Simpson Millar LLP

Thank you for taking the time to share your feedback. We’re sorry to hear how frustrating your experience has felt, particularly around continuity and the changes in who has been handling your case. We understand how unsettling that can be, especially in a complex medical negligence matter. Whilst your case remains ongoing, we appreciate that delays and changes in contact can cause understandable concern. Please be assured that the matter continues to be actively progressed, and decisions are being taken carefully and with your best interests in mind. If you would like to discuss your concerns further, or if there’s anything specific you’d like us to review, please contact us at reviews@simpsonmillar.co.uk so we can look into this in more detail. Wishing you all the best, The Simpson Millar Team

I'm really sorry that you've felt so let down by our service. Could you please email reviews@simpsonmillar.co.uk with your full name and case reference and we can try and get this sorted for you. Best wishes, Laura

Thank you for your feedback. We are sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we understand how frustrating it must have been to feel that your concerns were not properly understood or handled. We would like to look into this matter further, however we are unable to identify your enquiry based on the details provided. Please email reviews@simpsonmillar.co.uk with your full name and any additional information that may help us locate your call so that we can investigate this properly. Wishing you all the best, The Simpson Millar Team

Thank you for taking the time to share your kind feedback. We are delighted to hear that Kelly and the team supported you so well throughout your claim and that you felt able to focus on your recovery. It is great to know that you found the service professional and responsive, and that you were pleased with the outcome achieved. We truly appreciate your recommendation and will be sure to pass on your lovely comments to Kelly and the team. If you ever need advice or support with another legal matter, please don’t hesitate to get in touch. Wishing you all the best, The Simpson Millar Team

Thank you for taking the time to share such a thoughtful review. We are delighted to hear that you felt well supported throughout your negligence claim and that our communication was clear and professional from the outset. It is especially pleasing to hear your kind words about Emily Roberts, and how her expertise, clear explanations, and ongoing support helped make what could have been a stressful process feel more manageable. We will be sure to pass on your thanks to her. If you ever need advice or support with another legal matter, please don’t hesitate to get in touch. Wishing you all the best, The Simpson Millar Team

Thank you for taking the time to share this. It’s great to hear that Darren provided such professional and supportive guidance during what you describe as a very stressful process. Clear communication and confidence in the person handling your case can make a real difference, so we’re pleased you felt well supported and informed throughout. Your recommendation is genuinely appreciated. If you ever need advice or support with another legal matter in the future, please feel free to get in touch. Wishing you all the best, The Simpson Millar Team

Thank you for sharing your feedback. We are very sorry to hear how difficult this experience has felt for you, and we understand how upsetting it is to raise concerns about medical treatment and not receive the outcome you hoped for. We appreciate how frustrating it was to have more than one person involved in your case. We agree this is not the experience we want for any client, and we recognise how unsettling it can feel when you are already dealing with something so serious. Therefore any changes are not taken lightly and are only done so when there is no alternative or it is in the best interests of progressing the case. I am sorry you found this upsetting. It’s also important to explain that much of the delay you experienced was caused by the hospital’s slow release of key medical records. These were requested and chased repeatedly over several months, and without them we were unable to move forward with the expert review your case required. Once the full information became available, an independent medical expert reviewed the care you received. Their professional opinion was that the treatment provided met the standard required. We completely understand how distressing and disappointing this was for you to hear, especially given what you have been through, but we must follow the evidence and the conclusions reached by independent experts. We would never try to minimise anyone’s experience or “cover up” concerns raised about treatment and we are sorry you feel this way. When it became clear that the expert evidence did not support a legal claim, we explained this and discussed your options, including seeking a second opinion with another firm. We respect your decision to transfer your case to seek that second opinion and genuinely wish you the very best going forward. If you would like us to review any part of your experience with us further, please feel free to email reviews@simpsonmillar.co.uk with your case reference so we can look into things in more detail. Wishing you all the best, The Simpson Millar Team