Mullis & Peake Llp

I was lucky enough to have William Cook as my solicitor on a really traumatic and tough case. William has been absolutely amazing throughout this whole process. He has been kind, empathetic and understanding. I've had various experiences with solicitors over the years and I've never dealt with anyone as lovely and professional as William. He would reply to every email within hours, always answered his phone or called me back and I always felt like he really cared about me and my situation. He made me feel like I was very important and I also know how much he wanted to get this resolved for me. I can't thank him enough for how he handled this case. I've been going through a lot of mental and physical health struggles throughout this time, which I shared very openly, and I can't imagine that was very easy to deal with. But William never spoke out of turn and was always very empathetic. A big thank you.

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William Cook

My experience with Esther Marshall was very short but Esther was very understanding and professional

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Esther Marshall

I want to sincerely thank William for the outstanding service and support he has provided throughout my case. From the very beginning, he has been professional, approachable, and incredibly thorough. His attention to detail, clear communication, and genuine care made a stressful situation much easier to navigate. He always kept me informed and made sure I understood every step of the process. I truly felt like I was in safe hands, and his dedication to achieving the best possible outcome did not go unnoticed. I couldn’t have asked for better support. Thank you again, William, for everything you’ve done for me—I genuinely appreciate your hard work and commitment. I would highly recommend you to anyone in need of reliable and trustworthy legal help.

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William Cook

Aaron was very helpful and professional. Would 100% recommend.

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Aaron Burkett

Communication was decent, but the email responses were excessively long and confusing. We approached this firm for assistance with an ongoing dispute involving a leaseholder regarding subletting, maintenance neglect, Insurance issues and repeated water damage affecting another leaseholder. The situation was further complicated by anti-social behaviour and additional damage caused during ongoing insurance restoration work, all stemming from the leaseholder’s failure to maintain their bathroom properly. As Freeholders, we are responsible for securing buildings insurance. However, recent events exposed discrepancies in the information provided by the leaseholder regarding insurance risk questions. Just this past week, several major brokerages have refused to quote or provide cover because we cannot answer these questions with certainty. The reason we can't is we are now aware and have evidence to confirm the leaseholders provide mis-information to their own Landlord insurers, therefore, we can't accept what they share at face value any more as incorrect or mis-information could lead to voiding of buildings insurances and or any claims. We sought legal assistance from Mullis Peake to help us navigate this issue and prevent insurance refusals. However, when we received a letter from the other party’s solicitor asserting that we were in breach of our insurance obligations, Mullis Peake refused to respond or defend our position. Their inaction left the other party believing that we were unwilling to take action, as they received no legal reply. Additionally, they incorrectly claimed that new legislation prevents banks and insurers from discriminating against tenants. While that may be true, it does not apply to preventing insurance companies from their legal rights to conduct their risk assessments, which determine whether to offer coverage based on accurate information provided. Given the leaseholder’s inconsistencies in their insurance disclosures to both ourselves and their own insurance company, we have every right to ensure the information provided to us is accurate otherwise, policies and claims could be voided. Despite this, Mullis Peake failed to provide any meaningful advice or support, we were fobbed off, leaving us in a position where we now cannot even obtain a quote for buildings insurance with major brokerages refusing to quote or offer insurance this past week. If you're dealing with a freeholder, leaseholder insurance dispute and the insurance companies risk profiling criteria, which materially impacts those with a mutual interest in the buildings insurance, I would strongly advise against using this firm. You may end up paying twice or worse still being refused insurance. Their complaints process was just as disappointing, offering little resolution, merely supporting their initial position.

A prompt, courteous and efficient service

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Esther Marshall

Esther was excellent from start to finish and dealt with my delicate case in an extremely warm and professional manner. She managed to negotiate a settlement figure of over 3 times what was originally offered.

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Esther Marshall

Denise and her team were excellent, explained things clearly, always prompt to reply and a very professional service

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Denise Madams

Esther was my employment solicitor helping with my settlement agreement. She made the entire process so easy and stress free. I would recommend her to anyone who is going through a redundancy or settlement agreement.

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Esther Marshall

The service was professional, pleasant (in unpleasant circumstances) and I cannot fault the process at all.

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Esther Marshall