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Eric Robinson Solicitors

4.6 | 23 Reviews 23 Reviews | Deceptive Practices
2,448 Total Company Reviews info icon Deceptive Practices | info icon 2,448 Total Company Reviews Deceptive Practices | info icon 2,448 Total Company Reviews

4 The Square, Richmond, Richmond, Surrey, TW9 1DZ

Accepting new clients

4 The Square, Richmond, Richmond, Surrey, TW9 1DZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 641251

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Eric Robinson Solicitors |

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Eric Robinson Solicitors Review Scores & Client Satisfaction Overview

4.6
Excellent
91%
Value for
Money
91%
Success
Rate
91%
Would
Recommend
Communication 4.6/5
Initial Impressions 4.8/5
Approachability 4.6/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.7/5
Value for money 4.6/5

Accreditations

Eric Robinson Solicitors are accredited by

Children Law accreditation awarded to Eric Robinson Solicitors
Family Mediation accreditation awarded to Eric Robinson Solicitors
Criminal Litigation accreditation awarded to Eric Robinson Solicitors

Description

Making Law, Make Sense. Law is supposed to make life simpler, clearer and more predictable. At Eric Robinson Solicitors it is our job to make the law work for you. That means being easy to talk to. It means using real language rather than legal jargon. And it means doing everything we can to help you, or your business, get what you need. Our mission is making law, make sense.

Rankings by area of expertise

The rankings below show the areas of expertise that Eric Robinson Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Eric Robinson Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Eric Robinson Solicitors are accredited by

Children Law accreditation awarded to Eric Robinson Solicitors
Family Mediation accreditation awarded to Eric Robinson Solicitors
Criminal Litigation accreditation awarded to Eric Robinson Solicitors

Description

Making Law, Make Sense. Law is supposed to make life simpler, clearer and more predictable. At Eric Robinson Solicitors it is our job to make the law work for you. That means being easy to talk to. It means using real language rather than legal jargon. And it means doing everything we can to help you, or your business, get what you need. Our mission is making law, make sense.

Rankings by area of expertise

The rankings below show the areas of expertise that Eric Robinson Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Eric Robinson Solicitors

Contact & Locations - Eric Robinson Solicitors

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

4 The Square, Richmond, Richmond, Surrey, TW9 1DZ

Reviews

4.6 /5 23 Reviews
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Clients say

What clients say about Eric Robinson Solicitors

Clients praise the firm’s expertise in wills, LPAs, probate, conveyancing (residential and commercial), employment and property transactions, highlighting prompt, thorough and technically strong legal work. They value professionalism, clear plain‑English explanations, empathy and sensitivity during difficult times, plus strong communication, responsiveness and attention to detail. Reviewers consistently note reliability, patience, pragmatic problem‑solving and a friendly, approachable manner that makes stressful processes smooth and reassuring.

Professional
Responsive communication
Knowledgeable advice
Efficient service
Friendly staff
Clear explanations
Empathetic support
Attention to detail
Prompt updates
Stress‑free process

ReviewSolicitors Review List

Profile image of Matthew Porter

Matthew Porter

Verified

Good service

Excellent professional service dealt with speed given our circumstances and sensitively handled.

Solicitors tagged in
this review

Reply by profile image of Richard Wallace-Lower

Richard Wallace-Lower

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Suzanne Rough

Verified

Getting rid of unhelpful assumptions and suppositions.

Down the years I have seen a number of friends fall into the trap of assuming that the law will deliver in close alignment with their personal perception of 'what is fair'. And they have been left winded by legal realities. When I found myself entering such a situation, I knew needed to get things straight from the beginning by getting all unhelpful assumptions out of the way. Dana Hughes did just this in the space of just one session, and from then on I knew what cards I had and how to proceed. I cannot emphasize just how helpful this was and how having clarity about the matter in dispute increased my confidence in the subsequent interactions about the matter.

Legal experts tagged in
this review

Reply by profile image of Richard Wallace-Lower

Richard Wallace-Lower

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Anonymous

Verified

Excellent Service

Very straightforward and sensible advice.

Solicitors tagged in
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Reply by profile image of Richard Wallace-Lower

Richard Wallace-Lower

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Trudy

Big relief

I needed a solicitor who deals with litigation disputes. I knew I was completely in the right and felt that I was being bullied by a large property managing company. I chose Dana Hughes from Eric Robinson Solicitors in Southampton. It turned out to be the best decision I could have made. She understood the problem at lightning speed and got it sorted out with ease. It was very good value for money and relatively painless. She was kind and considerate too, which really helped during a very stressful time. I was very impressed with the proceedings and have got a result that i never expected. Thank you Dana.

Legal experts tagged in
this review

Reply by profile image of Richard Wallace-Lower

Richard Wallace-Lower

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Richard Biggs

Verified
Consumer

So helpful

I did not know what to do but Elizabeth was calm professional and helpful.

Legal experts tagged in
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Reply by profile image of David Lawrence

David Lawrence

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

0
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Other Reviews

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Renu

Housing & Property

Renu

Good and timely service. Mr. Sajith Pillai of Eric Robinson solicitors was really helpful. His advice and guidance is well appreciated. Thank you....

Solicitors tagged in
this review

Reply by profile image of Richard Wallace-Lower

Richard Wallace-Lower

Thank you for your review. We appreciate the positive feedback which we have passed onto Sajith. We look forward to working with you in the future.

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Carole

Wills, Trusts & Probate

Carole

I have recently started to use the services of Eric Robinson in Chandlers Ford. I am very impressed with the support I have been given by staff who have helped me. Sarah Burgess has been incredibly kind, supportive and helpful. She is the first point of contact as you enter the office and I have found her to be professional and extremely efficient; I feel she goes above and beyond to help clients and this has been very reassuring.

Solicitors tagged in
this review

A representative from Eric Robinson Solicitors responded to this review

Thank you for your review and we are pleased that you have felt so supported and welcome at our Chandlers Ford office. Your comments, which are much appreciated, have been passed on to the team and to Sarah.

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Rebecca

Housing & Property

Rebecca's experience...

It would have been nice to be able to speak to my solicitor to clarify queries. Their voicemail was constantly on and they mostly communicated via very brief and often confusing emails. I personally would have preferred to pay more and actually get proper customer service.

Legal experts tagged in
this review

Reply by profile image of David Lawrence

David Lawrence

Thank you for your review and we are disappointed to note your rating and comments. We will investigate what you say, and are constantly looking at ways to improve our service. We are sorry that on this occasion our levels of communication with you were not as we would have liked. Notwithstanding that, we do note that you consider our service to have been good value for money which you rated as worthy of 5 stars.

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Helen

Consumer

Helen

I would highly recommend Eric Robinson. We had one meeting with Ms Waghorn and were so impressed with her professionalism and interpersonal skills. She was extremely thorough and handled our case with sensitivity, calmness and understanding. We felt very looked after and were so impressed that we have switched from our original solicitor to Eric Robinson for our house move.

Legal experts tagged in
this review

Reply by profile image of David Lawrence

David Lawrence

Thank you for this feedback and we are pleased that you found our service so impressive. Your kind comments have been passed on to Ms Waghorn, and we look forward to working with you in respect of your intended house move.

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R

Verified

Wills, Trusts and Probate

The solicitor was informative and thorough in dealing with the estate.

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Reviews

4.9 /5 2448 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about Eric Robinson Solicitors

Clients praise the firm’s expertise in wills, LPAs, probate, conveyancing (residential and commercial), employment and property transactions, highlighting prompt, thorough and technically strong legal work. They value professionalism, clear plain‑English explanations, empathy and sensitivity during difficult times, plus strong communication, responsiveness and attention to detail. Reviewers consistently note reliability, patience, pragmatic problem‑solving and a friendly, approachable manner that makes stressful processes smooth and reassuring.

Professional
Responsive communication
Knowledgeable advice
Efficient service
Friendly staff
Clear explanations
Empathetic support
Attention to detail
Prompt updates
Stress‑free process

ReviewSolicitors Review List

Profile image of David Matthews

David Matthews

Verified
Wills, Trusts & Probate

Will needed writing

My experience of solicitor after many years.

Solicitors tagged in
this review

Reply by profile image of Richard Wallace-Lower

Richard Wallace-Lower

Thank you for taking the time to share your experience. We’re pleased that you were very happy with the service provided and thank you for instructing our firm.

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Hannah

Timely professional and responsive

Chloe helped us with the legal side of securing a new tenant for our restaurant. It was complicated as the restaurant spanned ours and another property. Chloe provided timely professional support throughout. I will use her again and am happy to recommend her to others.

Legal experts tagged in
this review

Reply by profile image of Richard Wallace-Lower

Richard Wallace-Lower

Thank you for your kind review. We’re delighted to hear that you had a positive experience and that the support provided was helpful throughout. Your feedback is very much appreciated, and we look forward to assisting you again in the future.

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anonymous

Verified

Trust Administration - Making a seemingly complex situation so much less confronting

Many thanks to Leigh for assisting in what initially felt like a really intimidating and complicated situation much more manageable from the outset. A great balance between professional and approachable. I always felt supported and informed throughout the process. I would not hesitate to recommend Leigh.

Reply by profile image of Richard Wallace-Lower

Richard Wallace-Lower

Thank you for your positive feedback. We’re really pleased to hear you were happy with the service provided, and we appreciate you taking the time to leave a review

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anonymous

Verified

Will Writing Service - Leigh Burwood

Leigh was professional and offered practical and applicable advice during my will writing appointment. I am happy to recommend Leigh.

Legal experts tagged in
this review

Reply by profile image of Richard Wallace-Lower

Richard Wallace-Lower

Thank you for taking the time to share your experience. We’re pleased that you were very happy with the service provided and thank you for instructing our firm.

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anonymous

Verified

Leigh Burwood - CRUK Will

Leigh Burwood - Will Writing. Great Legal Knowledge, Smooth Process, Sensible Advice and Friendly.

Legal experts tagged in
this review

Reply by profile image of Richard Wallace-Lower

Richard Wallace-Lower

Thank you for taking the time to share your experience. We’re pleased that you were very happy with the service provided and thank you for instructing our firm.

0
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Other Reviews

Profile image of Kevin Luter

Kevin Luter

Kevin

Excellent service

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Profile image of Alysha T

Alysha T

Alysha

We couldn't be happier with the service we received from Eric Robinson Solicitors. Hazzra Huxford and Sylvia Garcia were both fantastic working on the sale of our property and onward purchase. We exchanged contracts just 6.5 weeks after offers were accepted! The whole experience was smooth and stress free, with the best communication and continuous regular updates we've experienced working with a conveyancing solicitor. We would highly recommend Eric Robinson Solicitors.

Reply by profile image of Richard Wallace-Lower

Richard Wallace-Lower

Thank you for taking the time to share your experience. We’re pleased that you received an excellent service and we thank you for instructing our firm.

0
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Ken Brown

Ken

Cathy and Samantha have been extremely helpful and Cathy has also been very supportive during a rather protacted sale, none of which was their fault, at a very difficult time for me. Everything has been concluded successfully and I am extremely grateful.

Reply by profile image of Richard Wallace-Lower

Richard Wallace-Lower

Thank you for your 5-star review. Our team is committed to delivering an attentive service and achieving the best possible outcomes for our clients. Your feedback means a great deal to us.

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Profile image of Deponkor paul

Deponkor paul

Deponkor

We are so happy to finally move into our new home, and it would not have been possible without Michelle Parker’s hard work and support throughout the entire process. Michelle was absolutely amazing, and we are truly grateful that she handled our case. The transaction was very dramatic and frustrating at times, but Michelle’s professionalism, patience, effective communication, and continuous efforts helped us get through everything successfully. She was always supportive, responsive, and reassuring during a stressful time. I honestly don’t have enough words to thank Michelle Parker for everything she did for us. I would highly recommend her to anyone looking for a reliable and dedicated solicitor.

Reply by profile image of Richard Wallace-Lower

Richard Wallace-Lower

Thank you for your 5-star review. Our team is committed to delivering an attentive service and achieving the best possible outcomes for our clients. Your feedback means a great deal to us.

0
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Profile image of Han S

Han S

Han

We recently bought our first home and were recommended Eric Robinson by a friend - our solicitor Michelle was absolutely wonderful. Extremely responsive and helpful and warm and just made the whole process feel easy. She was also very patient with my constant barrage of questions! We bought our house in south east London so even if you’re not based in Southampton I strongly recommend this office. Shout out to Afshana and Allison too who covered for Michelle when she was off who were also excellent - really impressed at how they ALWAYS had cover lined up to keep things moving along and someone would ALWAYS reply to you and never leave you hanging. Anyway - would rate them 10/10 and new home is great and it was relatively painless experience! Thank you lovely Bitterne team.

Reply by profile image of Richard Wallace-Lower

Richard Wallace-Lower

Thank you for your 5-star review. Our team is committed to delivering an attentive service and achieving the best possible outcomes for our clients. Your feedback means a great deal to us.

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