Air transport users disputes cover complaints arising from air carriage contracts, including flight delays or cancellations, denied boarding, baggage handling problems, and misrouted or damaged baggage. The work rests on aviation consumer rights under retained EU law such as Regulation 261/2004 and the Montreal Convention for international carriage. A solicitor in this area drafts and issues claims, negotiates with airlines, gathers evidence (tickets, boarding passes, flight records, correspondence), and may apply for interim remedies, representing clients in the County Court or High Court, and exploring appropriate ADR routes.
What a solicitor handles in these matters
The provisions, procedures and interactions a solicitor handles include applying Regulation 261/2004 rights, the Montreal Convention, contract of carriage, evidential requirements (dates, flight details, compensation calculations), and cross-border issues. The work involves drafting pleadings, coordinating with airline representatives, interrogatories, collecting booking data and airline responses, and navigating court or tribunal procedures within the civil system. Complexity arises from multiple jurisdictions, evidence collection, and potential appeals or enforcement steps.
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