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Online purchases cover consumer contracts formed at a distance, including goods or services bought via websites, apps or email. A solicitor in this area helps you understand your rights when items are faulty, not as described, or not delivered, including refunds, replacements or price adjustments under the Consumer Rights Act 2015 and distance-selling rules. They draft or review notices, communicate with sellers, and pursue remedies through court or alternative dispute channels when required.
A regulated solicitor may pursue a refund, repair or replacement for faulty online purchases and handle any dispute resolution with the seller using formal notices, complaints to regulators, and, where needed, court or tribunal proceedings. They provide assurance through professional conduct, client money protection and rights of audience in appropriate tribunals or courts.
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We have found a review that matches your query
Tagged solicitor Lauren Grey
I can't fault how Blacks handled my product switch, making it a seamless transition. Lauren, in particular, was very helpful with explaining the process and ensuring everything was completed correctly.
Review left by Caroline
