PCS Legal Limited

PCS Legal are fantastic! They really helped me through every step of the way. Alisha was brilliant, she communicated everything to me in a timely manner and nothing was too much trouble. I would definitely recommend and would definitely use again.

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Miles Forsdike

We found PCS legal very easy to work with. They were prompt with responses and made the process seem simple. Carley, Summer and Holly were particularly helpful throughout.

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Holly Yorwarth

Luke and his team were professional and efficient with good communication during the process of selling our property. We thankfully had a smooth process and it was a pleasure working with PCS Legal.

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Luke Burton

Great experience selling my house. Up to date information and easy access to help with the whole process.

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Cash Bishop

Luke and his team supported us through the process of buying our new property and selling our current one. Luke was very proactive with all the conveyancing tasks and he supported us very professionally with all our queries and concerns , he always explained progress and fed back in a professional manner. House moving is very stressful but Luke and his team helped alleviate a lot of that stress for us.

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Luke Burton

Poor customer service, slow at replying and getting answers. Multiple times we got told “someone will call you back” and yet everytime we have to chase them. Even our estate agents have had to send them emails wondering what they’re playing around at. Avoid at all costs. Not worth a single penny.

Avoid!!! They refused to activate my nhbc policy for 2 years. When i call yo ask they give silly excuses which are lies because i verified every excuses given from nhbc. Buckie's Team to be precise. I have filed a complaint

I am beyond happy I had the help of PCS legal as a first time buyer. I am a first time buyer and this whole process (outside of PCS legal!) has been very overwhelming and mostly not enjoyable. However, Eleanor McHugh from PCS Legal has been absolutely amazing. She answered ALL my ridiculous first time buyer questions, of which I sometimes asked more than once and she always reassured me there was no such thing as a stupid question! She helped me understand all the documents that were sent through to me (of which there were many) and any questions I had that needed responses from the sellers solicitors, she would find out straight away. At no point did it come across to me that I was bothering anyone at PCS legal. Which I am sure I was! I had some issues with the seller and the estate agent contacting me, putting a lot of pressure on me, rushing me, asking me questions I simply did not know the answer too, and as a first time buyer with no real clue as to what is going on, I started to get quite uncomfortable. I let Eleanor know and she instructed me to send them her way, taking huge pressure off me, and taking the brunt of it essentually. I am very thankful for this. From the offer being accepted to me getting the keys, this took 3 months on the dot. Everytime I contacted Eleanor I had a reply on the same day, or the very next. She was always polite and cheery, just a real pleasure to comunicate with. I also like that this is all run with an online portal, all the milestones can be seen and what day they were completed, documents are uploaded and can be found all within one place, the details of the purchase with everyones contact numbers and emails, it is just a really great clear system. This is preferable for me as someone who is absolutely fine with technology, for someone a fair bit older, this could be an issue. The only odd thing for me was the extent of bank documents I had to provide. I could show my deposit within 6 years of bank statements (this might be considered excessive, but this didnt bother me!) however they stated they needed to see the account from £3,000 onwards. This equated to 14 years worth of bank statement, I made them aware of this however they still required it. I completely understand they need to check for money laundering offences, but I think because I could show the deposit and more within 6 years, ligitimetly from my salary, I found it quite invasive sending my bank statements from the age of 16 onwards. But I understand they are tied to their procedures in these circumstances! Overall I have had a wonderful experience with PCS legal, I had heard horror stories about solicitors not replying to people, and this process dragging on for 6-8 months or more for no real reason, this clearly does not happen here. I will be recommending PCS legal to all of my friends when they start buying their first properties. Who ever dealt with me at PCS legal at some point, of course inclding the wonderful Eleanor McHugh, thank you. Thank you for making this quite difficult process that much easier. When / if I go through this again, I will absolutely be back.

If you want someone to respond to you on time, then DONT GO TO PCS LEGAL. It is a super slow team who won’t check emails / aren’t professional enough to respond to emails or give you clarity. Megan is quite slow in responding / might not even respond post multiple follow ups or will respond half cooked information! Our completion statement didn’t had completion date. Our names on land registry document was incorrectly spelled, our question on other documents are still unanswered. I tried to connect with her over call but she was in such a rush to cut the call and didn’t answer the questions. She asked me to email her those points which I did but she never came back with answers. I am still waiting. Buckie , his boss is also marked in emails but not sure when will I get the information! It’s better to pay to someone who get things done even if it’s couple of bucks more than waiting for such important documents. They have been emailing me for completion confirmation, not sure what the process holds inside the organisation!

Fantastic service from Alisha! I would definitely recommend!

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Miles Forsdike