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EMG Solicitors Limited

4.7 | 64 Reviews 64 Reviews | Predictable Working Patterns
1,157 Total Company Reviews info icon Predictable Working Patterns | info icon 1,157 Total Company Reviews Predictable Working Patterns | info icon 1,157 Total Company Reviews

Units 1 And 2 Abbey House, Abbeywoods Business Park, Durham, Co Durham, DH1 5TH

Accepting new clients

Units 1 And 2 Abbey House, Abbeywoods Business Park, Durham, Co Durham, DH1 5TH

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 607042

EMG Solicitors Limited |
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EMG Solicitors Limited Review Scores & Client Satisfaction Overview

4.7
Excellent
91%
Value for
Money
92%
Success
Rate
94%
Would
Recommend
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.5/5

Accreditations

EMG Solicitors Limited are accredited by

Family Mediation accreditation awarded to EMG Solicitors Limited
Mental Health accreditation awarded to EMG Solicitors Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to EMG Solicitors Limited

Description

EMG Solicitors aren’t just about legal services. We’re a business that firmly believes in supporting our community and we work hard to keep clients at the heart of what we do. We know how important it is to look after our people because they make it work. Keeping hold of ‘what we’re about’ is vital because we know our values and culture impact on the service we deliver.

Rankings by area of expertise

The rankings below show the areas of expertise that EMG Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

EMG Solicitors Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
95%+
Success
Rate
14% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

EMG Solicitors Limited are accredited by

Family Mediation accreditation awarded to EMG Solicitors Limited
Mental Health accreditation awarded to EMG Solicitors Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to EMG Solicitors Limited

Description

EMG Solicitors aren’t just about legal services. We’re a business that firmly believes in supporting our community and we work hard to keep clients at the heart of what we do. We know how important it is to look after our people because they make it work. Keeping hold of ‘what we’re about’ is vital because we know our values and culture impact on the service we deliver.

Rankings by area of expertise

The rankings below show the areas of expertise that EMG Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of EMG Solicitors Limited

Contact & Locations - EMG Solicitors Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00 (Open)
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Units 1 And 2 Abbey House, Abbeywoods Business Park, Durham, Co Durham, DH1 5TH

Reviews

4.7 /5 64 Reviews
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Clients say

What clients say about EMG Solicitors Limited

The firm specialises in conveyancing, wills, probate, family law and Court of Protection matters, with strong technical expertise across property transactions, estate planning and dispute resolution. Clients praise efficient, knowledgeable legal work and fair pricing. Valued soft skills include excellent communication, responsiveness, empathy, professionalism, patience and proactive problem‑solving; clients repeatedly note personable, supportive service that reduces stress and builds confidence throughout complex processes.

Excellent communication
Very professional
Responsive team
Knowledgeable staff
Efficient service
Supportive guidance
Stress‑free process
Friendly approach
Value for money
Highly recommended

ReviewSolicitors Review List

Profile image of Stuart

Stuart

Verified
Family Law

Excellent

I have had a few meeting with Sue now and she has been great verry understanding and listening and understanding

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A representative from EMG Solicitors Limited responded to this review

Thanks for the 5 stars Stuart!

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Kathryn Wilkinson

Verified
Family Law

Consent order

From the moment I stepped into the office I was made to feel welcome and at ease. Gemma and Alex were amazing, they talked things through with me in lots of detail for the way forward and kept me informed all of the way through. Fantastic service

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A representative from EMG Solicitors Limited responded to this review

Thanks for the great review Kathryn!

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Ian Connelly

Verified
Wills, Trusts & Probate

Sam Edwards @ EMG Solicitors

Sam has proven to be very efficient & helpful in all aspects related to our needs.

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Thanks for the kind words Ian!

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Christopher

Verified
Wills, Trusts & Probate

thorough, timely, responsive

I have used EMG solicitors 4 times in 5 years. Each occasion, they make excellent use of support staff who are always up to the job. I have always been given a day when I can expect a response. Once or twice the report back was to explain a delay. But solicitors and staff make sure I know what's happening and why. An expanding business who deserve their success. They have also been proactive in suggesting things I didn't know about or didn't realise were beneficial. Well worth the money.

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Thanks for the great review!

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J Avery

Verified
Housing & Property

Great experience

My experience with EMG solicitors and their staff has been a clear and positive one. Every step of the way was explained to me, which as a first time buyer was helpful and reassuring. They acted in my best interest and were efficient, friendly and helpful. I will be sure to return to EMG in the future.

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Thanks for the great review!

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Other Reviews

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Pamela Scott

Housing & Property

Pamela

Gillian and her team were “hands on” and kept us informed about each step in the negotiations. Any questions we had were dealt with quickly and efficiently. These things gave us confidence in all the steps throughout the negotiations. Thank you so much, would always recommend your services.

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A representative from EMG Solicitors Limited responded to this review

Thanks for the 5 stars Pamela!

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Edward Robinson

Edward

I rarely feel motivated to write a negative review of a business, as running one myself, I understand the frustration that this can cause. We instructed EMG to produce a simple employment contract for a self employed member of staff in our clinic. We were quoted £900 for this. They were initially helpful. However, it quickly became clear that our emails were not being read and, despite us repeatedly chasing, the process became more and more drawn out. We responded promptly and thoroughly to their questions. They then began to repeatedly asked us questions we had already provided answers to, and then became condescening and rude in their replies. 5 months later, and we have been charged 2 additional fees totalling over £800 due to the 'complexity' of the work. The basis of this was due to information we had provided months before which required them to make more 'ammendements'. What then totally dumbfounded me is that, depsite the fact that the contract is near completion, we were informed that the department has now closed, and have been advised to instruct a new solicitor, which will naturally incur more fees. I have never encountered such a bizarre way of working. I highly suggest anyone who is in need of legal help to look elsewhere.

Hi Edward, we're sorry to read you were unhappy with our service. Our Employment team recently closed, which unfortunately affected a small number of cases. We’re aware that your colleague has already reached out to raise these concerns, and we are currently reviewing the matter. We always take our client feedback seriously at EMG so please feel free to get in touch with Beth on 0191 594 0240 or at beth.telfer@emgsolicitors.com if you would like to discuss your comments. Thank you.

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Leanne Malone

Leanne

I used EMG solicitors recently and cannot recommend them enough. Their advice was second to none clear advice from the initial telephone call. They are very professional if you want legal advice do not hesitate to get in touch

Thanks for the lovely review Leanne!

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Ellys

Housing & Property

Ellys

We have now used EMG Solicitors twice for house purchases, and they have been fantastic on both occasions. Callum, Paige, Laura and Vicky are 10/10 during our most recent move they were excellent throughout. The buyers of our home unfortunately had solicitors who were not very efficient, but tgey were brilliant at chasing things up, keeping us informed, and responding quickly whenever we had questions. They made what could have been a stressful process feel smooth and well managed. We will definitely be using EMG Solicitors again in the future and would highly recommend them.

A representative from EMG Solicitors Limited responded to this review

Thanks for the lovely review Ellys.

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Liz

Housing & Property

Liz

My experience of EMG Solicitors has been very positive. Everyone I've spoken to has been very helpful and I have not been kept waiting for answers to my queries. My house sale was dealt with very efficiently and kindly, much appreciated at such a stressful time. I can highly recommend this excellent team.

A representative from EMG Solicitors Limited responded to this review

Thanks for the lovely review Liz, we look forward to working with you in the future.

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Reviews

4.8 /5 1157 Reviews
Filter your results
Star rating
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Rating

Review Source

Clients say

What clients say about EMG Solicitors Limited

The firm specialises in conveyancing, wills, probate, family law and Court of Protection matters, with strong technical expertise across property transactions, estate planning and dispute resolution. Clients praise efficient, knowledgeable legal work and fair pricing. Valued soft skills include excellent communication, responsiveness, empathy, professionalism, patience and proactive problem‑solving; clients repeatedly note personable, supportive service that reduces stress and builds confidence throughout complex processes.

Excellent communication
Very professional
Responsive team
Knowledgeable staff
Efficient service
Supportive guidance
Stress‑free process
Friendly approach
Value for money
Highly recommended

ReviewSolicitors Review List

Profile image of Emily Thompson

Emily Thompson

Verified
Housing & Property

Average experience

This was a straightforward transaction that was completed in a good timeframe. The onboarding process was quick and communication was generally prompt. However, as first-time buyers, we felt unsupported throughout. We were expected to review complex documents and form our own views, with little guidance provided even when we specifically asked for advice. Communication often lacked clarity, some questions were only partially answered, and several emails went unanswered. On more than one occasion, we also had to remind the team of matters already agreed with the other side. Throughout the process, the estate agent working for the seller had more up to date and accurate information about how the matter was progressing. Overall, the transaction was completed efficiently, but we would not recommend the firm if you are looking for advice, guidance or proactive communication.

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Michael Bennett

Verified
Housing & Property

Selling of property

Andrew was absolutely outstanding throughout our sale. Despite several complex issues arising further down the chain, he was proactive, persistent, and always went above and beyond to keep everything moving forward. His communication was excellent, and he kept us informed and supported at every stage of the process. Andrew’s professionalism, dedication, and commitment to achieving the best outcome for us were truly exceptional. Nothing ever felt like too much trouble, and his expertise gave us complete confidence from start to finish. We cannot thank him enough for all of his hard work and would wholeheartedly recommend Andrew and EMG Solicitors to anyone looking for a first-class service. The level of care, responsiveness, and professionalism they provide is second to none.

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A representative from EMG Solicitors Limited responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Christian Zissimou

Verified

Janet is amazing

Quality solicitors for a really good price

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A representative from EMG Solicitors Limited responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Ian Blackie

Verified
Housing & Property

47 Lombard Drive

Excellent customer service. Stress free process

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A representative from EMG Solicitors Limited responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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karen

Verified
Housing & Property

EMG recomendation

would highly recommend EMG for their professional and prompt service. Especially the outstanding service we received from Paige and Vicki. Thank you

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A representative from EMG Solicitors Limited responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Other Reviews

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Maurice Downey

Maurice

world class advice and execution of documents; all delivered promptly and professionally

0
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Iona Maytum

Housing & Property

Iona

We recently sold our flat and purchased our new home through EMG Solicitors, and I honestly couldn't recommend them highly enough. They made what can often be a stressful process feel smooth and straightforward from start to finish. Communication was always quick, efficient, and professional. Whenever we had pressure from our buyers or needed advice, the team was there to help and keep everything moving forward. A special mention has to go to Joanne, who was absolutely incredible throughout the entire process. She always made us feel like we were her top priority and genuinely went above and beyond to support us every step of the way. Chloe was also amazing. She was so friendly, approachable, and efficient in her communication, making it easy to stay informed and reassured throughout the transaction. Overall, the service was 10 out of 10. Not only were Joanne and Chloe exceptionally professional, but they were also genuinely lovely people to deal with, which made the whole experience so much better. Thank you both for all your hard work!

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Thanks for the great review Iona!

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Emma Tindall

Housing & Property

Emma

Great service on both sides selling and purchasing properties. Top class conveyancing have already recommended and will keep doing so thank you for smooth stress free transition.

Thanks for the great review Emma!

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G Tyman

A client

Disgraceful behaviour by this firm - No communication, lack of empathy, the reason conveyancing transactions drag on and on and on. All parties communicating effectively in a chain of 5 transactions but this firm has put the complete chain at risk of collapse purely through lack of communication for weeks

Hi, we're sorry to read you were unhappy with our service. Unfortunately, we can't trace a record of you as a client at the firm. We always take our client feedback seriously at EMG so please feel free to get in touch with Beth on 0191 594 0240 or at beth.telfer@emgsolicitors.com if you would like to discuss your comments. Thank you.

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Helen Orr

Helen

A very stress free house sale and purchase. Very prompt , professional and very clear communication. I would definitely recommend.

Thanks for the great review Helen!

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