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Palmers Law Ltd

4.7 | 52 Reviews 52 Reviews | Redevelopment Projects
494 Total Company Reviews info icon Redevelopment Projects | info icon 494 Total Company Reviews Redevelopment Projects | info icon 494 Total Company Reviews

19 Town Square, Basildon, Essex, SS14 1BD

01268240000

Accepting new clients

19 Town Square, Basildon, Essex, SS14 1BD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 813805

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Palmers Law Ltd |

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4.7
Excellent
52 Reviews
93%
Value for
Money
92%
Success
Rate
92%
Would
Recommend
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.6/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Lexcel - excellence in legal practice management and client care accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
Trading names:
• Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

4.6
Excellent
494 Reviews
90%
Value for
Money
7% above
national average
90%
Success
Rate
8% above
national average
90%
Would
Recommend
9% above
national average
Communication 4.5/5
Initial Impressions 4.6/5
Approachability 4.6/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

Palmers Law Ltd are accredited by

Criminal Litigation accreditation awarded to Palmers Law Ltd
Lexcel - excellence in legal practice management and client care accreditation awarded to Palmers Law Ltd
Family Law accreditation awarded to Palmers Law Ltd
Trading names:
• Palmers Solicitors

Description

Palmers Solicitors, founded in 1983 and incorporated as a limited company in 2021, is one of the leading legal practices in Essex with a total staffing complement of around 100 people to assist our wide range of private and commercial clients, covering the whole spectrum of legal advice.

Rankings by area of expertise

Meet the team of Palmers Law Ltd

Jeremy Sirrell

Jeremy Sirrell

Director

4.6 11
Marissa McKenzie

Marissa McKenzie

Associate Solicitor

4.8 11
Farah Mahfooz

Farah Mahfooz

Solicitor

5.0 8
Hannah Airey

Hannah Airey

Licensed Conveyancer

5.0 7
Lee McClellan

Lee McClellan

Director

5.0 2
Siobain Moore

Siobain Moore

Senior Associate

5.0 1
Eloise McIlwraith

Eloise McIlwraith

Trainee Solicitor

0.0 0
Amy Tsikata

Amy Tsikata

Solicitor

0.0 0
Marie-Elaina Butler

Marie-Elaina Butler

Paralegal

0.0 0
Rebecca Johnson

Rebecca Johnson

Paralegal

0.0 0

Contact details

01268240000
enquiries@palmerslaw.co.uk
www.palmerslaw.co.uk

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

19 Town Square, Basildon, Essex, SS14 1BD

Reviews

4.7 /5 52 Reviews
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    Rating

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    Clients say

    Clients praise the firm for expertise across probate, wills, conveyancing, personal injury, employment and property transactions, plus clear legal knowledge and tactical awareness. Reviewers value prompt, professional communication, thoroughness, practical guidance and responsiveness. Soft skills highlighted include empathy, approachability, patience, clear explanations, warmth and reassurance, alongside dependable case handling and strong client support throughout complex or emotional matters.

    clear explanations
    prompt response
    excellent communication
    professional staff
    knowledgeable team
    helpful guidance
    timely service
    approachable solicitor
    thorough work
    highly recommended

    ReviewSolicitors Review List

    Profile image of Ian

    Ian

    Verified
    Wills, Trusts & Probate

    Deed of Variation and Estate Management

    I initially approached Palmers in relation to a simple transfer of ownership of my late father's property. However, after going through all the details the solicitor suggested approaching the matter a different way. This benefitted the estate's beneficiaries, it also identified shortcomings in previous legal work undertaken by other legal firms. It was pleasing to have experienced and understanding people explain things clearly and professionally.

    Solicitors tagged in
    this review

    legal expert Helen Jago Helen Jago

    A representative from Palmers Law Ltd responded to this review

    Thank you for leaving such a lovely review. We are really glad to hear that our team were able to help you take a different approach to achieve a better outcome for the estate and its beneficiaries. It will mean a lot to them to hear that you felt supported and well-informed throughout. Thank you for trusting us to help with such an important matter. Should you need our services again, we would be happy to assist you.

    0
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    Profile image of Tumi

    Tumi

    Housing & Property

    Do not proceed with this company

    I had an awful experience with this company and I could not recommend them to anyone. I thought it was initially a bit strange to have communications with several different people but I assumed that it just meant they had a good handle on my matter. I was in the process of buying a property with cash and what should have been straightforward took 5-6 months and in the end fell through . The solicitors did not keep me well informed during the course of the sale and I had to constantly request updates. There was a particular issue which was the reason why we couldn’t proceed with the sale and the company did not disclose this to me at any time. I was made aware by a 3rd party who also informed me that the sale would not be going ahead. I am highly disappointed because not once did my solicitors take the time out to explain to me their client what was going on behind the scenes. They just explained everything once the sale had fallen through and I was out of pocket. They also demanded payment for sub par services which I truly believe is undeserving. Do not proceed with the company particularly the Chafford hundred branch.

    Legal experts tagged in
    this review

    legal expert Brooke Barnes Brooke Barnes
    legal expert Layla Clark Layla Clark
    0
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    Profile image of Lynn Chapman

    Lynn Chapman

    Verified
    Housing & Property

    Extremely Thorough

    Layna handled a complicated purchase with professional competence and was extremely thorough looking at all aspects and giving sensible advice. She kept us informed throughout.

    Solicitors tagged in
    this review

    legal expert Layna Thompson Layna Thompson

    A representative from Palmers Law Ltd responded to this review

    Hi Lynn, we really appreciate you taking the time to leave us a comment. It's fantastic to hear that Layna and the team were able to provide you the support you needed. Please don't hesitate to get in touch with us again in the future if you need any further help or advice.

    0
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    Profile image of Tony Dow

    Tony Dow

    Verified

    Purchase of 9 Windmill Court Copford Essex CO6 1LH

    I’m very pleased that the purchase of my property was done quickly and efficiently by Erin Cronin of Palmerslaw Rayleigh Essex

    Solicitors tagged in
    this review

    legal expert Erin Cronin Erin Cronin

    A representative from Palmers Law Ltd responded to this review

    Thank you for taking the time to leave us some lovely feedback. We always strive to provide the best service at Palmers Solicitors, and we’re glad to hear that Erin was able to meet these high standards for you.

    0
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    Profile image of T Moore

    T Moore

    Verified
    Consumer

    Committed and diligent throughout

    Provided excellent advice and service through a complicated land / contract law dispute. The appointed solicitor Patricia was with us from start through to conclusion and we could not fault her attention to detail, advice as well as negotiations. Would highly recommend.

    Solicitors tagged in
    this review

    legal expert Patricia Wollington Patricia Wollington

    A representative from Palmers Law Ltd responded to this review

    We’re incredibly pleased to hear that you had a great experience with Palmers Solicitors. We’re delighted to hear that the support you received from Patricia met your needs and expectations.

    0
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    Other Reviews

    Profile image of James Denmark

    James Denmark

    Housing & Property

    James

    Palmers Law is great, the solicitor who helped me Kay was amazing. The due diligence, liaising relevant parties, reviewing, rectifying, corrections and implementation of clauses for lease arrangements the actions were second to none. Thank you Kay! A brilliant asset to Palmers Law.

    Legal experts tagged in
    this review

    legal expert Kay Hales Kay Hales

    Hi James, It's great to hear that you had a positive experience with Kay and our team! We will be sure to pass on your kind words to her. We always strive to provide the best service, and we're glad to hear that Kay and the team were able to meet these high standards for you. Please let us know if we can help you again in the future.

    0
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    Profile image of Thomas Hamblin

    Thomas Hamblin

    Thomas

    Avoid This Firm Almost six months into a no-chain sale and we are no closer to completion. What should have been a straightforward transaction has turned into months of unnecessary delay, poor communication, and a complete lack of urgency. The bar for conveyancing competence is not particularly high, yet Palmers Law and Kay Hales in particular have somehow managed to fall well below it.

    A representative from Palmers Law Ltd responded to this review

    Thank you for taking the time to leave a review. We have carefully checked our records and are unable to find any record of you as a client of Palmers Solicitors. We are committed to maintaining the highest standards of professionalism and client care and take all feedback seriously.

    0
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    Profile image of Wendy

    Wendy

    Wendy

    Palmers Law grays - Brooke Barns - highly recommended. I have used Brooke for Many private house purchases and sales and also through a Ltd company, every time Brooke handles everything with ease, she is exceptionally efficient and extremely professional. Thank you Brooke

    Legal experts tagged in
    this review

    legal expert Brooke Barnes Brooke Barnes

    A representative from Palmers Law Ltd responded to this review

    Thank you for taking the time to leave us some lovely feedback. We always strive to provide the best service, and we’re glad to hear that Brooke was able to meet these high standards for you.

    0
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    Profile image of Alex

    Alex

    Alex

    I cannot recommend Palmers, especially Nicola and Keira, highly enough. They have been absolutely fantastic over the last few years dealing with a lease extension for me and more recently, my sale and purchase. They kept me updated throughout the process and were always there when I needed them. Even if it was just to rant about the chain above! You really do pay for what you get and with these guys, its a professional and very friendly service that makes moving home as easy as it should be. Having used a "Cheap and cheerful" conveyancer when buying the property I have just sold and having an absolute nightmare with them (Lack of contact, losing paperwork etc) I would honestly recommend Palmers to anyone!

    Legal experts tagged in
    this review

    legal expert Nicola Tubbs Nicola Tubbs
    legal expert Keira Hancock Keira Hancock
    0
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    Profile image of Steve

    Steve

    Steve

    Amazing, you get what you pay for, go to a conveyancing firm at your peril. We were have used their conveyancing services, several times. Brooke and her team at Grays are amazing. I have never known such support and speed of response from a legal team, they have transformed our views on the profession. They really take you on and support you. I also briefly met with a lady from their estates department on another matter who was incredibly helpful and supportive, sorry I didn't catch your name. My interactions with this firm have transformed my opinions on legal professionals. If you don't use them then you only have yourself to blame.

    Legal experts tagged in
    this review

    legal expert Brooke Barnes Brooke Barnes
    legal expert Geraldine Gander Geraldine Gander
    legal expert Layla Clark Layla Clark

    A representative from Palmers Law Ltd responded to this review

    Thank you for taking the time to leave us this lovely feedback. We’re glad you’ve had a great experience with our conveyancing team. We always strive to provide the highest quality service and it’s fantastic to hear that we delivered a positive experience for you on this occasion.

    1
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    Reviews

    4.6 /5 494 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

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      Clients say

      Clients praise the firm for expertise across probate, wills, conveyancing, personal injury, employment and property transactions, plus clear legal knowledge and tactical awareness. Reviewers value prompt, professional communication, thoroughness, practical guidance and responsiveness. Soft skills highlighted include empathy, approachability, patience, clear explanations, warmth and reassurance, alongside dependable case handling and strong client support throughout complex or emotional matters.

      clear explanations
      prompt response
      excellent communication
      professional staff
      knowledgeable team
      helpful guidance
      timely service
      approachable solicitor
      thorough work
      highly recommended

      ReviewSolicitors Review List

      Profile image of JP

      JP

      Verified
      Wills, Trusts & Probate

      Amazing, professional, understanding and successful .

      I cannot stress how strongly I would recommend anyone to instruct Erin Duffy. From the first day to the last day she has been professional, insightful, understanding and most importantly human. She guided us through a long, tricky and emotional case to a successful conclusion. We cannot thank her enough.

      Solicitors tagged in
      this review

      legal expert Erin Duffy Erin Duffy
      0
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      Profile image of Debbie

      Debbie

      Verified
      Wills, Trusts & Probate

      Dad's Will and Probate

      I recently instructed Louise Welch to assist with probate following my dad's passing. This was an incredibly difficult time but Louise Welch made the legal process straightforward and manageable. Louise was compassionate, patient with my questions, and kept me fully informed at every stage. I highly recommend Louise Welch to anyone needing expert, empathetic guidance during probate.

      Solicitors tagged in
      this review

      legal expert Louise Welch Louise Welch
      0
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      Profile image of anonymous

      anonymous

      Verified
      Wills, Trusts & Probate

      Gold Star Service

      Palmers is a very thorough and efficient firm, with friendly receptionists and approachable solicitors who explain things clearly in lay-man's terms. Highly recommended!

      Legal experts tagged in
      this review

      legal expert Louise Welch Louise Welch
      legal expert James Foley-Bronze James Foley-Bronze
      0
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      Profile image of anonymous

      anonymous

      Verified
      Wills, Trusts & Probate

      Gold Star Service

      Palmers is a very thorough and efficient firm, with friendly receptionists and approachable solicitors who explain things clearly in lay-man's terms. Highly recommended!

      Legal experts tagged in
      this review

      legal expert Louise Welch Louise Welch
      legal expert James Foley-Bronze James Foley-Bronze
      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Ann

      Ann

      Verified
      Wills, Trusts & Probate

      Excellent Service

      We used Palmers Law Rayleigh for both Probate and conveyancing after the death of my brother and I found them to be friendly, reliable and competent. Would recommend.

      Legal experts tagged in
      this review

      legal expert Louise Welch Louise Welch
      legal expert James Foley-Bronze James Foley-Bronze
      0
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      Other Reviews

      Profile image of Arian Vaziri

      Arian Vaziri

      Arian

      I recently had a motoring legal query and completed an online enquiry form. A member of the team called me the following day and took the time to explain everything clearly and professionally. I really appreciated their willingness to help and the prompt response. Excellent customer service and guidance. Thank you.

      Hi Arian, We really appreciate you taking the time to leave us a review. We're incredibly pleased to hear that the team were able to assist you promptly with your matter. If we can provide you any further advice or guidance in the future, please do not hesitate to get in touch.

      0
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      Profile image of Richard Jones

      Richard Jones

      Richard

      I asked them for help with a case, they asked me to email them details, which I did, there were a few emails back and forth and they said they couldnt work with the information I supplied then billed me approx £900 despite not providing a service I could use. I questioned this and they said the charge was for reading the information and sending emails. Absolute joke.

      Dear Richard, Thank you for submitting your feedback. This review does not accurately reflect the truth, which is ultimately also why we ceased acting for you, in order to uphold our professional obligations pursuant to our Code of Conduct. We are proud of our team’s diligence in recognising and managing this matter. We note that we received a report from a High Court Enforcement Officer in this matter when recovering the sums due to us that: “The director proceeded to pin the agent against a kitchen sink and grabbed them by the neck with one hand, they began punching the agent with the other. The director continued to assault the agent who eventually managed to exit via the door, the agent then called the police ...” Given your extreme actions taken against a High Court Enforcement Officer, we do not consider further engagement or comment appropriate at this time.

      0
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      Profile image of Adam

      Adam

      Adam

      Excellent service and communication

      Hi Adam, We're incredibly pleased to hear that you had a great experience with Palmers Solicitors! Please don't hesitate to get in touch with us if you need any further advice.

      0
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      Profile image of mark daniels

      mark daniels

      mark

      Terrible Law Firm, been dealing with our simple case for months and months. No communication, never contacts us unless prompted and complained against. Case handlers leave without informing you, cases don't get handed over. Avoid this firm for probate and will execution, at all costs. (which I am sure will be sizable once they send us the bill, for their terrible service)

      Dear Mark, Thanks for taking the time to provide feedback to us. As one of Essex's leading independent law firms, we uphold the highest standards of client care and professionalism, so we take comments, such as yours, seriously. In order to address your comments in more detail, please reach out to our Supervising Department Director, Donna Smy, on 01268 240000 or by emailing DonnaSmy@palmerslaw.co.uk at the earliest opportunity.

      0
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      Profile image of James Denmark

      James Denmark

      Housing & Property

      James

      Palmers Law is great, the solicitor who helped me Kay was amazing. The due diligence, liaising relevant parties, reviewing, rectifying, corrections and implementation of clauses for lease arrangements the actions were second to none. Thank you Kay! A brilliant asset to Palmers Law.

      Legal experts tagged in
      this review

      legal expert Kay Hales Kay Hales

      Hi James, It's great to hear that you had a positive experience with Kay and our team! We will be sure to pass on your kind words to her. We always strive to provide the best service, and we're glad to hear that Kay and the team were able to meet these high standards for you. Please let us know if we can help you again in the future.

      0
      Collected on: Google collection source logo

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