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Statutory rights for consumers cover the basic protections you have when goods are faulty, not as described, or when a service is poorly performed. A solicitor practising in this area helps you identify the exact rights you have under the Consumer Rights Act 2015 and related legislation, determines the proper remedy (repair, replacement, or refund), and negotiates with retailers or service providers. They may draft formal complaints, advise on deadlines, and help pursue enforcement or small-claims remedies where needed.
Statutory rights hinge on specific decisions and deadlines that affect your position: defective goods, misrepresentation, or substandard services can lead to decisive remedies. A solicitor ensures you understand the scope of your rights, the available remedies, and the steps to enforce them within applicable timeframes and against the correct parties, leveraging reviewable procedures and official guidance where relevant.
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We have found a review that matches your query
Tagged solicitor Lucy McKenna
Without the help and advice from Lucy I don't think this issue would have been resolved. It was really helpful to feel someone was on your side
Review left by Anonymous
