kilner LLP responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Melissa Davis-Robinson

Housing & Property

Fantastic conveyancing solicitor.

Sophie Miller was an absolute credit to Hay and Kilner. She was professional, knowledgeable and so helpful throughout our remortgage process. Sophie was efficient and fast at responding and I couldn’t recommend her enough.

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Tom

Housing & Property

Excellent from start to finish - a standout professional.

Sophie Miller acted on our behalf in relation to the purchase of our new property - Sophie was nothing short of excellent from start to finish. She was professional, efficient and incredibly responsive to our queries. Sophie kept us updated throughout the process, no matter how small the update and pushed the chain where appropriate and really led on the transaction. We felt incredibly confident in Sophie - an absolute standout professional in her field, and we cannot recommend her more highly. Thank you again for all your hard-work, which is greatly appreciated!

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A representative from Hay & Kilner LLP responded to this review

So glad that Sophie was such a help to you Tom and thanks so much for taking the time to leave such great comments, which have been passed onto Sophie. Do get back in touch if we can help with anything else.

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Other Reviews

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Sergiy

Sergiy

I used the firm to purchase a house and was not disappointed. This, however, was not my first time dealing with Hay & Kilner for various purchases of houses and land (not myself, but relatives). Communication was amiss in some cases, but certainly has improved drastically for myself this time around. My primary contact in the firm was Scott Oliver - Paralegal, he has always been very diligent and prompt answering any queries I had and offered reliable advice.

A representative from Hay & Kilner LLP responded to this review

Thanks for taking the time to leave us a review Sergiy. We are so glad that Scott was such a help and have passed on your kind words.

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Paul

Housing & Property

Paul

Excellent work by James Lutynski​​​​ on our conveyance. I would highly recommend Hay & Kilner.

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A representative from Hay & Kilner LLP responded to this review

Many thanks for taking the time to leave a review Paul, and so glad James was such a help. We will make sure that your comments are passed on.

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Nicola

Housing & Property

Nicola

James Lutynski was extremely thorough and knowledgeable throughout the whole process. Thank you

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A representative from Hay & Kilner LLP responded to this review

Many thanks for the five stars Nicola. Would be great if you could let us know who helped you so you can pass on your review.

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Francis

Housing & Property

Francis

Sophie was very thorough and diligent on the conveyancing for our house purchase. Feel well taken care of. 10/10 would recommend.

A representative from Hay & Kilner LLP responded to this review

Thanks so much for taking the time to leave a review Francis and so glad we could help. We have passed on your kind comments to Sophie.

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First

Housing & Property

First

Good morning I would say james at Hay & Kilner is the most helpful person I've delt with. We have used james 4 or 5 times now regarding moving or selling properties. Normally solicitors don't answer your calls or even get back intouch leaving you stressed and mad. I've recommended James to everyone who asks me. So if you want stress free call this top man james Thanks martin

A representative from Hay & Kilner LLP responded to this review

Thanks so much for the review Martin and we are so pleased that James was such a help, we will pass on your feedback.

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Reviews

4.8 /5 327 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Hay & Kilner LLP

Clients praise the firm for strengths in family law, wills/POA, property transactions and redundancy/settlement advice, noting clear, practical and strategic legal expertise. Reviewers emphasise professionalism, efficiency and strong communication—timely responses, thorough preparation and attention to detail. Valued soft skills include friendliness, approachability, patience, compassion and the ability to explain complex matters in plain language, which puts clients at ease and builds confidence during stressful cases. Several clients highlight responsiveness, supportive guidance and an attentive, caring approach that goes above and beyond.

friendly staff
professional service
clear explanations
efficient process
excellent communication
compassionate approach
knowledgeable team
timely responses
helpful guidance
highly recommended

ReviewSolicitors Review List

Profile image of David broadbent

David broadbent

Verified

Very professional as usual.

I have used Hay Kilner now on both business and personal issues. My theory is when you find professionals who do the job quickly and without fuss. Stick to them.

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Katie

Verified

Excellent Support During a Difficult Time

Inna was fantastic throughout my voluntary redundancy settlement advice. She was friendly, professional, and immediately put me at ease during what felt like a very daunting and stressful time. She explained everything clearly, answered all of my questions with patience, and made the whole process feel straightforward and easy to understand. I really appreciated her support and would highly recommend her to anyone needing legal advice.

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Lorraine

Family Law

Fantastic Service

Very professional and helpful throughout our experience.

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Kate Walker

Verified
Employment

Friendly and efficient

Inna was extremely friendly which put me at ease instantly. She explained every section of my contract so I could easily understand. From start to finish, Inna was incredibly professional and was extremely efficient, I was very happy with Inna’s excellent service. I would highly recommend Inna.

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Doreen Reynolds

Verified
Wills, Trusts & Probate

Satisfaction review Tom Bridge

Both my husband and myself were very impressed with professional and friendly service from Tom. He has a lovely down to earth and and respectful approach to his clients. He was so approachable ensuring we did not feel a nuisance and answered our queries in an understandable way. In addition, other staff including reception staff and Tom secretary we came into contact with were attentive and professional in their approach to ourselves.

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Other Reviews

Profile image of A N (pixxo)

A N (pixxo)

A client

Had a case with them and just felt like all they did was drag stuff on for months and waste my time. They kept delaying it because the person handling the case was on maternity leave (which is fair enough). Then after they got back they kept putting it off even though the case was time sensitive. They asked me to gather some information on the case that just didn’t exist. When I tried to question why they need it even the didn’t know. It was always me sending emails to get the case moving then after 6 weeks another person just randomly replied saying the last person has now moved teams. It felt like the first person dealing with it knew they were moving teams and didn’t care what happened with the case. Then the second person who took over the case had no idea about it and kept asking me to get the information that didn’t exist. When I questioned it more they basically told me they can’t help me anymore. Wasted 9 weeks of my time on a case that is approaching statutory of limitations.

We are so sorry that you feel like you weren't helped and supported. Please email info@hay-kilner.co.uk (FAO Michelle McBride) and we will look into this further for you.

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Sergiy

Sergiy

I used the firm to purchase a house and was not disappointed. This, however, was not my first time dealing with Hay & Kilner for various purchases of houses and land (not myself, but relatives). Communication was amiss in some cases, but certainly has improved drastically for myself this time around. My primary contact in the firm was Scott Oliver - Paralegal, he has always been very diligent and prompt answering any queries I had and offered reliable advice.

A representative from Hay & Kilner LLP responded to this review

Thanks for taking the time to leave us a review Sergiy. We are so glad that Scott was such a help and have passed on your kind words.

0
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Billy

Wills, Trusts & Probate

Billy

I got a new will drafted and went smoothly from start to finish. I was dealt with by Emma Pringle who was a pleasure to deal with.

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A representative from Hay & Kilner LLP responded to this review

Thanks for much for taking the time to leave such positive feedback Billy and so glad we could be such a help, we have passed onto Emma.

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Richard

Richard

Thoroughly professional, friendly and approachable staff. Everything was explained clearly, questions answered, queries clarified. It was our first meeting at their new premises and the only issue for us was finding convenient parking!!

A representative from Hay & Kilner LLP responded to this review

Thanks for taking the time to leave such a positive review Richard, it would be great to know who you are dealing with so we can pass on your kind comments. Really sorry the parking wasn't straightforward!

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steve

steve

Responsive, professional, pragmatic and good value for money!!

A representative from Hay & Kilner LLP responded to this review

Thanks so much for taking the time to leave such a positive review Steve. It would be great if you could let us know who/which team you worked with, so we can pass on your comments.

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