Property Ownership
|
921 Total Company Reviews
Property Ownership
|
921 Total Company Reviews
Cambridge House, 26 Tombland, Norwich, Norfolk, NR3 1RE
Accepting new clients
Cambridge House, 26 Tombland, Norwich, Norfolk, NR3 1RE
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 805794
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In your own words, tell us what you need help with and we’ll show you how this law firm may be able to assist, based on their experience and client feedback.
Hansells are accredited by
Hansells Solicitors offer legal solutions to personal and corporate clients in Norfolk, across the UK and overseas.
The rankings below show the areas of expertise that Hansells offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Hansells are accredited by
Hansells Solicitors offer legal solutions to personal and corporate clients in Norfolk, across the UK and overseas.
The rankings below show the areas of expertise that Hansells offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
This review was submitted by a verified client of Hansells.
I have over 50 years of good relationships with Hansells staff, Good teamwork is a key strength
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| Monday | 09:00–17:00 |
| Tuesday | 09:00–17:00 |
| Wednesday | 09:00–17:00 |
| Thursday | 09:00–17:00 |
| Friday | 09:00–17:00 |
| Saturday | (Closed) |
| Sunday | (Closed) |
Cambridge House, 26 Tombland, Norwich, Norfolk, NR3 1RE
What clients say about Hansells
The firm is praised for its expertise in wills, probate, powers of attorney, property transactions, conveyancing, notary work and employment matters, with some experience in personal injury and sensitive estate issues. Clients value the team’s clear, practical advice, strong legal knowledge and ability to manage complex cases efficiently. Soft skills highlighted include being approachable, friendly, patient, empathetic and reassuring, with excellent communication, responsiveness and a calm, professional manner that makes processes straightforward and easy to understand.
This review was submitted by a verified client of Hansells.
Unfortunately I didn’t have a positive experience. Whenever I called, it felt I was an irritation , both in tone of voice and abrupt manner.. There were a number of emails that weren’t responded to. Freeholders shared the same experience regarding lack of response to emails.. Paperwork went missing and never at any point did I receive an apology. There were a number of things I didn’t understand about the sales process and although I asked both on the phone or via email, there were numerous occasions when I didn’t receive a satisfactory response.I was so unhappy with the service throughout that I made a list of dated incidents should I decide to make a formal complaint. I would certainly never recommend this firm.
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Thank you for your feedback. We are very sorry to hear that you were unhappy with the service you received. The experience you have described is not the standard of service we aim to provide, particularly in relation to communication, responsiveness and the handling of your matter. We appreciate how frustrating this must have been and sincerely apologise that we did not meet your expectations. Your comments have been noted and shared internally, as feedback such as this is important in helping us improve our service. We wish you all the best for the future.
This review was submitted by a verified client of Hansells.
Gemma worked very hard to get our purchase finalised and had to overcome problems caused by vendor's conveyancers.
This review was submitted by a verified client of Hansells.
Emma looked after us very well and made sure we were kept informed throughout. Such a lovely and friendly lady for whom nothing was too much trouble. Thank you Emma.
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Thank you for your feedback. We're delighted to hear Emma kept you informed throughout and made the process as smooth as possible. She'll be thrilled to know her friendly, helpful approach made such a positive difference. Thank you for choosing us.
This review was submitted by a verified client of Hansells.
Becky Gieb acted on my behalf with the sale of my house. She was very empathetic as my husband died during this time. She worked hard to get the best outcomes. It was a slow process.
Thank you for your kind feedback. We're so sorry for your loss and are pleased Becky was able to support you during such a difficult time. Despite the slow process, we're delighted her hard work and dedication helped achieve the best possible outcome for you. We wish you all the very best moving forward.
This review was submitted by a verified client of Hansells.
Sue was as professional as ever, and kept us advised at all stages of the property sale
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Thank you for your kind feedback. We're delighted to hear that Sue's professionalism and clear communication kept you informed throughout your property sale. We really appreciate your recommendation and will be sure to pass on your comments to Sue.
Unfortunately, our experience with Hansells during our house purchase was extremely disappointing. Although they were acting for the sellers rather than us directly, their lack of communication caused significant delays throughout the transaction. Our purchase ended up taking almost six months to complete, and much of that time was spent waiting for responses and information that should have been provided much sooner. Communication with our solicitor appeared poor, and we were ultimately forced to exchange contracts the day before completion because matters had not been dealt with in a timely manner. Moving house is stressful enough without unnecessary delays and uncertainty. Based on our experience, I would not recommend Hansells.
Unfortunately, I was not particularly impressed with the service we received during the purchase of our chalet. The purchase took considerably longer than the completion date we had hoped for, which was very frustrating. Emma Bumphrey was initially dealing with our purchase, but I found it extremely difficult to get through to her. I could never speak to Emma directly as I was unable to get past the receptionist. I often found myself having to chase for updates, and at times I felt like I was being a nuisance for doing so. I feel the communication could be improved. When Emma went on annual leave, Sue Lloyd took over the matter and things did seem to progress more quickly. However, overall I felt that the process required far too many phone calls and too much chasing from me to get things moving. We did eventually complete the purchase and are very happy to have our chalet, but unfortunately the experience with the solicitors was much more stressful than it needed to be.
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding communication and delays during your purchase. We understand how frustrating this must have been and sincerely apologise that the service you received fell short of the standards we aim to provide. Your comments have been noted and will be shared with the relevant team.
Excellent service attention to detail very good. Would recommend Hansells to all thanks. .
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Thank you for your kind feedback. We're delighted to hear you received excellent service from Gemma. We really appreciate your recommendation and will be sure to pass on your comments.
Excellent trouble free professional service.
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Thanks for your feedback Peter,
I used Hansells as my Solicitors for a resent property purchase and would very much use them again. They weren't the cheapest option, but were very much worth it. My Solicitor, kept me updated regularly, and answered any questions I had. More importantly they were on top of everything and any delays were very much a case of waiting for a reply or action from the sellers Solicitors.
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Thank you for your feedback. We're delighted to hear you were pleased with the service you received and felt well informed throughout your property purchase. We appreciate your recognition of our proactive approach and look forward to helping you again in the future.
What clients say about Hansells
The firm is praised for its expertise in wills, probate, powers of attorney, property transactions, conveyancing, notary work and employment matters, with some experience in personal injury and sensitive estate issues. Clients value the team’s clear, practical advice, strong legal knowledge and ability to manage complex cases efficiently. Soft skills highlighted include being approachable, friendly, patient, empathetic and reassuring, with excellent communication, responsiveness and a calm, professional manner that makes processes straightforward and easy to understand.
This review was submitted by a verified client of Hansells.
Mr Kivyta was always readily available when I needed to query anything- very much appreciated
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Thank you for your feedback. We're delighted to hear that Dav was always available to answer your questions and provide support when needed. Your kind comments are greatly appreciated.
This review was submitted by a verified client of Hansells.
Clare provided a smooth and professional service from start to finish. Her refreshing approach made the whole process straightforward and easy to understand. I felt fully supported throughout and received excellent advice and guidance. The service was great value for money, and I wouldn't hesitate to use Clare again in the future. Highly recommended.
Solicitors tagged in
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Thank you for your kind feedback. We're delighted to hear that Clare's professional and refreshing approach made the process straightforward and easy to follow. It's wonderful to know you felt supported throughout and received great value for money. We appreciate your recommendation and look forward to assisting you again in the future.
This review was submitted by a verified client of Hansells.
It was extremely helpful that Dav could see me at my home as I had fractured my pelvis earlier in the summer. So for me, the service provided was excellent. Also, he was very pleasant and helpful. Top Man
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Thank you for your feedback. We're delighted to hear that Dav was able to provide a convenient home visit and that you found his service helpful, professional and supportive. Your kind comments are greatly appreciated.
This review was submitted by a verified client of Hansells.
A first class service from Bev, approachable , friendly with sensible advice given
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Thank you for your feedback. We're delighted to hear that Bev provided a first-class service, combining a friendly and approachable manner with clear, sensible advice. We appreciate your recommendation.
This review was submitted by a verified client of Hansells.
Straightforward, professional advice give in a clear and timely manner
Legal experts tagged in
this review
Thank you for your feedback. We're pleased to hear you received straightforward, professional advice delivered clearly and promptly. We appreciate you taking the time to share your experience.
Unfortunately, our experience with Hansells during our house purchase was extremely disappointing. Although they were acting for the sellers rather than us directly, their lack of communication caused significant delays throughout the transaction. Our purchase ended up taking almost six months to complete, and much of that time was spent waiting for responses and information that should have been provided much sooner. Communication with our solicitor appeared poor, and we were ultimately forced to exchange contracts the day before completion because matters had not been dealt with in a timely manner. Moving house is stressful enough without unnecessary delays and uncertainty. Based on our experience, I would not recommend Hansells.
Unfortunately, I was not particularly impressed with the service we received during the purchase of our chalet. The purchase took considerably longer than the completion date we had hoped for, which was very frustrating. Emma Bumphrey was initially dealing with our purchase, but I found it extremely difficult to get through to her. I could never speak to Emma directly as I was unable to get past the receptionist. I often found myself having to chase for updates, and at times I felt like I was being a nuisance for doing so. I feel the communication could be improved. When Emma went on annual leave, Sue Lloyd took over the matter and things did seem to progress more quickly. However, overall I felt that the process required far too many phone calls and too much chasing from me to get things moving. We did eventually complete the purchase and are very happy to have our chalet, but unfortunately the experience with the solicitors was much more stressful than it needed to be.
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding communication and delays during your purchase. We understand how frustrating this must have been and sincerely apologise that the service you received fell short of the standards we aim to provide. Your comments have been noted and will be shared with the relevant team.
A very good experience
Thanks for your feedback Chris, glad you had a good experience
Excellent notary service – professional, efficient and genuinely helpful.
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Excellent service attention to detail very good. Would recommend Hansells to all thanks. .
Solicitors tagged in
this review
Thank you for your kind feedback. We're delighted to hear you received excellent service from Gemma. We really appreciate your recommendation and will be sure to pass on your comments.
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