Hay & Kilner LLP logo

Hay & Kilner LLP

4.7 | 79 Reviews 79 Reviews | Complicated Technical Issues
322 Total Company Reviews info icon Complicated Technical Issues | info icon 322 Total Company Reviews Complicated Technical Issues | info icon 322 Total Company Reviews

The Lumen, St. James’ Boulevard, Newcastle Helix, Newcastle upon Tyne, Tyne and Wear, NE4 5BZ

Accepting new clients

The Lumen, St. James’ Boulevard, Newcastle Helix, Newcastle upon Tyne, Tyne and Wear, NE4 5BZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 643191

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Hay & Kilner LLP |

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Hay & Kilner LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
94%
Value for
Money
95%
Success
Rate
94%
Would
Recommend
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Hay & Kilner LLP are accredited by

Children Law accreditation awarded to Hay & Kilner LLP
Criminal Litigation accreditation awarded to Hay & Kilner LLP
Clinical Negligence accreditation awarded to Hay & Kilner LLP

Description

We pride ourselves on being approachable, down-to-earth and open-minded, with our team of experienced advisors providing a comprehensive service across an extensive range of practice areas. For your business, you and yours.

Rankings by area of expertise

The rankings below show the areas of expertise that Hay & Kilner LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Hay & Kilner LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
94%
Success
Rate
12% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Hay & Kilner LLP are accredited by

Children Law accreditation awarded to Hay & Kilner LLP
Criminal Litigation accreditation awarded to Hay & Kilner LLP
Clinical Negligence accreditation awarded to Hay & Kilner LLP

Description

We pride ourselves on being approachable, down-to-earth and open-minded, with our team of experienced advisors providing a comprehensive service across an extensive range of practice areas. For your business, you and yours.

Rankings by area of expertise

The rankings below show the areas of expertise that Hay & Kilner LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Hay & Kilner LLP

Meet the team of Hay & Kilner LLP

Contact & Locations - Hay & Kilner LLP

Opening hours

Monday 08:30–18:00
Tuesday 08:30–18:00
Wednesday 08:30–18:00
Thursday 08:30–18:00
Friday 08:30–17:30
Saturday (Closed)
Sunday (Closed)

The Lumen, St. James’ Boulevard, Newcastle Helix, Newcastle upon Tyne, Tyne and Wear, NE4 5BZ

Reviews

4.7 /5 79 Reviews
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Clients say

What clients say about Hay & Kilner LLP

Clients praise the firm for strong family, wills, probate, property and power-of-attorney expertise, with knowledgeable, efficient and responsive legal guidance. Reviews highlight clear, practical explanations of complex issues, strategic preparation and successful outcomes. Valued soft skills include compassion, patience, calmness, approachability and excellent communication—keeping clients informed by phone, email and face-to-face where needed. Clients also note professionalism, reliability, attention to detail, going above and beyond in urgent cases, and a friendly, reassuring manner that makes difficult matters more manageable.

Professional
Knowledgeable
Excellent communication
Compassionate
Responsive
Efficient
Friendly
Approachable
Thorough preparation
Went above

ReviewSolicitors Review List

Profile image of Peter Hall

Peter Hall

Verified
Family Law

Absolutely first class service

I was extremely fortunate to have been represented by Kayleigh Bell of Hay and Kilner LLP. Kayleigh is exceptionally talented, thorough and has the ability to clearly and effectively explain complicated legal issues in clear, understandable language. She is highly responsive, an excellent communicator and has made a difficult situation much easier to deal with. I can't recommend Kayleigh highly enough.

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Mr and Mrs Brown

Verified

Highly recommended for conveyancing

Our experience of Sophie Miller carrying out a property transaction for us has been excellent. Sophie manages to combine efficiency, professionalism and speed with a friendly manner. We fully recommend her and intend to use her again soon for a house purchase.

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anonymous

Verified
Wills, Trusts & Probate

Estate Adminsitration and Conveyancing

Professional and efficient. Knowledgeable and pleasure to deal with.

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anonymous

Verified

Estate Administration and Conveyancing

Professional and a pleasure to deal with. Friendly and was kept fully aware.

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Patricia T

Verified

Excellent Service - Tom Bridge

I have been using Hay & Kilner for many years. I have always found my solicitor, Tom Bridge, to be most polite, helpful and kind. Home visit was essential to my needs. I would highly recommend Hay & Kilner to look after you.

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Other Reviews

Profile image of Sergiy

Sergiy

Sergiy

I used the firm to purchase a house and was not disappointed. This, however, was not my first time dealing with Hay & Kilner for various purchases of houses and land (not myself, but relatives). Communication was amiss in some cases, but certainly has improved drastically for myself this time around. My primary contact in the firm was Scott Oliver - Paralegal, he has always been very diligent and prompt answering any queries I had and offered reliable advice.

A representative from Hay & Kilner LLP responded to this review

Thanks for taking the time to leave us a review Sergiy. We are so glad that Scott was such a help and have passed on your kind words.

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Richard

Richard

Thoroughly professional, friendly and approachable staff. Everything was explained clearly, questions answered, queries clarified. It was our first meeting at their new premises and the only issue for us was finding convenient parking!!

A representative from Hay & Kilner LLP responded to this review

Thanks for taking the time to leave such a positive review Richard, it would be great to know who you are dealing with so we can pass on your kind comments. Really sorry the parking wasn't straightforward!

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Sheila

Family Law

Sheila

The help that Hay & Kilmer gave to us when we were fighting a Court case was absolutely invaluable., in particular I would like to give thanks to Louisa Beresford, who guided us through what was a very difficult time. Her commitment and integrity were absolutely second to none! We won the case hands down but we could not have done it with her legal expertise and guidance. I can unreservedly recommend this Firm!!

A representative from Hay & Kilner LLP responded to this review

Thanks so much for leaving such positive feedback Sheila, we are so glad Louisa was such a help and have passed on your comments.

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Paul

Housing & Property

Paul

Excellent work by James Lutynski​​​​ on our conveyance. I would highly recommend Hay & Kilner.

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A representative from Hay & Kilner LLP responded to this review

Many thanks for taking the time to leave a review Paul, and so glad James was such a help. We will make sure that your comments are passed on.

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Nicola

Housing & Property

Nicola

James Lutynski was extremely thorough and knowledgeable throughout the whole process. Thank you

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A representative from Hay & Kilner LLP responded to this review

Many thanks for the five stars Nicola. Would be great if you could let us know who helped you so you can pass on your review.

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Reviews

4.8 /5 322 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about Hay & Kilner LLP

Clients praise the firm for strong family, wills, probate, property and power-of-attorney expertise, with knowledgeable, efficient and responsive legal guidance. Reviews highlight clear, practical explanations of complex issues, strategic preparation and successful outcomes. Valued soft skills include compassion, patience, calmness, approachability and excellent communication—keeping clients informed by phone, email and face-to-face where needed. Clients also note professionalism, reliability, attention to detail, going above and beyond in urgent cases, and a friendly, reassuring manner that makes difficult matters more manageable.

Professional
Knowledgeable
Excellent communication
Compassionate
Responsive
Efficient
Friendly
Approachable
Thorough preparation
Went above

ReviewSolicitors Review List

Profile image of Amy Crozier

Amy Crozier

Verified
Family Law

Matrimonial Matter

From start to finish, I could have not been more impressed with the service Fiona has provided! She had been a total ‘STAR’ and has supported me right through the process of my divorce! She is professional, compassionate and easy to communicate with! I would highly recommend her and her services! Thank you for everything!!!!

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Molly Roberts & Alex Cardall

Verified
Wills, Trusts & Probate

Excellent experience from start to finish

We were extremely impressed with the service from Tom Bridge - excellent communication skills, efficient from start to finish and nothing was too much trouble. We've used H&K on two occasions and would not hesitate to recommend them to others and use them again ourselves. Superb!

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Peter Hall

Verified
Family Law

Absolutely first class service

I was extremely fortunate to have been represented by Kayleigh Bell of Hay and Kilner LLP. Kayleigh is exceptionally talented, thorough and has the ability to clearly and effectively explain complicated legal issues in clear, understandable language. She is highly responsive, an excellent communicator and has made a difficult situation much easier to deal with. I can't recommend Kayleigh highly enough.

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0
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anonymous

Verified

Updating my Will

Updating my Will - great value for money, timely responses and smooth process.

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anonymous

Family Law

Excellent service

Claire has been tremendous explaining everything slowly so that my husband could understand the procedure of power-of-attorney she didn’t rush things. She just explained things very simply to him.

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Other Reviews

Profile image of A N (pixxo)

A N (pixxo)

A client

Had a case with them and just felt like all they did was drag stuff on for months and waste my time. They kept delaying it because the person handling the case was on maternity leave (which is fair enough). Then after they got back they kept putting it off even though the case was time sensitive. They asked me to gather some information on the case that just didn’t exist. When I tried to question why they need it even the didn’t know. It was always me sending emails to get the case moving then after 6 weeks another person just randomly replied saying the last person has now moved teams. It felt like the first person dealing with it knew they were moving teams and didn’t care what happened with the case. Then the second person who took over the case had no idea about it and kept asking me to get the information that didn’t exist. When I questioned it more they basically told me they can’t help me anymore. Wasted 9 weeks of my time on a case that is approaching statutory of limitations.

We are so sorry that you feel like you weren't helped and supported. Please email info@hay-kilner.co.uk (FAO Michelle McBride) and we will look into this further for you.

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Sergiy

Sergiy

I used the firm to purchase a house and was not disappointed. This, however, was not my first time dealing with Hay & Kilner for various purchases of houses and land (not myself, but relatives). Communication was amiss in some cases, but certainly has improved drastically for myself this time around. My primary contact in the firm was Scott Oliver - Paralegal, he has always been very diligent and prompt answering any queries I had and offered reliable advice.

A representative from Hay & Kilner LLP responded to this review

Thanks for taking the time to leave us a review Sergiy. We are so glad that Scott was such a help and have passed on your kind words.

0
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Profile image of Billy

Billy

Wills, Trusts & Probate

Billy

I got a new will drafted and went smoothly from start to finish. I was dealt with by Emma Pringle who was a pleasure to deal with.

Solicitors tagged in
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A representative from Hay & Kilner LLP responded to this review

Thanks for much for taking the time to leave such positive feedback Billy and so glad we could be such a help, we have passed onto Emma.

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Profile image of Richard

Richard

Richard

Thoroughly professional, friendly and approachable staff. Everything was explained clearly, questions answered, queries clarified. It was our first meeting at their new premises and the only issue for us was finding convenient parking!!

A representative from Hay & Kilner LLP responded to this review

Thanks for taking the time to leave such a positive review Richard, it would be great to know who you are dealing with so we can pass on your kind comments. Really sorry the parking wasn't straightforward!

0
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Profile image of steve

steve

steve

Responsive, professional, pragmatic and good value for money!!

A representative from Hay & Kilner LLP responded to this review

Thanks so much for taking the time to leave such a positive review Steve. It would be great if you could let us know who/which team you worked with, so we can pass on your comments.

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