Leigh Day

After 4 & half years of going through this process of making a claim; in a case where I had no blame, with the defenders insurer admitting liability, I am left feeling totally let down and unsupported. The1st year Leigh Day were proactive with my case. However after this time & especially in the last year & half they have delayed so much as to be detrimental to the case. Leigh Day were unable to secure funds during this time to be able to fix my vehicle or any of my expenses, paying for all my own physiotherapy which I was assured the insurer would pay. I was sent to a medical consultant who mislead about his specialty. When I most desperately needed legal advice on how to proceed I was told 'it would be difficult to give me any clear advice'. No support was given after repeatedly reporting how the case was effecting my mental wellbeing. I feel that my emotional, physical and financial needs were treated with utter contempt. I am now worse off than if I hadn't made this claim. I had no choice but to settle. I wish I had never taken my case to them.

Signed up with them get compensation for the failed Woodford investment fund. I was led to believe this was on a "No win, no fee" basis. They failed to get compensation but still want a fee.

Where do I even begin, there are not enough words to share my gratitude. I started this journey back in 2021, after suffering life-changing injuries following the birth of my child. Even making that first step to contact a solicitor was something I went back and forth on so many times. I didn’t know if I had the strength to face it all again—the memories, the trauma, the unknown. What I didn’t realise then was just how long, detailed, and at times overwhelming this journey would be. There were moments where I had to relive some of the hardest experiences of my life, and that is not something you can ever truly prepare for. But from day one, I was never alone. Kirsten Wall has been beside me every single step of the way. Through every question, every worry, every moment of doubt—she was there. Patient, kind, and always understanding. She didn’t just do her job, she truly cared. Marie and Ayla have been just as incredible, showing the same compassion, reassurance, and dedication throughout. I cannot put into words how much it has meant to feel heard, supported, and believed during such a vulnerable time in my life. This team of amazing women have handled everything with such sensitivity and strength, never once making me feel like I was just another case. They made me feel human. They made me feel safe. Five years later, as this journey comes to an end, I look back with so much gratitude. Not just for the outcome, but for the people who stood beside me and helped me through one of the most difficult chapters of my life. If you have suffered birth trauma and are unsure whether to take that first step—please know you don’t have to go through it alone. Kirsten and her team will stand with you, support you, and fight for you with everything they have. I will be forever grateful.

I recently had cause to claim compensation for an accident which was not my fault. I chose Leigh Day and very glad I did. They made it simple and stress free from the start and always kept me informed. In particular Mary Ojidu made me feel that my case was important to her and did everything to get the result I I think I deserved. I would definitely recommend them.

Evidently not a serious law firm..... I contacted Leigh Day hoping they would accept a case of complex multiple breaches, with plenty of documentary evidence, and was assured they were different. I detailed my situation as a disabled and vulnerable person already at risk and, in no uncertain terms, I was advised not to contact other law firms. Their claims to espouse integrity and championing the underrepresented are baseless - my case has grounds for financial restitution, but I'm seeking institutional accountability. After initially displaying interest, they rejected it on caseload capacity grounds. I guess the combination of Legal Aid, ongoing breaches, call recordings, documentary evidence of failings, and an informed and articulate client aren't quite the cash-cow of medical negligence. There's that too, but they didn't stick around to hear it. I thought they'd have loved me having a call recording of a high-risk GDPR breach happening in real-time, caused by mishandling of my sensitive data. Multiple failures, multiple agencies, piles of evidence, but they perhaps wouldn't bat an eyelid even if I died, unless someone could be sued. All-in-all, nothing about my interactions with Leigh Day make me believe they're capable of enacting their stated ethos: I was hoping for someone with integrity to view this case and, while the person who first answered the phone seemed lovely, the convincing impression disappeared when followed-up by a colleague who seemed uninterested in me and my ongoing harm and more focussed on information to ascertain the payday potential and (more importantly) to backtrack on his colleague's pre-engagement conduct. Mind you, she actually heard more of the story, so her assurance and instructions may have been from a more informed position than his if his treatment any notes was as rushed and impersonal as our interactions. I've got all these calls recorded too, if anyone from the Solicitors Regulation Authority wants to listen.

Came in a for pre-action chat with the head of clinical negligence, huge mistake; she made it clear that she works with the NhS to keep claims out of court and also had never heard of the duty of candour imposed by section 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and didn’t understand its relevance to Clinical Negligence claims, even though it’s explicitly mentioned in the Pre-Action Protocol re notifiable safety incidents. She was also wearing a really gross giant diamond ring, probably from Africa?….SRA would have a field day if they were to look into that department, not disability friendly at all

Bethany, Lucy and Jane have been outstanding throughout our claim. They have been patient, flexible and sensitive in handling my daughter’s case and have always made it a priority to work around us and what worked best for my daughter. They have been especially kind and careful when engaging with her directly. Making time to meet with us face to face in London with our Barrister Gemma, was hugely appreciated and effective in finalising the details of our claim. We didn’t feel rushed or pressured at any stage of the claim and was therefore able to make an informed decision that was right for my daughter. We are extremely pleased with the outcome that they have worked so hard for. A very big thank you!