Crane and Staples LLP logo

Crane and Staples LLP

5.0 | 34 Reviews 34 Reviews | Employment
583 Total Company Reviews info icon Employment | info icon 583 Total Company Reviews Employment | info icon 583 Total Company Reviews

Longcroft House, Fretherne Road, Welwyn Garden City, Hertfordshire, AL8 6TU

Accepting new clients

Longcroft House, Fretherne Road, Welwyn Garden City, Hertfordshire, AL8 6TU

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 656984

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Crane and Staples LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Crane and Staples LLP are accredited by

Children Law accreditation awarded to Crane and Staples LLP
Family Law Advanced accreditation awarded to Crane and Staples LLP
Wills and Inheritance Quality Scheme accreditation awarded to Crane and Staples LLP

Description

We would be delighted to help you with your legal matters, whether for you, your family, or your business. Please call us to make an appointment or simply fill out our "Request a callback " form below to request a call back at a time convenient to you. We look forward to hearing from you.

Rankings by area of expertise

The rankings below show the areas of expertise that Crane and Staples LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Crane and Staples LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Crane and Staples LLP are accredited by

Children Law accreditation awarded to Crane and Staples LLP
Family Law Advanced accreditation awarded to Crane and Staples LLP
Wills and Inheritance Quality Scheme accreditation awarded to Crane and Staples LLP

Description

We would be delighted to help you with your legal matters, whether for you, your family, or your business. Please call us to make an appointment or simply fill out our "Request a callback " form below to request a call back at a time convenient to you. We look forward to hearing from you.

Rankings by area of expertise

The rankings below show the areas of expertise that Crane and Staples LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Crane and Staples LLP

Meet the team of Crane and Staples LLP

Contact & Locations - Crane and Staples LLP

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Longcroft House, Fretherne Road, Welwyn Garden City, Hertfordshire, AL8 6TU

Reviews

5.0 /5 34 Reviews
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Rating

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Clients say

What clients say about Crane and Staples LLP

Clients praise the firm’s expertise in probate and estate matters, divorce and family law, and property transactions. Reviews highlight a professional, efficient service delivered with strong legal knowledge and attention to detail. Clients particularly value clear, jargon-free explanations, regular updates, responsiveness, and practical guidance throughout often difficult processes. The team is described as supportive, attentive, hardworking and determined, with a reassuring manner that helps clients feel informed and well looked after. Overall, the firm is seen as reliable, approachable and highly effective.

Wonderful guidance
Clear explanations
Identified options
Kept informed
Friendly service
Professional approach
Reasonable costs
Very efficient
Attentive to detail
Highly knowledgeable

ReviewSolicitors Review List

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Louise

Employment

Data Protection enquiry

Michael was knowledgeable, courteous, friendly and pro-active in giving us clear advice and guidance over the telephone, with regard to a personal data protection concern.

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A representative from Crane & Staples LLP responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Alan,

Verified

Severance Agreement Review

It was easy to set up an account, which enabled the download of various documents and allowed me to provide instructions. Following this a meeting on the internet was quickly arranged, where my case was reviewed and various actions agreed. The solicitor contacted my employer and successfully argued the case for me to receive a better settlement.

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A representative from Crane & Staples LLP responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Jacqueline,

Verified
Employment

Review of severance agreement - clearly explained

Review of severance agreement. Michael went through the whole document with me, explained the technical details, agreed on some amendments to ensure clarity. He responded to my company and challenged when changes were not made following his review. Although my case was very straightforward and the changes were not critical, I felt that if more had been needed he would ensure if was done promptly and correctly on my behalf. I felt very well represented

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A representative from Crane & Staples LLP responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Stella,

Verified
Employment

Great Service

Michael helped me with my settlement agreement from my redundancy with a previous employer. He was very approachable, quick, professional and had a great eye for detail. He spotted inconsistencies in the agreement which were corrected. I would always be grateful for his efficient work.

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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Laura,

Verified
Employment

Great service

Efficient, in-depth and pleasant to work with

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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Other Reviews

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Joseph

Employment

Joseph

I recently engaged Crane & Staples Solicitors, Welwyn Garden City in an employment law & contract matter. Mr Michael Scutt was excellent. I will use the firms services again and I have no hesitation in unreservedly recommending Michael.

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A representative from Crane & Staples LLP responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Mark

Employment

Mark

i needed an employment law specialist quickly and Crane and Staples stepped up to the mark with practical and pragmatic advise.

A representative from Crane & Staples LLP responded to this review

Dear Mr Parker, thank you so much for taking the time to leave us this kind review. We are very pleased that we were able to help with your employment law matter. Best wishes, Crane & Staples LLP

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Elizabeth

Employment

Elizabeth

I received truly excellent service from Michael Scutt at Crane & Staples. He was extremely professional but also personable, explaining everything to me in terms I could easily understand. I really felt like he was on my side. I wouldn't hesitate to recommend them to anyone looking for an excellent law firm. Thank you Michael and the C&S team!

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A representative from Crane & Staples LLP responded to this review

Thank you very much for posting this lovely review about Michael Scutt and the team. We are so pleased that you thought the service was excellent and appreciated Michael's professional yet personable manner. We wish you all the best. Kind regards, Crane & Staples LLP.

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Malcolm Stanbrough

Employment

Malcolm Stanbrough

We have recently used the services of Elizabeth Russell (Employment Law) at Crane & Staples who was professional, efficient and polite throughout. We can highly recommend her and thank her for looking after us.

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Malcolm

Employment

Malcolm

We dealt with Elizabeth Russell who was professional, prompt and efficient and would highly recommend her for Employment Law queries and assistance.

A representative from Crane & Staples LLP responded to this review

Thank you for this kind review. We are so glad you were happy with Elizabeth's professional and efficient service.

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Reviews

4.9 /5 583 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Crane and Staples LLP

Clients praise the firm’s expertise in probate and estate matters, divorce and family law, and property transactions. Reviews highlight a professional, efficient service delivered with strong legal knowledge and attention to detail. Clients particularly value clear, jargon-free explanations, regular updates, responsiveness, and practical guidance throughout often difficult processes. The team is described as supportive, attentive, hardworking and determined, with a reassuring manner that helps clients feel informed and well looked after. Overall, the firm is seen as reliable, approachable and highly effective.

Wonderful guidance
Clear explanations
Identified options
Kept informed
Friendly service
Professional approach
Reasonable costs
Very efficient
Attentive to detail
Highly knowledgeable

ReviewSolicitors Review List

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Clive James

Verified
Wills, Trusts & Probate

Looking after my dads estate

Both the Lawyers that dealt with my dad's estate were wonderful. They guided my brother and I through a difficult experience, explaining things in a language we could understand, identifying options and generally making things much easier. I would highly recommend Crane and Staples.

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A representative from Crane & Staples LLP responded to this review

Thank you so much for your kind review. We are pleased to hear that our team were able to support you and your brother through what we know can be a difficult time. Providing clear guidance and making the process as straightforward as possible is very important to us. We really appreciate your recommendation and wish you and your family all the best.

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Anonymous

Verified
Housing & Property

Transfer of Land Registry Title

I received an excellent service from Eloise. She expedited what could have been a very long process and kept me fully informed. A pleasure to do business with. Would highly recommend.

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A representative from Crane & Staples LLP responded to this review

Thank you for your kind review. We are pleased that Eloise was able to expedite the transfer of your Land Registry title and keep you fully informed throughout the process. We appreciate you taking the time to share your experience. We wish you all the best for the future.

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Derek Lovell

Verified
Wills, Trusts & Probate

Probate services

Very good service provided at reasonable costs. Kept well informed at all stages of probate with good communication at all times. Friendly professional service provided.

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A representative from Crane & Staples LLP responded to this review

Thank you for writing this kind review for Georgina and the team. We are pleased you were happy with the friendly, professional service provided. We look forward to working with you in the future.

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Tiffany Payne

Verified
Family Law

Professional, knowledgeable and determined

Throughout a long and complicated divorce Danielle was always very professional, she has a direct clear approach and I always knew where I stood. She was very determined to an achieve the best outcome for me with realistic boundaries. I would highly recommend Danielle.

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A representative from Crane & Staples LLP responded to this review

Thank you so much for writing this lovely review for Danielle, Amy and the team. We are so pleased that you found Danielle's professional, clear and determined approach so valuable during this matter. We wish you all the best for the future.

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Anonymous

Verified
Family Law

Fantastic Family Lawyer

Highly recommended firm and in particular, Natasha Khakhar who was a pillar of strength for me during the most difficult time in my life. Very supportive and knowledgeable in her field. Extremely hardworking and dedicated to her work. Often works very late into the night to get the work done. Thank you Natasha and the team at Crane and Staples.

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A representative from Crane & Staples LLP responded to this review

Thank you for taking the time to write this wonderful review for Natasha and the team. We are so pleased you were happy with the service provided and appreciated Natasha's hard work and dedication. We wish you all the best for the future.

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Other Reviews

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Helena Goldwater

Helena

I paid £375 for a meeting with a partner, Danielle Peters, firstly I was left waiting for 20 minutes for my appointment and once I piped and said something about how much longer I had to wait the response was 'do you have another appointment?' which I found deeply degrading and unprofessional. I specifically said I wanted a senior solicitor to deal with my case but instead was told by Danielle that my case would be passed to an unqualified solicitor because basically I wasn't a high net worth client even though I had funds to pay for a senior solicitor. I had suffered significant trauma in the marriage and was made to go through the events in forensic detail again which was very triggering, a trauma informed response would have been better. I broke down in tears at one point when I was told I would be assigned a junior unqualified solicitor. I had a junior solicitor deal with my case for over a year which led probably to more money being spent due to her lack of experience and her obsession with my ex's needs and she was way out of her depth I did not want a repeat of this. I was then asked by Danielle about my future career prospects, which is not relevant to the case in hand and was unprofessional and was made to feel like a bit of dirt on the bottom of her shoe because I was not deemed career minded. I left the meeting feeling like I wanted to slit my wrists, triggered and traumatised and ruined my whole day I felt I couldn't eat or do anything and did not feel listened to at all. Danielle did give me some pieces of valuable advice which I will tale forward but unless you are a high net worth client don't bother seeing Danielle she'll just belittle you and fob you off with a junior solicitor.

Thank you for taking the time to share your feedback. We would welcome the opportunity to speak with you directly to better understand your concerns and address them appropriately. Please feel free to contact us at clientcare@crane-staples.co.uk or on 01707 329333, where you can speak with either Danielle Peters directly or Bonnie Twiggs, Partner. As a firm, we have a duty of confidentiality to our clients. Whilst we would be happy to discuss the specific details of your case with you directly, it would not be appropriate for us to do so in a public forum. We can, however, respond in more general terms to some of the points raised in your review. Firstly, we sincerely apologise for the delay you experienced on arrival. Whilst this was due to an exceptionally busy period in the office, we fully accept that keeping clients waiting is not reflective of our usual professional standards. Thank you for bringing this to our attention. Your feedback is important to us and will help us continue to improve our client experience. Our aim is always to provide clients with the most appropriate legal support for their individual circumstances. As part of that process, we discuss the various options available to clients to help them make informed decisions about how they wish to proceed. We also appreciate that discussing personal and often difficult experiences can be distressing. Our intention is always to gather the information necessary to provide appropriate legal advice in a professional, supportive and empathetic manner. We thank you again for taking the time to leave this feedback and are sorry if your experience did not reflect the high standards of client care we aim to provide. We were pleased to hear that you found some of Danielle's advice valuable, and we wish you all the very best for the future.

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Ann Hayden

Housing & Property

Ann

We are very pleased with the service we have received from Crane & Staples. Manish and his team kept us updated at all times and were very attentive to detail, responding to our questions quickly and satisfactorily. Our relationship with Crane & Staples goes back many years and we will continue to use them in the future and would recommend them to friends and family.

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Thank you for your kind review and for your continued trust in Crane & Staples. We are delighted to hear your positive feedback about Manish and the team, and we truly appreciate your recommendation. We look forward to working with you again in the future.

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Sukhminder Gill

Housing & Property

Sukhminder

Excellent and very efficient service from Kuldip Chima. I am very satisfied and Kuldip has dealt with 3 of my properties also will deal with more in the near future. I highly recommend Kuldip Chima and crane and Staples solicitors.

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Thank you for this lovely review for Kuldip Chima and the team. We are pleased you found the service efficient and we look forward to continuing to work with you!

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Angela

Housing & Property

Angela

Amy is polite and friendly and very helpful. She has assisted with conveyance of both my late aunt’s house as well as my own sale and purchase

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Thank you for taking the time to write this lovely review for Amy. We are glad you found her polite, friendly and helpful. We look forward to working with you in the future.

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Debbie

Housing & Property

Debbie

We were very impressed with the service we received during the sale process. They were very thorough and on top of everything. Was a bit disappointed to receive only an email telling us that the sale had gone through, rather than a telephone call. It was our buyer who informed us it had completed. Would definitely use their services again.

A representative from Crane & Staples LLP responded to this review

Thank you for taking the time to write this lovely review. We are pleased you were impressed with the thorough service provided. We have noted your helpful feedback about your preference for a phone call and will take this on board for future matters. We look forward to working with you again.

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