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Simpson Millar LLP

4.2 | 58 Reviews 58 Reviews | Personal Injury
3,706 Total Company Reviews info icon Personal Injury | info icon 3,706 Total Company Reviews Personal Injury | info icon 3,706 Total Company Reviews

Edward Pavilion, Albert Dock, Liverpool, Merseyside, L3 4AF

Accepting new clients

Edward Pavilion, Albert Dock, Liverpool, Merseyside, L3 4AF

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 667645

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Simpson Millar LLP Review Scores & Client Satisfaction Overview

4.2
Excellent
84%
Value for
Money
83%
Success
Rate
83%
Would
Recommend
Communication 4.2/5
Initial Impressions 4.2/5
Approachability 4.2/5
Documentation Accuracy 4.2/5
Legal Knowledge 4.2/5
Value for money 4.2/5

Accreditations

Simpson Millar LLP are accredited by

Children Law accreditation awarded to Simpson Millar LLP
Family Law Advanced accreditation awarded to Simpson Millar LLP
Clinical Negligence accreditation awarded to Simpson Millar LLP

Description

At Simpson Millar, we appreciate that everyone's situation is unique, and we're here to offer you personalised, expert legal advice. With flexible funding options tailored to your needs, our dedicated team is here to guide you with professionalism, empathy, and transparency. We'll support you every step of the way, making sure you feel informed throughout your legal journey.

Rankings by area of expertise

The rankings below show the areas of expertise that Simpson Millar LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Simpson Millar LLP Review Scores & Client Satisfaction Overview

4.4
Excellent
88%
Value for
Money
5% above
national average
86%
Success
Rate
4% above
national average
86%
Would
Recommend
5% above
national average
Communication 4.4/5
Initial Impressions 4.4/5
Approachability 4.4/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.4/5
Value for money 4.4/5

Accreditations

Simpson Millar LLP are accredited by

Children Law accreditation awarded to Simpson Millar LLP
Family Law Advanced accreditation awarded to Simpson Millar LLP
Clinical Negligence accreditation awarded to Simpson Millar LLP

Description

At Simpson Millar, we appreciate that everyone's situation is unique, and we're here to offer you personalised, expert legal advice. With flexible funding options tailored to your needs, our dedicated team is here to guide you with professionalism, empathy, and transparency. We'll support you every step of the way, making sure you feel informed throughout your legal journey.

Rankings by area of expertise

The rankings below show the areas of expertise that Simpson Millar LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Simpson Millar LLP

Opening hours

Monday 09:00–18:00
Tuesday 09:00–18:00
Wednesday 09:00–18:00
Thursday 09:00–18:00
Friday 09:00–18:00
Saturday (Closed)
Sunday (Closed)

Edward Pavilion, Albert Dock, Liverpool, Merseyside, L3 4AF

Reviews

4.2 /5 58 Reviews
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Rating

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Clients say

What clients say about Simpson Millar LLP

The firm specialises in medical negligence, personal injury and employment-related claims, with strong expertise in litigation and securing favourable settlements. Clients praise clear, consistent communication, thorough attention to detail, and expert guidance throughout lengthy processes. Valued soft skills include professionalism, determination, empathy, responsiveness and approachability; clients note supportive, personable case management, helpful explanations and trust-building. The team is described as hardworking, diligent and effective at achieving positive outcomes.

professional service
excellent communication
knowledgeable staff
attentive detail
friendly support
responsive team
successful outcomes
trustworthy guidance
compassionate handling
efficient casework

ReviewSolicitors Review List

Profile image of chris

chris

Personal Injury

One star is to much

I had an extremely disappointing experience with Simpson Millar Solicitors. After four years, my case was ultimately dismissed due to a lack of evidence and poor-quality specialist reports. This outcome was incredibly frustrating given the amount of time invested. Throughout the entire four-year period, I was constantly chasing for updates and progress. Communication was very poor, and there was no sense of continuity — I had approximately 12–13 different case handlers, which made the process chaotic and disorganised. The handling of my case caused me a great deal of unnecessary stress and anxiety. I never felt properly supported or informed, and the service fell well below what I would expect from a professional legal firm. Due to the unacceptable level of service, I am now referring Simpson Millar to the Legal Ombudsman. I would not recommend this firm to anyone seeking reliable, competent legal representation.

A representative from Simpson Millar LLP responded to this review

Thank you for sharing your review. We are very sorry to hear how disappointed you feel about your experience and we recognise how upsetting it is when a case does not conclude in the way a client hopes, particularly after such a long period of time. We understand the frustration caused by the outcome of your case and the impact this has had on you. All advice provided was given carefully, based on the evidence available at the time and with your best interests in mind. Unfortunately, there are occasions where, despite extensive work being undertaken, the available evidence and expert opinion mean that a claim cannot be successfully progressed. The Simpson Millar Team

0
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Adrianna

Great job !

had a great experience with Simpson Miller Solicitors and couldn’t be more impressed with the service I received. A huge thank you to Lucy and Charlotte for all their hard work — they were professional, friendly, and really on the ball from start to finish. They got everything sorted out quickly, kept me in the loop throughout, and I was very happy with the outcome. It felt like real justice was done, and I ended up with a decent amount for the accident too. I’m really grateful for everything they did and wouldn’t hesitate to recommend them to anyone needing legal help. Thank you again!

A representative from Simpson Millar LLP responded to this review

We’re so pleased to hear you had such a positive experience and that Lucy and Charlotte’s support made a real difference throughout your claim. It’s great to know you felt well looked after and kept informed, and that the outcome felt fair and worthwhile. We’ll be sure to pass on your kind words to the team. If we can ever assist you again in the future, please don't hesitate to get in touch. Wishing you all the best, The Simpson Millar Team

0
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Anonymous

Verified
Personal Injury

Industrial Disease Compensation Claim

We didn’t even know if we would have a claim to start with and even though this claim has taken a very long time to be settled, Simpson Millar have been very supportive with me all the way through. I am only sad that my companion never got to see any monies from this claim. The communication from the team of admin staff at the solicitors was fantastic, they kept us updated as they received information, which at one point was on a daily basis. I would like to thank all involved for their continued support and and would highly recommend this team of people should you need a specialist solicitor to assist with your claim.

2
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Abdo

Personal Injury

Simpson miller handled my case and won

I hired Simpsonmiller for a compensation claim Soni Urfa was very responsive and fast She sorted out my case and won my claim I am grateful and I will use their services for sure Best service ever

3
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Abigail

Clinical Negligence

Clinical Negligence case.

I opened up a clinical negligence case on behalf of my daughter in 2011 with Simpson Millar. Had very good communication from the start and everything was always made very clear. Despite the case only closing recently, the level of care and support offered didn't falter during this time. I always felt included, updated and always had great interactions with the staff. I feel like my solicitor (and all those involved) handled my case in professional manner throughout, while also making me feel comfortable to speak openly with them. I am very happy with the commitment and hard work that was put into bringing my case to a successful end. I would definitely recommend using Simpson Millar.

0
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Other Reviews

Profile image of Sue Wilkinson

Sue Wilkinson

Sue

Worked hard to secure a good outcome.

0
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Joel andrew

Joel

I had an outstanding experience with Simpson Millar. Their attention to detail was exceptional, and I was kept thoroughly updated throughout the entire process. The guidance I received regarding my claim was top-tier, ultimately leading to the best possible outcome. A special thank you to Georgina, who managed my case faultlessly from start to finish. The service was so brilliant that I would have gladly given a 5-star review regardless of the final outcome. Highly recommended!

Thank you for taking the time to share such wonderful feedback. We are delighted to hear that you had such an outstanding experience with our team and that you felt fully informed and supported throughout your claim. It is especially pleasing to know that Georgina managed your case so effectively from start to finish and helped achieve the best possible outcome for you. Your comments about the level of service and care provided mean a great deal to us, and we will be sure to pass on your kind words to Georgina. We truly appreciate your recommendation. If you ever need advice or support with another legal matter, please don’t hesitate to get in touch. Wishing you all the best, The Simpson Millar Team

0
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Bandit

Bandit

I recently used this solicitor for my hearing claim and was extremely impressed throughout the entire process. Professional, knowledgeable, and always quick to respond to any questions or concerns I had. They kept me fully informed at every stage and handled everything efficiently and confidently. I would highly recommend their services to anyone looking for a reliable and professional lawyer.

We really appreciate you taking the time to leave such positive feedback about your hearing loss claim experience with us. It is fantastic to hear that you felt supported and informed throughout the process, and that our team responded quickly whenever you had questions or concerns. Legal claims can sometimes feel overwhelming, so knowing that you felt confident in the way your case was handled means a great deal to us. Thank you as well for your recommendation. It is always rewarding to hear that a client felt they could rely on us during an important matter. If you ever need legal advice or support in the future, please feel free to contact us. Wishing you all the best, The Simpson Millar Team

0
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Angel crawford Birkett

Angel

I would just like to know where is the reviews on family cases such as Family court when it comes to the process of children Services the local authorities and how solicitors have supported their clients through the process and in what Acceptable timeframe And outcome when it comes to review I cannot comment yet on a review based on Simpson Miller. My first solicitor was abrupt and I had to change to a different firm yet to work alongside as paralegal and solicitors Itself also being Simpson Miller I am not yet ready to give a review as it is under observation but I would like to know what other clients perceptions are when it comes into respect to Child Court matters and as such as care interim orders placed on parents including parents with disabilities and how these matters have been resolved as outcomes in reviews. I cannot see any reviews here Which would be helpful for me to read And also to help me understand others Experiences centred around that.

Thank you for taking the time to share your feedback. We understand that family and child care proceedings can be incredibly difficult and emotional, particularly where decisions are being made about children and their care. We appreciate that you are looking for insight into other clients’ experiences in similar situations. Due to the sensitive and confidential nature of family law matters, especially those involving children and local authorities, we are often limited in what can be shared publicly in reviews. This is to protect the privacy of the families involved. We recognise that your own case is ongoing, and we remain committed to supporting you through the process. These matters can take time, as they involve careful consideration by the courts and multiple parties, always with the child’s welfare as the central priority. If you have any questions or would like further clarity about your case or the process, please continue to raise these directly with your legal team so they can support you appropriately. Wishing you all the best, The Simpson Millar Team

0
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Dawn Longhurst

Dawn

"I am delighted with the way kelly and the team dealt with my claim. They were professional, responsive, and I received a fantastic settlement, allowing me to focus on my recovery". Thank you so much for all your hard work. Would definitely recommend 🌟🌟🌟🌟🌟

Thank you for taking the time to share your kind feedback. We are delighted to hear that Kelly and the team supported you so well throughout your claim and that you felt able to focus on your recovery. It is great to know that you found the service professional and responsive, and that you were pleased with the outcome achieved. We truly appreciate your recommendation and will be sure to pass on your lovely comments to Kelly and the team. If you ever need advice or support with another legal matter, please don’t hesitate to get in touch. Wishing you all the best, The Simpson Millar Team

0
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Reviews

4.4 /5 3706 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Simpson Millar LLP

The firm specialises in medical negligence, personal injury and employment-related claims, with strong expertise in litigation and securing favourable settlements. Clients praise clear, consistent communication, thorough attention to detail, and expert guidance throughout lengthy processes. Valued soft skills include professionalism, determination, empathy, responsiveness and approachability; clients note supportive, personable case management, helpful explanations and trust-building. The team is described as hardworking, diligent and effective at achieving positive outcomes.

professional service
excellent communication
knowledgeable staff
attentive detail
friendly support
responsive team
successful outcomes
trustworthy guidance
compassionate handling
efficient casework

ReviewSolicitors Review List

Profile image of MARC A

MARC A

Clinical Negligence

The revolving door of case handlers

I have been using SM for a medical negligence case , it’s been a revolving door of people handling my case , i have really lost count now who is managing it. They have been so slow to move to case along , even when they agreed with experts that the case was sound months and months went by without really doing anything , so much so we almost ran out of time .

A representative from Simpson Millar LLP responded to this review

Thank you for taking the time to share your feedback. We’re sorry to hear how frustrating your experience has felt, particularly around continuity and the changes in who has been handling your case. We understand how unsettling that can be, especially in a complex medical negligence matter. Whilst your case remains ongoing, we appreciate that delays and changes in contact can cause understandable concern. Please be assured that the matter continues to be actively progressed, and decisions are being taken carefully and with your best interests in mind. If you would like to discuss your concerns further, or if there’s anything specific you’d like us to review, please contact us at reviews@simpsonmillar.co.uk so we can look into this in more detail. Wishing you all the best, The Simpson Millar Team

0
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Profile image of chris

chris

Personal Injury

One star is to much

I had an extremely disappointing experience with Simpson Millar Solicitors. After four years, my case was ultimately dismissed due to a lack of evidence and poor-quality specialist reports. This outcome was incredibly frustrating given the amount of time invested. Throughout the entire four-year period, I was constantly chasing for updates and progress. Communication was very poor, and there was no sense of continuity — I had approximately 12–13 different case handlers, which made the process chaotic and disorganised. The handling of my case caused me a great deal of unnecessary stress and anxiety. I never felt properly supported or informed, and the service fell well below what I would expect from a professional legal firm. Due to the unacceptable level of service, I am now referring Simpson Millar to the Legal Ombudsman. I would not recommend this firm to anyone seeking reliable, competent legal representation.

A representative from Simpson Millar LLP responded to this review

Thank you for sharing your review. We are very sorry to hear how disappointed you feel about your experience and we recognise how upsetting it is when a case does not conclude in the way a client hopes, particularly after such a long period of time. We understand the frustration caused by the outcome of your case and the impact this has had on you. All advice provided was given carefully, based on the evidence available at the time and with your best interests in mind. Unfortunately, there are occasions where, despite extensive work being undertaken, the available evidence and expert opinion mean that a claim cannot be successfully progressed. The Simpson Millar Team

0
Collected on: ReviewSolicitor collection source logo
Profile image of Adrianna

Adrianna

Great job !

had a great experience with Simpson Miller Solicitors and couldn’t be more impressed with the service I received. A huge thank you to Lucy and Charlotte for all their hard work — they were professional, friendly, and really on the ball from start to finish. They got everything sorted out quickly, kept me in the loop throughout, and I was very happy with the outcome. It felt like real justice was done, and I ended up with a decent amount for the accident too. I’m really grateful for everything they did and wouldn’t hesitate to recommend them to anyone needing legal help. Thank you again!

A representative from Simpson Millar LLP responded to this review

We’re so pleased to hear you had such a positive experience and that Lucy and Charlotte’s support made a real difference throughout your claim. It’s great to know you felt well looked after and kept informed, and that the outcome felt fair and worthwhile. We’ll be sure to pass on your kind words to the team. If we can ever assist you again in the future, please don't hesitate to get in touch. Wishing you all the best, The Simpson Millar Team

0
Collected on: ReviewSolicitor collection source logo
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Kevin

Employment

Never assessed our claim

Avoid this solicitors. Unfairly dismissed and won our tribunal. Simpson Millar advice was to accept £20,000 based on no calculations of loss , messed up my ET1 form to the tribunal, missed out disability discrimination. We were offered £50,000 before the tribunal. We proved our overtime losses for 18 months was worth £20,000 . Simpson Millar could have and have cost us thousands of pounds.Won unfair dismissal with a different solicitor. Only writing the review to allow others to make a informed decision. Solicitor could not give us the calculation they based there very low figure on , just wanted to settle as quickly as possible.

4
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Jane

Housing & Property

Good communication

I have used Simpson Milker twice now, both for property sale and purchase and i have been very impressed by their service. I see a lot of negativity on here, but honestly i will use them again should the need arise.

0
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Other Reviews

Profile image of Sue Wilkinson

Sue Wilkinson

Sue

Worked hard to secure a good outcome.

0
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Profile image of Joel andrew

Joel andrew

Joel

I had an outstanding experience with Simpson Millar. Their attention to detail was exceptional, and I was kept thoroughly updated throughout the entire process. The guidance I received regarding my claim was top-tier, ultimately leading to the best possible outcome. A special thank you to Georgina, who managed my case faultlessly from start to finish. The service was so brilliant that I would have gladly given a 5-star review regardless of the final outcome. Highly recommended!

Thank you for taking the time to share such wonderful feedback. We are delighted to hear that you had such an outstanding experience with our team and that you felt fully informed and supported throughout your claim. It is especially pleasing to know that Georgina managed your case so effectively from start to finish and helped achieve the best possible outcome for you. Your comments about the level of service and care provided mean a great deal to us, and we will be sure to pass on your kind words to Georgina. We truly appreciate your recommendation. If you ever need advice or support with another legal matter, please don’t hesitate to get in touch. Wishing you all the best, The Simpson Millar Team

0
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Profile image of Bandit

Bandit

Bandit

I recently used this solicitor for my hearing claim and was extremely impressed throughout the entire process. Professional, knowledgeable, and always quick to respond to any questions or concerns I had. They kept me fully informed at every stage and handled everything efficiently and confidently. I would highly recommend their services to anyone looking for a reliable and professional lawyer.

We really appreciate you taking the time to leave such positive feedback about your hearing loss claim experience with us. It is fantastic to hear that you felt supported and informed throughout the process, and that our team responded quickly whenever you had questions or concerns. Legal claims can sometimes feel overwhelming, so knowing that you felt confident in the way your case was handled means a great deal to us. Thank you as well for your recommendation. It is always rewarding to hear that a client felt they could rely on us during an important matter. If you ever need legal advice or support in the future, please feel free to contact us. Wishing you all the best, The Simpson Millar Team

0
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Sabrina CH

Sabrina

I can help you improve your business rating with positive reviews, attract new customers, and get negative reviews removed. Please contact me directly. My WhatsApp number is listed on my profile. Contact me here.

0
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Alice Lemaitre

Alice

Professional, determined yet personable service from Simpson Millar to get my case to a satisfactory conclusion. I very much valued their expertise and determination to gather my case details and explain the timeline. These are lenghty collaborations and the process could be draining but Simpson Millar work with their clients to build trust overtime and positive dialogue. I am most grateful that they made this difficult experience more manageable and delivered closure.

Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that you found our service professional, determined, and personable throughout your case. We understand that legal claims can often be lengthy and emotionally draining, so it is especially pleasing to know that you felt supported, informed, and able to build trust with the team over time. Ensuring clients understand the process and feel reassured throughout is very important to us, and we are pleased we could help make a difficult experience feel more manageable whilst achieving a satisfactory conclusion for you. If you ever need advice or support with another legal matter, please don’t hesitate to get in touch. Wishing you all the best, The Simpson Millar Team

0
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