Tilly Bailey & Irvine LLP

Excellent communication and service. Process and communication by email and phone were very good.

We couldn’t recommend Bethany Smith highly enough. Throughout what turned out to be quite a complex purchase, we were kept extremely well informed at every stage and always felt that we understood exactly where things stood. Bethany was incredibly thorough throughout the whole process and took the time to explain everything clearly, particularly when more complicated issues arose. We really appreciated how understanding, patient and reassuring she was, while still making sure that everything was properly investigated and dealt with before we proceeded. We are extremely grateful to Bethany for all of her hard work and would absolutely recommend her.

I would give zero stars if i could! TBI have been ‘managing’ my grandparents estate. One passed away THREE years ago and the other nearly two. Probate went through nearly a year ago and TBI have still failed to process the formalities. The lack of communication has been appalling. The majority of the rest of the family have removed their own wills from TBI due to their poor standards. My grandparents trusted TBI to resolve their estate upon passing. They would be furious to know about this farce!

During the buying process on a property I was assigned Rachael and Charmaine as my legal team. They were friendly, approachable and helpful in all matters. Any queries I had were answered promptly and fully. The transaction took some length of time through no fault of this legal team but they kept me informed and up to date of any checkpoints and milestones and promptly asked for documents ahead of time making it run very smooth on my side. I have found a great legal team here and will definitely be using them for any future legal matters. Thanks again Rachael and Charmaine, your help was very much appreciated!

This has been the first experience of buying a home and hopefully it will be my last. Not all issues have been caused by this solicitor as a great deal of issues was caused by the sellers solicitor. However the biggest issue that plagues the team i have is lack of communication. We started this process in march and the problems started there. We were told to pay £100 for the searchs and a link would be sent to us, that link never arrived so after three weeks of waiting, i had to rin up for the links to pay and for the AML searches. Fast forward a few months with no communication unless i rang up, it is now one week before my mortgage offer expires, last week i was sent documentation to sign and send back to the team. This was sent via email, which i sign ditigally with a witness present on 12/08/2026, today i have rang to make sure that the team received the forms and was informed that they need wet signature copies. At no point in the previous week was i told that they need to be hand signed, no where in the original email was this relayed to me and the subsequent phone calls with questions relating to the documents did the team tell me that i need to print them off. 11 days to go before my offers expires and im being sent documents to sign and send back.

Great - absolutely great / thanks very much indeed!

Wonderful legal firm who took on our case when others wouldn’t, Amy explained all legal jargon clearly and in plain English and kept us upto date continually from start to conclusion and I would highly recommend using this firm over any other local firms.

Fabulous solicitors - excellent customer service, professional and efficient at all times. Would highly recommend.

We’ve just completed on the purchase of our home and I wanted to leave a review for Kelly Levoir’s Team at Tilly Bailey & Irvine. The whole process has taken a while and there have definitely been a few stressful moments along the way, but the team have always been helpful, professional and responsive. A special mention has to go to Frankie, the paralegal, who has been incredibly patient, friendly and helpful throughout. I know I’ve asked a lot of questions and needed reassurance at various points, but Frankie has always taken the time to explain things clearly and never made me feel like I was being a nuisance. Thank you to Kelly, Frankie and the rest of the team for helping us finally become homeowners. We really appreciate all of your help in getting us over the line.

Chloe Donkin and her team where assigned to our house purchase by Tilly Bailey & Irvine and we couldn't be more satisfied by the service they provided. Prompt, efficient and professional. 10/10 would recommend both the firm and Chloes team to anybody Thanks guys