The positive reviews on this site are written by the company staff, the solicitors themselves. They are just a dishonest business and will do anything to keep your money without providing advice or doing work.
I hired Richard Stephens for an employment matter for a brief time. He charged me for work I did myself, changed and ruined my good work and charged me loads for it. Richard was dishonest, didn't know the employment law, didn't tell me very important basic information which I found out myself later and lied when I complained. He is and paying him lots of money doesn't mean he will defend you. In my case he worked against me while he was involved.
They know what they are doing is wrong and most people highly likely complain. He inflated my bill even further so he could pretend to give me a twenty percent discount when I complained. He lacks integrity and is not interested in anything beyond what he can charge you. He has no intention of winning either. I would have got a better service out of him if he had cleaned my flat for the £4000 I paid him in two weeks. At least he wouldn't have got a chance to harm my case.
Keep away from these people. If there is a rare good solicitor in this company I wasn't lucky enough to meet them. They wouldn't last long in this environment anyway.