HCR Law

Emily was highly professional dealing with the sale of our flat. She was extremely efficient and a lovely, helpful lady. Nothing was too much trouble for her and I would highly recommend her. She’s the best!!

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Emily Allen

Alison and her team provided an excellent service and advice in overcoming any obstacles in order to sell my mother’s home. I would not hesitate to recommend her to others.

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Alison Mannas

We chose HCR, and specially Alison, to handle the sale of our flat after an incredibly positive experience with them during our house purchase. As with the purchase, we were kept informed throughout the process, and Alison handled all the paperwork with high attention to detail. Where there were enquiries made by the buyer, Alison helped us understand what the solicitor was needing from us, and kept us informed every step of the way about the legal implications of any replies. This sale included dealing with a company handling Ground Rent and another handling the Service Charge - and Alison made everything complete smoothly including settling out charges from these companies. She also facilitated a very fast (24 hour!) turnaround from exchange to completion once everything was in place. We were once again impressed with Alison and HCR and would look to appoint them in future legal matters.

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Alison Mannas

Great service provided, found Laura and all members of her team very helpful.

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Laura Upshall

laura upshall and her team were fantastic to deal with from start to finish of the process. communication was excellent and nothing was too much trouble. I would highly recommend HCR and will definitely use them again for any legal representation.

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Laura Upshall

My experience with HCR Law was mixed. There were some positive aspects and the transaction ultimately completed, but communication and follow-through were significant sources of frustration. Reviewing my correspondence, I identified at least five emails for which I could find no substantive written response, covering at least eight separate questions or actionable requests that were not clearly answered or completed in writing. On one particularly time-sensitive occasion, I had emailed the previous day and telephoned twice without a response, despite needing to exchange that week. I was also repeatedly asked to clarify or resupply financial information that HCR already held. On several occasions I explained that the relevant account statements and source-of-funds information had already been provided, but I was nevertheless required to go through the information again. Account administration after completion was particularly frustrating. HCR chased for money paid in June, the month after, when I provided the payment date and supporting statement again in July, and by September had to ask HCR to stop contacting me regarding monies already paid. We will see if they respect this now. I was also disappointed by the handling of specific instructions that mattered financially. These included my request to establish whether I could buy the blinds at the property and my instruction to seek a £10,000 reduction in the purchase price, following information found in the surveys. I believed this had been taken through to the sellers but it had not, which I only realised too late in the day ti challenge. From my perspective, these matters were not followed through adequately and this left me financially worse off. There were occasions when useful advice was provided, particularly around legal enquiries and the risks of proceeding without sufficient information. However, I felt that I had to monitor, chase and manage too much of the process myself. Better record-keeping, clearer responses and stronger ownership of client instructions would have made a considerable difference, as well as handover when holidays we taken. The process was a lot more painful than it needed to be, especially at the end. Verbatum: At least five emails to HCR for which I could find no substantive written response: 19 March 2026: I asked whether an end-of-April completion date was possible. 23 March 2026: I asked for an update on searches and timelines. 20 May 2026: I asked whether the relevant action could be completed that week or by the following Tuesday. Multiple requests for monies already paid: 10 June 2026: I replied to an account statement saying, “I believe these have been paid?” They did not respond, they then requested the money again. 13 July 2026: I explained that the charges had been paid on 26 May and attached the statement. They did not respond. Further account correspondence followed in September. 10 September 2026 I replied “Please stop emailing me regarding monies already paid”. They have again failed to respond.

Used Sarah Loveridge for the sale and purchase of property. She was a consummate professional throughout, despite having to deal with some less that competent solicitors in the chain. Can't recommend her highly enough. She also dealt with the sale of my brother's property and he had a similar experience

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Sarah Loveridge

We instructed Wright Hassall over two and a half years ago to handle the first registration and transfer of property following my husband’s death. The property is still not registered — let alone transferred. For months, I was told they were “waiting for the Land Registry”. Eventually, they stopped responding altogether. I lodged a formal complaint at the end of June 2025, but to this day, I have received no meaningful update — only vague assurances that the matter is “being looked into.” After speaking directly with HM Land Registry today, I discovered they have been waiting since February 2025 for additional information they requested from Wright Hassall, and the firm is yet to provide it. This level of incompetence and poor communication has caused me immense stress on top of the grief of widowhood. I am unable to sell the property because of their inaction, and their handling of this matter has been nothing short of unacceptable. If you value efficiency, transparency, and professionalism, I would strongly advise caution before instructing this firm.

Absolutely one of the worst experience I have ever had after house sale fell through..my advice would be to definitely do your research before you contemplate using them.

Tom Thorn

18/09/2025

Thank you for taking the time to leave a review of your experience with HCR Law. We are sorry to hear that your experience of our service has left you feeling dissatisfied. We have attempted to contact you but did not receive a response, please do contact us at complaints@hcrlaw.com where we will be happy to help you.

It has been an absolute pleasure working with Tom from HCR legal. Tom has helped me with the remortgage of my property and it has been a smooth process from start to finish. Tom is the first ever Solicitor that has actually fulfilled their promise/ timescale and has met deadlines which is shocking as everyone knows how long Solicitors take. Tom has provided excellent customer service, he has a very positive attitude and has always provided me with clarity when I have raised something. Thank you for also providing such quick responses and for updating me regularly on the situation. I will be definitely using this firm again, thank you again Tom.