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Consumer disputes cover problems arising between buyers and traders over goods, services or digital content, including mis-sold products, faulty goods, faulty services and unfavourable terms. A solicitor practising in this area handles people’s rights under the Consumer Rights Act 2015 and related legislation, including refunds, repairs, replacements, price disputes and mis-selling claims. They gather and review contracts, receipts and warranties, draft or respond to letters of claim, and issue or defend proceedings in the County Court or High Court when warranted, often guiding settlements or pursuing or resisting mediation and ADR when appropriate.
They address provisions such as the sale of goods and services, faulty digital content, unfair terms, and statutory rights. The solicitor drafts statements of case, prepares witness evidence, negotiates settlements, and manages court processes in the County Court or High Court, including disclosure and preparation for trial. They may also handle small claims track procedures, represent clients at mediation, and advise on remedies like refunds, replacements or compensation, while coordinating with regulators and consumer bodies as needed.
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Tagged solicitor Louise Elliott
Louise helped me so much throughout a complex settlement process. She went above and beyond to make sure that I understood what was happening. Her help was a great comfort and the communication really clear. I would highly recommend.
Review left by Ryan
