HCR Law

On the ball and will push to achieve results and kept me informed during the process

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Alison Mannas

Laura was recommended to us as first time buyers and we don’t know what we would have done without her. We felt at ease the entire process, always felt like we could jump on a call and felt like we learnt a lot from the experience. We would recommend Laura to anyone and everyone - she is incredible and just an absolute delight to work with. We will miss our frequent chats with Laura - that is how you know you found the right lawyer!

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Laura Upshall

Tom Thorn

27/05/2026

Hello Sophie and Jay, thank you for your great review. We're glad that your first purchase went well and have passed your kind words onto Laura and the team.

Have now had the benefit of Laura's support on a number of transactions and she consistently goes above and beyond to take the burden of the process away from you and to make up for the slack of other parties involved in the process. Almost as sure as any potential problem arises, Laura has either come up with a solution or has the alternatives available to provide you with a sensible option not losing sight of the objective to get the deal done effectively. All the time keeping you adequately appraised of progress. Could not recommend highly enough.

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Laura Upshall

Tom Thorn

22/05/2026

Thank you Paul for the positive review, we have passed your kind words onto Laura and the team.

We were selling the family home inherited from our parents, who had bought it in the 1950s. Numerous issues arose, including a long-standing uncompleted party-wall award. At all times, Samantha Houlden from HCR was on top of the detail and took a shrewd, practical approach, responding quickly. Neither a late switch in purchasers nor the fact that the property was a considerable distance away held back the eventual smooth completion of the sale. Prompt, professional advice removed the anxiety that can easily surround such a major transaction.

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Samantha Houlden

Tom Thorn

22/05/2026

Thank you David for the great review, we are glad the house sale went through and we have passed your words onto Samantha and the team.

I highly recommend Matt Gillett for his outstanding work in employment law. He demonstrated professionalism, integrity, and sharp judgment from the start, giving me complete confidence throughout. Matt quickly got to the heart of the matter, identified the key points within a complex agreement, and set out a clear, compelling position. His communication was precise, firm, and highly effective—applying the right level of pressure while remaining entirely professional. Thanks to his decisive and strategic approach, the matter was resolved efficiently with an excellent outcome. Matt is knowledgeable, responsive, and genuinely committed to achieving the best results for his clients. I would not hesitate to recommend him.

Tom Thorn

12/05/2026

Thank you Irina for the great review, we have passed your positive words onto Matt and the employment team.

From the initial phone call through to attending our appointment at HCR Law in Hereford, the entire process was smooth and efficient. Booking was straightforward, and we were able to secure a same-day appointment, which was greatly appreciated. Upon arrival, the reception area was clean and well-presented. The two receptionists were attentive, professional, and welcoming. They promptly checked us in and quickly contacted the lawyer we were scheduled to meet. The lawyer herself was punctual, approachable, and highly efficient. The meeting was clear, well-structured, and handled with professionalism, making the overall experience quick and easy. Overall, we were very pleased with the service and would highly recommend

Tom Thorn

12/05/2026

Thank you Illy for the positive review. We have passed your kind words onto the Hereford team.

Remarkable unhelpful and rude when just asking for logics information. Let alone the Will they created that ripped our family apart. Vile group of people.

Tom Thorn

08/04/2026

Dear Robert. We are sorry to hear that you are unhappy with the service you received. We would welcome the opportunity to investigate the issue further. Please email us full details of the issues you have encountered at complaints@hcrlaw.com and we would be happy to investigate the matter further.

I can’t thank James Osbourne and Lauren Powell-Bateson enough for the support they have given me during one of the most difficult times in my life. Their professionalism, compassion, and dedication have been truly outstanding from start to finish. They guided me through every step with clear advice, patience, and genuine care, always making me feel supported and understood. Having solicitors who are not only incredibly knowledgeable but also kind and approachable made such a difference during a very challenging time. If you are looking for a family law solicitor, I would highly recommend James Osbourne and Lauren Powell-Bateson. They have been absolutely fantastic.

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James Osborne

Tom Thorn

06/03/2026

Thank you Joanne for the great review, I have passed your kind words onto James and Lauren in the Family team.

Awful service

Tom Thorn

05/02/2026

Dear Mary We are sorry to hear that you are unhappy with the service you received. We would welcome the opportunity to investigate the issue further. Please email us full details of the issues you have encountered at complaints@hcrlaw.com and we would be happy to investigate the matter further.

Other than the individual actions of one solicitor which was very good, the rest of the service and experiences over almost 12 months for our business has not been good. The communication is awful, advice is not definitive and the rates are exceptionally high for a service which doesn't match the costs. I could not recommend them at all, and despite multiple attempted to contact them recently over a legal need, we have received ZERO communication which has prompted us to switch firms.