Simpson Millar LLP

I had an extremely disappointing experience with Simpson Millar Solicitors. After four years, my case was ultimately dismissed due to a lack of evidence and poor-quality specialist reports. This outcome was incredibly frustrating given the amount of time invested. Throughout the entire four-year period, I was constantly chasing for updates and progress. Communication was very poor, and there was no sense of continuity — I had approximately 12–13 different case handlers, which made the process chaotic and disorganised. The handling of my case caused me a great deal of unnecessary stress and anxiety. I never felt properly supported or informed, and the service fell well below what I would expect from a professional legal firm. Due to the unacceptable level of service, I am now referring Simpson Millar to the Legal Ombudsman. I would not recommend this firm to anyone seeking reliable, competent legal representation.

I have used Simpson Milker twice now, both for property sale and purchase and i have been very impressed by their service. I see a lot of negativity on here, but honestly i will use them again should the need arise.

Let's start with the information that my mortgage offer was due to expire on 17.09 and the purchase of the flat was completed on 16.09... Simpson Millar was very slow in answering my emails and NEVER answered my calls, except at the end when the company changed the person who was in charge of my case. I probably asked them 20 times to change the email we are using for correspondence with no success. We are very disappointed with their managers too as they did not respond to our calls and emails asking for help. A positive side of our experience with them is that the last persons involved with dealing with our case were good and managed to complete the deal on the last day... I will advise you, to try to avoid Simpson Millar...

Simpson Millar are the worst law firm in the UK. They have let hundreds if not thousands of clients down who were using their conveyancing department — please look at Trustpilot. Do not use this company — they are in breach of SRA code of conduct and do not have your best interests at heart.

This company is an absolute shambles - please avoid it completely for any type of legal work. We instructed Simpson Millar in April for both a sale and a purchase - we have had nothing but problem after problem with them. Their conveyancing department is a complete scam. This Firm is deceitful, sneaky, has no integrity and definitely no interest in their clients best interests. We have reported them to the SRA and encourage anyone else too for a breach of their code of conduct. Their CEO does not care less about his clients and this is reflected in the whole company. Communication is dire - you can’t get hold of anyone, emails and voicemails go unanswered for weeks on end. They constantly put posts out to disgruntled clients asking them to email their (reviews at SM) email address but this is all for show, to seem like they’re doing something about complaints - but I assure you this email address goes unmonitored and unanswered. The complaints department are chocolate teapots who otherwise may aswell not bother - complaints are not taken seriously and I know I will be going to the ombudsman in 8 weeks time when they fail to resolve anything. We should have exchanged this week and completed next week but we will be lucky to not have it all fall through now as our solicitor has left and they haven’t assigned us a new one. They have said if you need it doing, to find someone else. Their attitude stinks and we will be taking legal action against SM. The stress, anxiety and mental health decline this has caused us is shocking and they should be ashamed of themselves. They have blocked me from their Facebook page after I’ve spoken the truth - and deleted my comments. Please please avoid - and for others in a similar situation, please report them to the SRA too. SM when you read this - the sooner you go completely bust the better.

I had an outstanding experience with Simpson Millar. Their attention to detail was exceptional, and I was kept thoroughly updated throughout the entire process. The guidance I received regarding my claim was top-tier, ultimately leading to the best possible outcome. A special thank you to Georgina, who managed my case faultlessly from start to finish. The service was so brilliant that I would have gladly given a 5-star review regardless of the final outcome. Highly recommended!

Helped with compensation for a claim against employers for Asbestosis contacted whilst working for them.

I had an extremely disappointing experience with Simpson Millar Solicitors. After four years, my case was ultimately dismissed due to a lack of evidence and poor-quality specialist reports. This outcome was incredibly frustrating given the amount of time invested. Throughout the entire four-year period, I was constantly chasing for updates and progress. Communication was very poor, and there was no sense of continuity — I had approximately 12–13 different case handlers, which made the process chaotic and disorganised. The handling of my case caused me a great deal of unnecessary stress and anxiety. I never felt properly supported or informed, and the service fell well below what I would expect from a professional legal firm. Due to the unacceptable level of service, I am now referring Simpson Millar to the Legal Ombudsman. I would not recommend this firm to anyone seeking reliable, competent legal representation.

Emma Hickey at Simpson Millar has been great to deal with. My claim has been ongoing for a while, and at the beginning I had a few changes in contact, but since Emma has been assigned she has kept me informed and updated throughout and helped me understand the process.

Even tho it took a few years for my claim to be sorted out, Simpson Millar kept me aware of what was happening. Many thanks for your help