Leigh Day is a law firm established to combat injustice. Championing the underdog, the firm stands against entities and their wrong doings. Through hundreds of cases, Leigh Day secures compensation, influences legal changes, and restores justice.
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Leigh Day on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Leigh Day. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Leigh Day and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Leigh Day performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Leigh Day and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Leigh Day compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Leigh Day offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Colin
Collected on:
Signed up with them get compensation for the failed Woodford investment fund.
I was led to believe this was on a "No win, no fee" basis.
They failed to get compensation but still want a fee.
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Jay
Collected on:
After climbing from the wreckage, instructing Leigh Day is like plunging your hand into a blender. This appalling firm is simply not competent and not entirely professional. Proceed with extreme caution. The case started badly and over the following five years there were serious mistakes and failings including the failure to obtain a vital witness statement. This was followed by allegations of lying and dishonesty. The Americans would describes this firm as a 'Yard sale.' So imagine random and unwanted things carelessly strewn about in a disorganised and badly managed manner and you will have an idea of what to expect.
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S
Collected on:
i collected a parcel,a woman worker,touched me in a way i did not like esp as i had sclrosis.i asked them not to do it again.they told the courier co,they got rid of me,and sold their business.i complained to the firm,they called the police.it took me 10 years to get the job,and i had reputation for being the best.
a law firm?
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Matthew
Collected on:
This review is for a different branch.
After 4 & half years of going through this process of making a claim; in a case where I had no blame, with the defenders insurer admitting liability, I am left feeling totally let down and unsupported.
The1st year Leigh Day were proactive with my case. However after this time & especially in the last year & half they have delayed so much as to be detrimental to the case.
Leigh Day were unable to secure funds during this time to be able to fix my vehicle or any of my expenses, paying for all my own physiotherapy which I was assured the insurer would pay.
I was sent to a medical consultant who mislead about his specialty.
When I most desperately needed legal advice on how to proceed I was told 'it would be difficult to give me any clear advice'.
No support was given after repeatedly reporting how the case was effecting my mental wellbeing.
I feel that my emotional, physical and financial needs were treated with utter contempt.
I am now worse off than if I hadn't made this claim. I had no choice but to settle.
I wish I had never taken my case to them.
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juliette
Collected on:
This review is for a different branch.
I share my experience on here as my experience being a client of Leigh Day, Panagram was such that I would not want anyone to go through what I went through. The initial meeting was filled with promises and assurances that amounted to nothing. The service I received slow and second rate as I was handed a junior person who was away on leave for most of my case which meant that the solicitor in charge overall appeared to have little or no time for my case despite assuming me on numerous occasions that she was 'working very ' my case. I found her attitude unhelpful and short. After a long period of time where I thought and had been led to believe we would be going to court I felt that they bailed on me under the guise of considering the offer I had received was good enough. I felt as if they lost interest - were not on my side - did not fight my corner and when it came to actually doing the work and fighting for my physical and emotional wellbeing in an accident that had nothing to do with my doing anything wrong they gave up. I wish I had never started with them as I spent two years tip toeing in every conversation in the hope that when push came to shove they would come through which they said they would.
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Bradley
Collected on:
This review is for a different branch.
Complete waste of time, no one responds and if they do then no one has taken the time to read your emails properly. I certainly would not use this company again for anything after the poor service i have recieved. Have now gone to another law firm that is acting on my behalf and delivering a professional service.
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Tony
Collected on:
Hopeless and unprofessional
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Martyn
Collected on:
Poor.
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Legal
Collected on:
Unfortunately, the reviews and ratings for this firm are well-founded. They attract clients due to their position on the legal 500 and Chambers and Partners, however they are the worst firm for communication that I have experienced, and they rarely have capacity to handle issues they claim to be experts in. To say I'm disappointed by the experience would be an understatement. If you are reading this, I know you probably need help as desperately as I do... but you are unlikely to find it with Leigh Day. Desperation can make us accept treatment we would never normally tolerate, so do yourself a favor. Contact the civil legal advice line and they will get you the help you may not necessarily want, but do need.
Leigh Day, if you're reading this. Things need to change, and your receptionists need to be fired and replaced with people who answer the phone and respond to emails in a timely fashion. I can't imagine the founders of this firm would be pleased to see how far it has fallen in the public eye.
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Sarah
Collected on:
Highly professional, compassionate and effective
We were incredibly grateful to have Ewan Tant at Leigh Day representing us in our asbestos-related claim. From the very beginning, Ewan was empathetic, thorough and highly professional. He took time to explain the legal process clearly, kept us updated at every stage, and always made sure we felt supported.
The claim was handled with great care and sensitivity, and the outcome was better than we could have hoped for. Ewan’s knowledge and persistence were truly outstanding, and we felt in safe hands throughout.
Thank you for helping us through such a difficult time with kindness and expertise.
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Midnight
Collected on:
Avoid at all cost
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Comprising 800 passionate individuals, Leigh Day welcomes those with just causes, assuring them access to objective, professional advice, with a commitment to an open, honest relationship. Our promise is to afford ordinary individuals the same quality of legal advice as state bodies, insurers and multinationals. Regardless of where injustice unfolds, Leigh Day stands as an unwavering force, ready to fight relentlessly for justice.
